Silk Fred Reviews

Name: Silk Fred
Rating: 3.22

3.2 Rating 479 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.2

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really disappointed with my first purchase. I bought several items, they looked nice on the photos but when it arrived - it is just overpriced cheap stuff you could find on a Chinese market for the quarter of the price. Clothes made out of cheap synthetic materials, received jewellery already turning black...will be returning everything and hope will see my money back.”

Helpful Report

Posted 4 years ago

Hi Linda, I really am sorry to read you feel this way. You will of course receive your money back once you return the items. I did reply to your review on Trustpilot asking if you could email us over some more feedback so we can look into this further. If you could, I would like to help you more with this. Thanks, Tamsin @ SilkFred

Posted 4 years ago

“I brought the Denim bardot dress mid length it came to day the quality of stitching and lose threads made it look cheap. However I tried on looks lovley and flattening so will be keeping it. I have heard good stuff about silkfred and expected better this was 1st time purchasing. I was a little disappointed I just think a little bit more attention to cutting lose threads off buttons and elastic would of made the dress so much better”

Helpful Report

Posted 4 years ago

Hi Kelly, I am so sorry to read that you are disappointed with the quality of your item. I will ensure your feedback is passed onto the relevant brand to ensure they can check all items to make sure they quality is how it should be. If you need any help, please do not hesitate to contact us. Thanks, Tamsin @ SilkFred

Posted 4 years ago

“Fab service .. fabulous clothing best on line shop”

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Posted 4 years ago

Thanks so much for taking the time to leave a great review Amanda! Tamsin @ SilkFred

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thanks so much Jacquita! Tamsin @ SilkFred

Posted 4 years ago

“Excellent customer service after being sent wrong size dress.”

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Posted 4 years ago

Thanks for taking the time to leave a great review Donna. I am so sorry to hear you received the incorrect sized dress but glad that this is now sorted for you. Tamsin @ SilkFred

Posted 4 years ago

“Always there to help. Sizing is very good same as quality.”

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Posted 4 years ago

Thanks so much Christine, this is great to read. Tamsin @ SilkFred

Posted 4 years ago

“Love these ponchos with arms. I have had so many compliments when wearing them. Thank you”

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Posted 4 years ago

It is so great to hear that you love your items! Tamsin @ SilkFred

Posted 4 years ago

“I contacted them after my parcel was delayed and they acted promptly in locating and ensuring that my parcel got delivered...friendly and helpful”

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Posted 4 years ago

Thanks so much for taking the time to leave a review, we are always here to help if you ever need us! Tamsin @ SilkFred

Posted 4 years ago

“First time ordering ,definitely not the last Loved my purchases. Easy process from start to finish Love this company”

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Posted 4 years ago

This is fantastic to read Julie, so glad to hear you will be shopping with us again! Tamsin @ SilkFred

Posted 4 years ago

“My daughter loved the top. Customer service was outstanding. I needed a speedy delivery for my daughter's birthday and after using the online chat service was delighted to learn that the top was being shipped the same day as placing the order. True to their promise, the parcel arrived the next day. Outstanding service in the current situation.”

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Posted 4 years ago

This is fantastic to read Christine, so glad your daughter loved her top! Tamsin @ SilkFred

Posted 4 years ago

“I'm loving all the dresses ive purchased its reasonably priced and fantastic quality all clothes are true to size will be buying more in future thanks silkfred”

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Posted 4 years ago

Thanks so much for taking the time to leave such a great review Elizabeth, it is so lovely to read! Tamsin @ SilkFred

Posted 4 years ago

“Gorgeous dress, quick delivery SilkFred were amazing at answering my questions, Thanks SilkFred”

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Posted 4 years ago

This is great to read Ginette, we really do love to hear your feedback. Tamsin @ SilkFred

Posted 4 years ago

“Delighted with my purchase, excellent customer service..... will definitely be back 😀”

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Posted 4 years ago

Thanks so much for being such a great review! Tamsin @ SilkFred

Posted 4 years ago

“Excellent quality and value for mo ey”

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Posted 4 years ago

Thanks so much Celine, this is great to read! Tamsin @ SilkFred

Posted 4 years ago

“I rate SilkFred 5!!! The products are all high quality and delivery is always fast. They are also very quick to respond to any queries xx”

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Posted 4 years ago

Thanks so much for taking the time to leave such a great review! It really is so great to hear you r feedback. Tamsin @ SilkFred

Posted 4 years ago

“Quick and efficient”

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Posted 4 years ago

Thanks so much Suzanne! Tamsin @ SilkFred

Posted 4 years ago

“Rain mac ordered in November by my Daughter as a Xmas present, which I received late Dec due to restrictions. It was too small and the company were approached 4th Jan for an exchange or refund. We were told no too late. Now left with a mac that is useless!!!!!”

Helpful Report

Posted 4 years ago

Hi there, I am really sorry to read that you haven't been able to return your item. We did extend our returns policy for Christmas however this took place from 1st Dec. Our returns t&c's are stated online, including any extensions over the festive period. I can of course take a look into this further for you though if you could confirm your order number for me. Thanks, Tamsin @ SilkFred

Posted 4 years ago

“Was really pleased with the service I received thank you”

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Posted 4 years ago

Thanks so much Lisa! This is great to read. Tamsin @ SilkFred

Posted 4 years ago

“During the pandemic the deliveries may have taken a bit longer than expected but Silkfred were very good at keeping me updated or dealing with any requests that I had. So far, I have loved the clothes that I have bought.”

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Posted 4 years ago

Thanks so much for taking the time to leave an amazing review, so glad you have loved your items, hope you get to wear them soon! Tamsin @ SilkFred

Posted 4 years ago

“I placed my first order on SilkFred couple of weeks ago, the quality and size of my purchase is exactly what I wanted. So Happy. The follow up service of an inquiry was very quick as well and informative. I will be ordering from SilkFred again. I rate them a 5☆”

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Posted 4 years ago

Thanks so much for taking the time to leave such a fantastic review! Tamsin @ SilkFred

Posted 4 years ago

Silk Fred is rated 3.2 based on 479 reviews