“Cancelled my order and account. No explanation other than…we reserve the right. I am Canadian and ordered to my American address. I am sure this is the reason why. They want the additional money when shipped to Canada. I do the same thing with every other shopping site and there are no issues. Customer service at other retailers even helps me with the payment and delivery.”
“Is this even a legit shopping platform ?
It is ridiculous that it can exist and have so many people have the same experience. I too had my account blocked for no reason and order cancelled. Same generic email replies ensued.
The item I was buying was on sale and was significantly cheaper than competing online retailers. Makes me wonder if they actually sell this stuff at all.”
“I recently had an incredibly frustrating experience with Shopbop that has left me thoroughly disappointed. I placed an order for a dress for my brother's wedding, only to find out that my order was canceled without any notification or explanation. To make matters worse, my account was disabled, preventing me from accessing any information or tracking my refund.
Despite reaching out to their customer service multiple times, I received no clear explanation for the cancellation. Even more alarming, my refund has not been processed, leaving me without the funds needed to purchase another dress for this important event.
I understand that Shopbop reserves the right to cancel orders and disable accounts, but failing to inform customers and not processing refunds promptly is unacceptable and, frankly, seems legally questionable. This experience has caused me a great deal of stress and inconvenience, and I am now considering seeking legal counsel to resolve this issue.
I strongly advise anyone considering a purchase from Shopbop to think twice. Their lack of communication and poor customer service is not worth the hassle. Customers deserve transparency and timely resolutions, neither of which I received in this case.
#ShopbopFail #PoorCustomerService #DisappointedCustomer”
“Don't bother trying to order from Shopbop and don't waste your time, it's impossible. It all started when I chose some clothes and asked my brother to order for me on Shopbop. On the day of delivery, he found out that he couldn't log into his account, contacted customer support, and they told him he was permanently banned from the system and Shopbop would no longer serve him. They did not provide any reason why this happened. Then I asked my brother's girlfriend to place an order, but her account and order faced the same fate. The next day, I decided to try placing an order myself with the help of a phone call and an operator. I placed the order, and an hour later, the same thing happened—they canceled the order and blocked the account, and support refused to explain anything. What a disgrace for Amazon that this store is their subsidiary.”
“So, here’s the deal. I’m not one to throw shade, and I have never left a negative review before. But after my recent ordeal with Shopbop, I felt compelled to write one to save others from a similar fate. Yeah, it was that bad.
I was on a mission to get my friend the perfect birthday present. I spent hours scouring through the internet, finally finding THE thing on Shopbop's site and placing the order six days before her big day. Smooth sailing, right? Wrong.
Two days later, still no shipping confirmation. So, I logged into my account - only to find out I couldn't - it has been deactivated. No heads-up, nothing. Cue the frustration.
A call to Customer Service revealed that not only was my account deactivated, but my order was cancelled without any communication from Shopbop. For this, they blame my bank. Classic.
I check with my bank, and surprise, surprise - all is fine on their side. In fact, they are puzzled as to why, after authorisation and processing, my orders were cancelled by Shopbop without any apparent reason. So, I’m back on the line with Shopbop, enduring endless hold music and repetitive dialogues with different departments. The result? I am advised to wait for an email from the "Order Review" department with an explanation and further instructions.
Later that day, I got an email saying my order didn’t pass some mysterious “preliminary inspection criteria.” What even is that? No explanation. So here I am, calling Shopbop again (Keep in mind, I’m calling them from Switzerland, and let me tell you, it ain’t cheap. But I need answers.) and asking about the criteria above only to hear "We can not help you".
Undeterred, I set up a new account with a new email (which I created for this purpose only) and a new credit card. Guess what happens? You got it. Cancelled. Again. And Shopbop’s brilliant solution? Try answering their “Order Review” department upon reception of yet another "Sorry your order has been cancelled"email.
So, I sit down and compose a heartfelt email, tactfully conveying my frustration and inquiring to work things out together. Know what I get in return? A copy-paste email from someone named Robert. Word-for-word. Seriously? Thanks for nothing, Robert! I answered again asking for an explanation, and at this point Robert made an executive decision that this issue was solved and ghosted me.
Long story short, Shopbop’s lack of communication, transparency and just basic human decency cost me time, money, and a whole lot of nerve cells. To anyone considering shopping with Shopbop, I urge you "Don't!" They aren't worth the hassle, trust me on this one.
P.S. Oddly, despite everything, my inbox is still flooded with Shopbop's marketing emails: "Buy this...", "Save X percent", "Shop now"... Believe me, I gave it my best shot, Shopbop! Unsubscribe!”
“International return is flat rate fixed at USD35. I've paid USD15 for shipping and didn't know they rob you USD35 for return. This is the highest i ever come across so far. The way they set the return fee so high is only wanting to stop you from returning regardless what situation you are facing. Please do avoid buying from this website unless you prepare to lose USD35 for any wrong sizing or fitting. And i am forced to receive a defective product just because it is costing me USD35 for any return regardless of your purchase value. It's a shame for them to charge so high for international business. If you can't come out something affordable for RMA, don't offer international business.”
“I wrote a review recently talking about Shopbop's poor customer service and them not sending out an order after 8 days and each time Customer Service was not helpful. I finally got in touch with a supervisor who cancelled my order and closed my account at my request. Now I keep getting emails about Shopbop sales and in order to unsubscribe, I need to go into my account to unsubscribe. I no longer have an account so this is not possible. So now Shopbop is spamming me. I emailed Customer Service and explained that I need them to take me out of their email system. As usual with Shopbop's poor customer service and their employees only providing useless answers, I got an email from Customer Service telling me to Login to my account to change my email preferences. They can't read and respond past a kindergarten education. Beware. Now I'm stuck getting Shopbop Spam for the rest of my life unless someone at Shopbop grows a brain. Shop at Nordstrom instead. Same stuff. Much better Customer Service. Really, shop anywhere but Shopbop.”
“This American company has a great selection of clothing, purchased a couple of really cool jumpers and was delighted by the super fast shipping to the uk. Some fantastic sale bargains to be had, with a five star service”
