Shein Reviews

2.0 Rating 1,409 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

2.0

Based on 1,409 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Shein deliver? How long does Shein take to deliver? Does Shein deliver on time? How is accuracy and good condition of items delivered by Shein?

Returns

How is Shein returns process?

Customer Service

How can I contact Shein? How quickly does Shein resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Shein.

Visit Website

How does Shein deliver?

Helpful Report

(4 years ago)

Shein delivers items by Postal Service and Courier.

Helpful Report

(4 years ago)

75.00%

Industry Average

“ Delivery was kind of annoying but clothes are great- quality is amazing would definitely buy from again ”

- Blnk182

“ I am very pleased with me experience with first time ordering. I read a lot of reviews after I placed my order and was a little nervous. My order arrived 10 days after I placed the order and everything was sent. I am happy with the quality of the merchandise, and content with the constant updates on the delivery process. ”

- Sherry

“ The delivery is usually in time but at times the shipments come from different locations so they may arrive from DHL or USPS. ”

- Kim M

Shein Reviews

Delivery - Fast