Silk Fred Reviews

Name: Silk Fred
Rating: 3.22

3.2 Rating 480 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Silk Fred made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall 5 stars! Vast amount of Trendy Clothings with very reasonably priced. Good customer services. Well done, SilkFred!”

Helpful Report

Posted 4 years ago

5 Stars!!!! That is so great to hear.....We love helping out our customers. Don't forget to check the website for all of our lovely Christmas outfits coming soon...:) Emma SF Team x

Posted 4 years ago

“I don't have a printer and I can't get to one I wish there was another way to return goods if I had too. It runs expensive having to pay to send them back. I wish you could do an already pre paid label. Just a thought.l love your clothes though.😊”

Helpful Report

Posted 4 years ago

Hi Dot, We do offer a free return service but I am afraid these labels do have to be printed. We understand this is harder now not everyone is working in an office so have lengthened our return period to 60 days to allow time for people to access one. We are looking to improve our return procedure all the time so appreciate your feedback - Emma, SF Team x

Posted 4 years ago

“highly recommended!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us a review, Your comments are important to us and I will pass this onto the team :) - Emma SF Team x

Posted 4 years ago

“Good service, friendly and professional.”

Helpful Report

Posted 4 years ago

Hey Thanks for sending us such a great review xx Emma :) SF Team x

Posted 4 years ago

“SilkFred is now my go to for clothes , never seen such good range of clothes anywhere else . The quality snd price are excellent .”

Helpful Report

Posted 4 years ago

Hey Mary, Whoop Whoop!!! Thanks for writing such great comments, We support over 800 brands so I'm sure there will be many more goodies to choose from in the future :) Emma SF Team x

Posted 4 years ago

“Lady who I ‘chatted’ with said to try the Medium and it is perfect so I am very happy as I have had my eye on this top for 6 months now! Both orders of pink top and grey chunky cardi arrived very quickly and look great - I like your style!”

Helpful Report

Posted 4 years ago

Hey Janis, We are so happy that you are happy with your purchases, the team is on hand everyday for any other styling advise you may require. :) Emma SF Team x

Posted 4 years ago

“Love my boots so trendy go with everything .Well priced ..”

Helpful Report

Posted 4 years ago

Hey Elaine, Thanks for sending a review, So Great to hear that you Love your purchase :) - Emma SF Team x

Posted 4 years ago

“Love my dotty day dress in beige, very good website & service when ordered. A big thank you.”

Helpful Report

Posted 4 years ago

Hey Chrissie, Thanks for writing such positive comments, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Customer service was quick to respond to my enquiry.”

Helpful Report

Posted 5 years ago

Hey Gaynor, Thank you for taking the time to write us a review, I'm happy to hear that we were about to resolve your query for you. Your comments are important to us and I will pass on your feedback :) - Emma SF Team x

Posted 4 years ago

“Very good communication and resolution when I had a problem with an item”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us a review, I'm happy to hear that you received a good experience from the team. Your comments are important to us and I will pass on your feedback :) - Emma SF Team x

Posted 4 years ago

“I received the dress I ordered very promptly but it was far too long for me so I asked what should I do to return it. I was given clear advice of what to do and have returned it, as outlined and I was happy with the friendly and efficient advice. Of course the real test will be if I get my money back promptly, just waiting now. Thanks”

Helpful Report

Posted 5 years ago

Hey Maria, Thank you for posting such a nice review, we do try to give the customer the best experience we can :) Emma SF Team x

Posted 4 years ago

“I’ve ordered quite a few dresses and loved all of them. Never had any problems and when I have returned anything(only for fit), my refund has always arrived when said. SilkFred is the first place I look when wanting a new outfit!”

Helpful Report

Posted 5 years ago

Susan. I loved reading this review thank you for taking the time to post such positive comments, its great to know that you had an great experience with us, and will be a returning customer :) - Emma SF Team x

Posted 5 years ago

“I had a query which was quickly resolved but when the item was delivered it was badly finished with threads hanging loose on the reverse side, which could clearly be seen when it was being worn.”

Helpful Report

Posted 5 years ago

Hey, Thank you for taking the time to write us a review, I am really sorry to hear about the quality of the item delivered to you, If you need any assistance, further with this order please send me a email to the helpdesk FAO Emma - and I will help you :) - Emma SF Team x

Posted 5 years ago

“Excellent and fast response to my query.”

Helpful Report

Posted 5 years ago

Hey Sharon, I am so happy to read your review and good to hear that we provided a great experience for you. Thank you :} - Emma SF Team x

Posted 5 years ago

“Prompt and accurate customer Service reply x”

Helpful Report

Posted 5 years ago

I am so happy to read your review and glad we could get your query resolved for you so quickly and professionally. Thank you :} - Emma SF Team x

Posted 5 years ago

“Excellent service and customer care. Communication was top class whilst resolving my issue. 5* to Silk Fred's Customer Service team!”

Helpful Report

Posted 5 years ago

Hey Carla, WOW!!! I loved reading this review thank you for taking the time to post such lovely comments, its great to know that you had an great experience with us :) - Emma SF Team x

Posted 5 years ago

“Love the 4 wrap dress I purchased firm SilkFred, I’ve had so many compliments 🥰”

Helpful Report

Posted 5 years ago

Hey Caroline, WOW you look amazing...!!! thank you for taking the time to post this picture, we love our Wrap Dresses....:) Emma SF Team x

Posted 5 years ago

“Very helpful staff who answered my query promptly and efficiently.”

Helpful Report

Posted 5 years ago

Thats great news! I am so pleased we were able to help you with your query in a speedy Manner :-)- Emma, SF Team x

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

Hey Fiona, What lovely comments, thank you for taking the time to review us :) - Emma SF Team x

Posted 5 years ago

“I like the dresses especially,but mostly the fabric is not good quality .Prices are reasonable.”

Helpful Report

Posted 5 years ago

Hey, Thanks for taking the time to write us a review.... dresses are our speciality, don't forgot to contact the team for any styling advice in the future :-)- Emma, SF Team x

Posted 5 years ago

Silk Fred is rated 3.2 based on 480 reviews