“International return is flat rate fixed at USD35. I've paid USD15 for shipping and didn't know they rob you USD35 for return. This is the highest i ever come across so far. The way they set the return fee so high is only wanting to stop you from returning regardless what situation you are facing. Please do avoid buying from this website unless you prepare to lose USD35 for any wrong sizing or fitting. And i am forced to receive a defective product just because it is costing me USD35 for any return regardless of your purchase value. It's a shame for them to charge so high for international business. If you can't come out something affordable for RMA, don't offer international business.”
“I wrote a review recently talking about Shopbop's poor customer service and them not sending out an order after 8 days and each time Customer Service was not helpful. I finally got in touch with a supervisor who cancelled my order and closed my account at my request. Now I keep getting emails about Shopbop sales and in order to unsubscribe, I need to go into my account to unsubscribe. I no longer have an account so this is not possible. So now Shopbop is spamming me. I emailed Customer Service and explained that I need them to take me out of their email system. As usual with Shopbop's poor customer service and their employees only providing useless answers, I got an email from Customer Service telling me to Login to my account to change my email preferences. They can't read and respond past a kindergarten education. Beware. Now I'm stuck getting Shopbop Spam for the rest of my life unless someone at Shopbop grows a brain. Shop at Nordstrom instead. Same stuff. Much better Customer Service. Really, shop anywhere but Shopbop.”
