Silk Fred Reviews

Name: Silk Fred
Rating: 3.22

3.2 Rating 480 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was simple. I absolutely love Silkfred. Returns is simple and they always help out,”

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Posted 5 years ago

Hey, Thank you so much for taking the time to write us such a lovely review, The Team will be super happy to hear about your experience :) - Emma Silkfred Team x

Posted 5 years ago

“Great clothes and fantastic customer service”

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Posted 5 years ago

Hey Jane, Thank you for leaving such a lovely review, I am so glad the team were able to sort your order for you :) - Emma Silkfred Team x

Posted 5 years ago

“Amazing customer service and Stocking fab clothes”

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Posted 5 years ago

Thats great news! I am so pleased we were able to help you with your query :-)- Emma, SF Team x

Posted 5 years ago

“Very efficient response.”

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Posted 5 years ago

Thats great news! I am so pleased we were able to help you with your query :-)- Emma, SF Team x

Posted 5 years ago

“We love your site, just a little disappointing that we have had to return a couple of items recently as these didn't meet our expectations.”

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Posted 5 years ago

Thank you for leaving us a review! I am sorry that a few of your items were not suitable , We have over 800 gorgeous brands to choose from and our lovely customer service agents are available 7 days a week to assist you with any styling tips you may need :-)- Emma, SF Team x

Posted 5 years ago

“I had an enquiry about an item and it was resolved within 24hrs and this was on a Sunday! Thank you Silk Fred.”

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Posted 5 years ago

Hey Emma, Thank you for taking the time to leave us a review. I am glad we were able to get this sorted for you :} Emma SF Team x

Posted 5 years ago

“Excellent service from start to finish...always a good experience to shop with Silkfred.”

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Posted 5 years ago

Thats great news! I am so pleased we were able to provide you with a great service :-)- Emma, SF Team x

Posted 5 years ago

“Very prompt and efficient service”

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Posted 5 years ago

Hey Anna, Thank you so much for taking the time to write us such a lovely review, The Team will be super happy to hear about your experience :) - Emma Silkfred Team x

Posted 5 years ago

“A wonderful company. With dedicated and caring staff with clothes that you can’t help but love! Great quality,fab fabrics and very efficient delivery!”

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Posted 5 years ago

Hey Anthoula, I loved reading this review thank you for taking the time to post such lovely comments, its great to know that you had an great experience with us :) - Emma SF Team x

Posted 5 years ago

“SilkFred clothes are absolutely gorgeous. The sizes are true, the quality is fantastic, I have purchased a number of items from them and have not been disappointed once. Eve”

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Posted 5 years ago

Hey Eve, Thank you for taking the time to review our site, We try to provide the best product and customer service to our customers, Thanks again :} - Emma SF Team

Posted 5 years ago

“Excellent customer service as usual.”

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Posted 5 years ago

Thats great news! I am so pleased we were able to help you with your query :-)- Emma, SF Team x

Posted 5 years ago

“I sent an email and was responded to promptly Very pleased”

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Posted 5 years ago

Hey, Thank you for taking the time to review our site, We try to provide the best product and customer service to our customers, Thanks again :} - Emma SF Team

Posted 5 years ago

“I ordered numerous dresses to choose from for a wedding. They were all delivered promptly from supplier but one was a little late. I contact silk Fred and was amazed by the fast response as most high street retailers could take weeks to reply. Helen was super helpful and requested an answer from the supplier even tho they hadn’t replied with 24 hrs she kept in contact with me to let me know and problem was resolved quickly and efficiently. Would definitely be encouraged to order again.”

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Posted 5 years ago

I am so pleased Helen was able to help you here. Thank you for leaving us such a lovely review :-) - Faye, SF team x

Posted 5 years ago

“Love SilkFred. Half of my wardrobe is from their beautiful collection online shop. And the customer service is great too!”

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Posted 5 years ago

Love this Jen! We have just too many gorgeous pieces to choose from ;-) - Faye, SF Team x

Posted 5 years ago

“Bought a lot of clothes and shoes from here and been very happy with everything customer service is very helpful and returns very easy very happy to use SilkFred and would highly recommend”

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Posted 5 years ago

This is such a lovely review to read Maureen. Thank you for taking the time to share your experience :-) - Faye, SF Team x

Posted 5 years ago

“Great customer service”

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Posted 5 years ago

Thank you :-)- Faye, SF Team x

Posted 5 years ago

“Very good at answering queries & quick at sorting everything out.”

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Posted 5 years ago

I am so glad we were able to help you quickly and efficiently! Our lovely team are available 7 days a week to help with your general queries and styling tips :-)- Faye, SF Team x

Posted 5 years ago

“Very good Fashion products with speedy delivery and efficient after sales including returns.”

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Posted 5 years ago

Thank you for leaving us such a great review :-)- Faye, SF Team x

Posted 5 years ago

“I have bought a few items from silk Fred over the last few months. The items have always been excellent quality. With great customer service when needed and easy returns. Will definitely be buying more! ❤️”

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Posted 5 years ago

Thanks, Jane, this is really great to hear :-) We stock over 800 different brands so have everything you need for any occasion!- Faye, SF Team x

Posted 5 years ago

“Amazing company - beautiful clothing and friendly staff”

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Posted 5 years ago

Awwww thanks, Karen! We really appreciate you leaving us a great review :-)- Faye, SF Team x

Posted 5 years ago

Silk Fred is rated 3.2 based on 480 reviews