Shein Reviews

2.07 Rating 1,085 Reviews
24 %
of reviewers recommend Shein
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.55 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions

Ask a question and get answers from people who are customers of Shein.

How long does Shein take to deliver?
(1 year ago)
Shein normally delivers over 7 Days.
(1 year ago)
B

Delivery - Fast

75.00%
Industry Average
I was skeptical about ordering after I read all the comments because they are 50/50. But this site is WONDERFUL! I usually wear a size 12-14 in US, so I ordered the curvy 1xl and they were just a bit baggy. The quality is great, and they ship quickly. I had an estimated delivery for March 10 and got everything on March 8th. Im placing my second order shortly.
- Laura
Delivery time isn't bad.
- Anonymous
When I called the delivery service about my package they said there was nothing that they could do because it was sent to the right place.
- Anonymous