Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 468 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.3

Based on 468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous dress, quick delivery SilkFred were amazing at answering my questions, Thanks SilkFred”

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Posted 3 years ago

This is great to read Ginette, we really do love to hear your feedback. Tamsin @ SilkFred

Posted 3 years ago

“Delighted with my purchase, excellent customer service..... will definitely be back 😀”

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Posted 3 years ago

Thanks so much for being such a great review! Tamsin @ SilkFred

Posted 3 years ago

“Excellent quality and value for mo ey”

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Posted 3 years ago

Thanks so much Celine, this is great to read! Tamsin @ SilkFred

Posted 3 years ago

“I rate SilkFred 5!!! The products are all high quality and delivery is always fast. They are also very quick to respond to any queries xx”

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Posted 3 years ago

Thanks so much for taking the time to leave such a great review! It really is so great to hear you r feedback. Tamsin @ SilkFred

Posted 3 years ago

“Quick and efficient”

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Posted 3 years ago

Thanks so much Suzanne! Tamsin @ SilkFred

Posted 3 years ago

“Rain mac ordered in November by my Daughter as a Xmas present, which I received late Dec due to restrictions. It was too small and the company were approached 4th Jan for an exchange or refund. We were told no too late. Now left with a mac that is useless!!!!!”

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Posted 3 years ago

Hi there, I am really sorry to read that you haven't been able to return your item. We did extend our returns policy for Christmas however this took place from 1st Dec. Our returns t&c's are stated online, including any extensions over the festive period. I can of course take a look into this further for you though if you could confirm your order number for me. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“Was really pleased with the service I received thank you”

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Posted 3 years ago

Thanks so much Lisa! This is great to read. Tamsin @ SilkFred

Posted 3 years ago

“During the pandemic the deliveries may have taken a bit longer than expected but Silkfred were very good at keeping me updated or dealing with any requests that I had. So far, I have loved the clothes that I have bought.”

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Posted 3 years ago

Thanks so much for taking the time to leave an amazing review, so glad you have loved your items, hope you get to wear them soon! Tamsin @ SilkFred

Posted 3 years ago

“I placed my first order on SilkFred couple of weeks ago, the quality and size of my purchase is exactly what I wanted. So Happy. The follow up service of an inquiry was very quick as well and informative. I will be ordering from SilkFred again. I rate them a 5☆”

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Posted 3 years ago

Thanks so much for taking the time to leave such a fantastic review! Tamsin @ SilkFred

Posted 3 years ago

“Everything I have bought has been of good quality speedy delivery and easy returns. I did have a problem with a refund and emailed them got a response the same day and was easily sorted out with great service”

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Posted 3 years ago

Thanks so much for taking the time to leave a great review Janet. So glad your issue was sorted swiftly for you! Tamsin @ SilkFred

Posted 3 years ago

“Fantastic site , fabulous good quality clothing true to size with everything I have purchased. Stylish & unique.. Fast efficient service, fast reply with any queries I had. I am a Very happy satisfied customer, recommended to all family and friends here in ireland 🇮🇪⭐⭐⭐⭐⭐ Thank you”

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Posted 3 years ago

Hey Michelle, this really is so great to read. Thanks for being such a fabulous customer and for sharing the SilkFred love! Tamsin @ SilkFred

Posted 3 years ago

“Great company. Good quality items at affordable prices. Customer service is excellent between them and the brand - queries dealt with quickly and very professionally.”

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Posted 3 years ago

This is so great to read, we do love to hear your feedback! Tamsin @ SilkFred

Posted 3 years ago

“Very good customer service”

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Posted 3 years ago

Thanks so much Denise, this really is so great to read. Tamsin @ SilkFred

Posted 3 years ago

“Greats products & Excellent customer service”

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Posted 3 years ago

Thanks so much for taking the time to leave a great review! Tamsin @ SilkFred

Posted 3 years ago

“My email query re returning an item was very quickly & easily sorted”

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Posted 3 years ago

This is great to read, thanks so much for taking the time to leave a great review! Tamsin @ SilkFred

Posted 3 years ago

“Responses were very good. Thank you”

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Posted 3 years ago

Thanks so much Leanne! Tamsin @ SilkFred

Posted 3 years ago

“Bought two dresses, one was perfect, the other appeared to be a different colour than the photo, very helpful assistant talked me through doing return.”

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Posted 3 years ago

Thanks so much for taking the time to leave a review Jenny, sorry to hear your item wasn't the colour you were expecting however I am glad your return was sorted for you. Tamsin @ SilkFred

Posted 3 years ago

“SilkFred is my “Go-To” online shopping fix! Choice, ideas, sizes, inspiration is all there for me in one place. Delivery times are better than quoted and customer service is second to none. Leanne and Helen got me a replacement item to arrive 24 hours after initial contact. Amazing memorable and total satisfaction. Why would I shop anywhere else!!! Thank you SilkFred from a very happy customer! x”

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Posted 3 years ago

This is so amazing to read Nykki, thanks so much for leaving such a fantastic review! Tamsin @ SilkFred

Posted 3 years ago

“Bought several items now - really pleased with all my purchases. Quality and delivery are great.”

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Posted 3 years ago

This is so great to read, thanks so much for taking the time to leave such a great review. Tamsin @ SilkFred

Posted 3 years ago

“Very helpful with items and when I needed to return an item.”

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Posted 3 years ago

Thanks for taking the time to leave a great review, so glad we could help you with your return! Tamsin @ SilkFred

Posted 3 years ago

Silk Fred is rated 3.3 based on 468 reviews