River Island Reviews

3.2 Rating 444 Reviews

54 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.2

Based on 444 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does River Island take to deliver?

Helpful Report

(1 week ago)

River Island normally delivers within 5 Days.

Helpful Report

(1 week ago)

57.14%

Industry Average

“ They delivered my item very late so I emailed their customer services team for a refund on my delivery fee. ”

- Anonymous

“ oredered jeans feels like an eternity ago never arrived but constantly told by customer service they did. T hen after ten further emails told no could not be deliverd as not enough delivery information. have now asked where my money is and ten emails back saying customer service will be in touch possibly the worst customer service next to British gas just terrible. ”

- Kim Lelliott

“ Such terrible customer service. Took me 4 tries to get a response from a human being instead of an automated email. Paid £6 for next day delivery and received it 4 days later. Appalling. ”

- Anonymous

River Island Reviews

Delivery - Average