Silk Fred Reviews

Name: Silk Fred
Rating: 3.22

3.2 Rating 480 Reviews

55 %

of reviewers recommend Silk Fred

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Metrics

3.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid!!! I have waited weeks for a refund, there is no response to any of the emails I have sent, when they did eventually reply they are rude and unhelpful. Very poor communication skills and unprofessional.”

Helpful Report

Posted 7 years ago

Hi, I am so sorry to read this! Please can you confirm your order number so I can look into this for you? - Tamsin @ Silkfred

Posted 7 years ago

“Ordered a shirt and a dress at full price, dress arrived and when I opened it it was filthy, smelly and creased. There were make up stains on front of dress. Clearly been used before and then shipped back out to me. Gross. Aside from this, the dress was poor quality and very cheaply made. Shirt didn't arrive and still waiting for that. First and last time ordering from SilkFred!”

Helpful Report

Posted 7 years ago

Hi Frances, I really am sorry to read this. I would like to put it right. Please can you confirm your order number for me? - Tamsin @ Silkfred

Posted 7 years ago

“I returned items and still waiting after 3 weeks for a refund and emailing them they don’t reply for days, opened a dispute via PayPal and they said if I close it they will refund me, closed and now still waiting 2 days and 3 emails to them later. Also an item was sent to me for 7.99 and they charged me 20 but won’t refund difference. Avoid them at all costs”

Helpful Report

Posted 7 years ago

Hi, I would like to look into this further. Please can you confirm your order number? - Tamsin @ Silkfred

Posted 7 years ago

“Poor service. Items weren’t as in images and poor quality Confusing as items come from different shops then must be returened to each store at your cost. I returned to parcels with a cost to myself of £12! Tried to call contact customer service but no phone number to talk in person! What professional company has no customer service call centre! Steer clear!”

Helpful Report

Posted 7 years ago

Hey, I am really sorry to read this! As a website for independent brands, items are shipped from and returned to the brands direct. This is something we are working on changing at the moment. We are always available 7 days a week from 8am - 10pm on email, live chat and social media. If you could pop me over your order number, I can look into this further for you - Tamsin @ SilkFred

Posted 7 years ago

“I sent 2 items back to silk fred... i item has been refunded and still awaiting the other refund... it’s been nearly 2 weeks. Not good enough”

Helpful Report

Posted 7 years ago

Hi Rachel, Please can you confirm your order number so I can ensure this is resolved? Thanks, Tamsin @ Silkfred

Posted 7 years ago

“I agree with all the comments regarding the return system.....absolutely dreadful ! and you cannot get in touch with them other than email and they don't respond 😡 A shame really because some of their stuff is nice ! I am having trouble getting a refund and will not use them again.”

Helpful Report

Posted 7 years ago

Hi, I am really sorry to read this. We are always contactable 7 days a week 8am-10pm on email, live chat and social media. Can you confirm your order number so I can check this has been refunded? Tamsin @ Silkfred

Posted 7 years ago

“Didn't realise you have to pay for returns via tracked postage,and was sent the wrong size so had to return!Will never order from here again.Hope I get a regund as I've read on other reviews you have to wait a long time.Awful”

Helpful Report

Posted 7 years ago

Hi, I am really sorry to read this. We would always cover the cost of returns if you receive the incorrect size/item. Can you confirm your order number so I can look into this? Thanks, Tamsin @ SilkFred

Posted 7 years ago

“Your returns service is diabolical! I have now sent 3 emails requesting the returns address. Each of these emails have taken 2 days each time for the company to respond to, although they still haven’t given me the returns address which is all I’m asking for! Time is running out for me to send this back through no fault of my own. All I want to do is send back one of the dresses I ordered. Please can somebody give me the returns address?? I do not understand why this is so difficult. My order number is 2306420. I want to return the size 12 skater dress.”

Helpful Report

Posted 7 years ago

Hi Karina, sorry to hear this. I can see Hannah requested a return on your account for you. You should have then received an email with all details - did this not happen? - Tamsin @ SilkFred

Posted 7 years ago

“Be aware returns are not free!!!! Although I did keep two dresses from my order I’ve had to pay £7 to return the items that were no good. These had to go two different distributors so I had to pay two lots of postage. It should be made clear at the point of ordering that returns are payable by the customer. I would never have ordered if I had known this and I won’t be ordering again!”

Helpful Report

Posted 7 years ago

Hey, I am so sorry to hear this. Please be assured we are working hard on big changes to our returns procedure and hope to have this in place within the near future. Tamsin @ SilkFred

Posted 7 years ago

Hi, I am really sorry to read this. Please be assured, we are working hard on big changes to our returns procedure and hope to have this in place in the near future. Tamsin @ SilkFred

Posted 7 years ago

“I’ve emailed these guys twice now has I didn’t receive my item. No one has responded to my emails. Very disappointed!”

Helpful Report

Posted 7 years ago

“Terrible company. Poor quality, cheap feeling clothing at high street prices and more. One dress ok but wrong size sent. Return postage to two different addresses and insist on a tracked service for refund. Would not recommend and will not be returning.”

Helpful Report

Posted 7 years ago

“I have pondered for quite a while as to wether to order anything from here! I received both my items and am so disappointed! The sizing is absolutely so far out! The quality is very poor! You have to pay to return! It’s a disaster! I would not recommend silkfred and I will never buy again! Let’s see how long it takes to get my refunds?!”

Helpful Report

Posted 7 years ago

“I’ll never use this company again. Ordered 4 dresses that actually looked ok but were tiny. Really poor fit. The worst part though is that I’ve just paid £16 to return them as they go to different companies!! Disgraceful.”

Helpful Report

Posted 7 years ago

“I paid over £25 in returns as my items were all from different senders! ]# they send you a collect+ postage which I paid £5 for only to be told I had to send it back to sender and not silk fred. I am also waiting on a return I sent back 4 weeks ago”

Helpful Report

Posted 7 years ago

“I had to pay a lot for a returned dress. I will never use this shop again.”

Helpful Report

Posted 7 years ago

“I have ordered White coat, it was very nice oh photo, but in real life it is terrible quality, very hard blanket fabric, made very cheaply, hassle to returning, never again”

Helpful Report

Posted 7 years ago

“Terrible, expensive, and very faffy return system!”

Helpful Report

Posted 7 years ago

“I have ordered twice from here. The first item fit correctly but the second did not, something that happens quite often when ordering from the internet. So I was surprised to see that you can't return items for free, you have to pay for a tracking service which has put me off ordering from there again. The whole point of online stores is that they are saving lots of money from not hiring a store, paying utility bills etc and then that frees up money for them to pay for free return delivery, especially because they can negotiate cheaper contracts. So this seems really tight and stingy that they're not paying especially because a customer always has to try on an item because sizes vary so much depending on the make and type of garment. Very disappointed.”

Helpful Report

Posted 7 years ago

“Unusual items I can't find anywhere else. I've bought loads from them and only had to send one thing back. Good quality and lots of information about size and fit”

Helpful Report

Posted 7 years ago

“Ordered a maxi dress for my honeymoon but once I'd worn it I realised that the strap is twisted so it doesn't sit properly! Completely the manufacturers fault! It was bought a while ago but as it was their fault I assumed they'd try and help me. It was £35 so quite a lot for only 1 wear! I emailed customer services to be told they couldn't help me as it hadn't been flagged before now. You would think they could exchange it for me but apparently not!! I'll stick with Asos in future!! Expensive website, terrible customer service and very expensive delivery/returns!”

Helpful Report

Posted 7 years ago

Silk Fred is rated 3.2 based on 480 reviews