Silk Fred Reviews

Name: Silk Fred
Rating: 3.22

3.2 Rating 480 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

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Metrics

3.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality”

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Posted 6 years ago

Thanks for taking the time to leave us a great review! Tamsin @ SilkFred

Posted 6 years ago

“Such helpful lovely staff. Thankyou x”

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Posted 6 years ago

That is so great to hear Rochelle! Tamsin @ SilkFred

Posted 6 years ago

“Absolutely brilliant company to deal with delighted with any of my purchases. Thank you silkfred.”

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Posted 6 years ago

Hey Jeanette, that is so great to hear! Thanks for being a great customer! Tamsin @ SilkFred

Posted 6 years ago

“My question was dealt with in a friendly yet professional manner. So easy to deal with.”

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Posted 6 years ago

So lovely to hear Teresa! Tamsin @ SilkFred

Posted 6 years ago

“❤️ you guys! Always great delivery and customer services provided! Loved my outfit 😘”

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Posted 6 years ago

Thanks so much for leaving such a lovely review. It makes us happy that you are happy! Tamsin @ SilkFred

Posted 6 years ago

“Fantastic jumper , quick delivery, easy returns as first jumper was too big , great quality, washes well , will definitely be buying from here again”

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Posted 6 years ago

This is great to read, thanks so much for leaving a lovely review - Tamsin @ SilkFred

Posted 6 years ago

“First class customer service. My query was sorted and payment refunded within a couple of hours. Excellent service real pleasure to do business with.”

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Posted 6 years ago

Thanks so much for leaving a lovely review, it is so great to read! Tamsin @ SilkFred

Posted 6 years ago

“My ordering experience has always been great with silkfred. I’ve had a couple of returns had to be made but always had a straight forward swap.And the clothes are lovely and so much choice. I will continue to use them as very good quality and affordable prices.”

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Posted 7 years ago

Thanks so much for taking the time to leave us a review! It is so lovely to hear! Tamsin @ Silkfred

Posted 7 years ago

“Excellent communication service”

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Posted 7 years ago

So great to hear Helen :) Thanks for taking the time to leave us a review! - Tamsin @Silkfred

Posted 7 years ago

“Lovely stuff!”

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Posted 7 years ago

Thankyou! So lovely to read! - Tamsin @ SilkFred

Posted 7 years ago

“They don’t even deserve the 1 star. They are dishonest and will drag your refund out. Dressed by Lauren is also TRASH. Almost ruined my birthday and literally ignored my emails. I love small businesses so this was highly disappointing I will never use either of them again.”

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Posted 7 years ago

Hi Fi, I am so sorry to read your review. I want to look into what happened and make this right. Could you please send me your order number or full name so I can get in touch? Thanks, Aimee @ SilkFred

Posted 7 years ago

“I ordered 2 swimming costumes. SilkFred will not refund as they said there are fake tan marks on them. Totally incorrect. Swimsuits have no marks and still have labels in. When contacting SilkFred they simply said the retailer will not accept the return. Very disappointed.”

Helpful Report

Posted 7 years ago

Hey, I am so sorry to read this. I would like to take a look into it for you, can you please confirm your order number? - Tamsin @ Silkfred

Posted 7 years ago

“Worst place I’ve ordered from! Waited ages for refund and still am waiting! Requested next day delivery which cost £8 and it never come next day, so emailed for a full refund on delivery, got an email back to say they’ll refund and still haven’t even seen that! Wish I read the reviews first before ordering!”

Helpful Report

Posted 7 years ago

Hey Sophie. I am really sorry to hear your order arrived later than expected. Please can you confirm your order number so I can check that your delivery charge has been refunded? Thanks, Tamsin @Silkfred

Posted 7 years ago

“Returned three items of clothing asked for an exchange on two items of clothing in a larger size and a refund on the other i kept emailing them for them to say they will find out what is happening this has been going since the 13/08/2018 i have never known a clothing site to actually take the p..s in this way i kept sending emails and a amiee would answer well to be honest your just a robot because by now i should have a refund in my bank account and two exchanges sent back to my address this site is a total piss take i don’t work my arse off to be ordering clothes and then for people to take the piss for me not to get my money back Really bad site they are totally taking the Micky”

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Posted 7 years ago

Hi Samantha, this doesn't sound right at all. Please can you confirm your order number so I can see what has happened here? - Tamsin @ Silkfred

Posted 7 years ago

“I wish I had read all the negative reviews before ordering. Sizing is ridiculous. Cost of returning items is crazy. I now appreciate the fantastic service that the other on line shopping sites offer. Will never ever use again.”

Helpful Report

Posted 7 years ago

Hi Paula. I am really sorry to read this. I can see we did refund your returns cost for you. Did you receive this OK? - Tamsin @ Silkfred

Posted 7 years ago

“The customer service with regard to returns is poor. It is not very clear what you should do and when you ask there is no reply. Such a shame as the site is good, if they want to continue they need to clarify this.”

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Posted 7 years ago

Hi Sandra, I am really sorry to read this. I can see Emma emailed you all your returns details. When you requested a return, you will automatically be emailed all details, maybe this went to your junk? Tamsin @ Silkfred

Posted 7 years ago

“Poor quality and size does not relate to anything on high street!”

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Posted 7 years ago

Hi, I am really sorry, this doesn't sound right. Could you confirm your order number so I can look into it further? Tamsin @ Silkfred

Posted 7 years ago

“Very similar to everyone else. Ordered 5 dresses, all arrived over 8days separately. Sizing is ridiculous!!! Trying to organise a return is very time consuming. You have to request a refund then wait for an address and code!!!!!! Parcels all arrived,pushed through my door but they expect returns to be sent signed for, now resulting in me being £20 out of pocket for potentially updating my wardrobe!!!!! How can they offer free delivery that isn't signed for and expect an expensive form of return from the customer. Think carefully before using SILKFRED.”

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Posted 7 years ago

Hi Hayley, I am really sorry to hear this. We would never expect you to pay £20 to return items. Did you contact us regarding this? Tamsin @ Silkfred

Posted 7 years ago

“Terrible customer service - literally don’t respond to emails and there is no phone number. Trying to return an item and get a refund is almost impossible. Believe the bad reviews - AVOID!!!”

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Posted 7 years ago

Hey, I am sorry to read this! We aim to respond to all emails within 8 hours and you can always catch us on, Facebook, Insta, Twitter & Live chat - 8am-10pm 7 days a week. Can you confirm your order number or email so I can look into why you didn't get a response? Tamsin @ Silkfred

Posted 7 years ago

“If I could mark 0 I would . After 7 days I still had no items after ordering and my tracking still said that Royal Mail were still waiting to receive them from the company . Bad experience. I have had to open pay pal to get a refund .”

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Posted 7 years ago

Hi Samantha, I am so sorry to read this. It doesn't sound right at all. Can you confirm your order number so I can see what has happened here. Thanks, Tamsin @ Silkfred

Posted 7 years ago

Silk Fred is rated 3.2 based on 480 reviews