Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 468 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

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Metrics

3.3

Based on 468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been waiting 3 months for a refund after returning the product.”

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Posted 3 years ago

“Thank you Sian for resolving this issue for me so quickly.”

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Posted 3 years ago

Hey, Thank you for leaving a review I am so happy that Sian was able to resolve your issue. Emma SF Team x

Posted 3 years ago

“Excellent services Beautiful clothes delivered promptly and any issues dealt with promptly”

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Posted 3 years ago

Hey Donna,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Thank you very much for your help”

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Posted 3 years ago

I am so pleased to hear we were able to help resolve your query for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Great selection of clothes, good prices, excellent customer services. I have been buying from Silkfred for some time now and would highly recommend.”

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Posted 3 years ago

What a lovely review to read Alison! I am so pleased you have enjoyed your shopping experience's with us. Thank you for sharing- Faye, SF team x

Posted 3 years ago

“A fantastic clothes website,I’ve ordered quite a few bits now and have been very happy with my new clothes and boots 👍👍 and were delivered quick! Well done, will be ordering again soon, many thanks Amber Turley”

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Posted 3 years ago

What a lovely review to read Amber! I am so pleased you have enjoyed your shopping experience's with us. Thank you for sharing- Faye, SF team x

Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

I am so pleased to hear we were able to help resolve your query for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Brilliant customer service offered qhen trying to return an unwanted item. So helpful and prompt. Thank you”

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Posted 3 years ago

Hey Emma,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Original, unique, great choices and prompt customer service.”

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Posted 3 years ago

Hey Helen,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Very please with the service. Just waiting now on my next purchase x”

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Posted 3 years ago

Hey Lynne,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Excellent products, delivery and service. Highly recommend.”

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Posted 3 years ago

Hey Bernadette,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Good quality good service true to size .”

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Posted 3 years ago

Hey Carol,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Items arrived very pleased”

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Posted 3 years ago

Hey Maxine, We are so happy that you are pleased with your purchased, thank you for leaving a review Emma SF Team :) x

Posted 3 years ago

“Returned item still not had a refund 2 weeks later chased several times, appreciate another vendor de la creme but silk fred only point of contact and still no refund”

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Posted 3 years ago

Hi, I am so sorry for the delay of your refund, if you need any further assistance with this can you please contact the hello@silkfred.com for the attn of Emma and I can look into this further for you. Emma :) - SF Team x

Posted 3 years ago

“Helped greatly with my vanished parcel ! Refunded very quickly.”

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Posted 3 years ago

I am so pleased to hear we were able to help resolve your query for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Always really keen to help if there is a problem. Really helpful and pleasant I shop with SilkFred often.”

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Posted 3 years ago

Hey Amanda,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Communication has been so quick and very friendly, so far a pleasure to discuss things with.”

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Posted 3 years ago

Hey Claire, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“Brilliant customer service I received when sorting out my refund issues I had.”

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Posted 3 years ago

Hey Lorraine, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“This has never happened before but I've been accused of ripping/wearing a dress and trying to get a refund. I sent the dress back and had to chase for 20+ days for any sort of contact. They've sent me an image which I definitely did not do, If I had surely I would have tried to atleast sew it up? Under the sale of goods act I will be entitled to a refund - Order 6692666”

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Posted 3 years ago

Hi Rachel, I am extremely sorry to read this and have been looking into this further for you. I have popped over an email, but after re-investigating your correspondence and reopening your case, we have decided to process a full refund. I am so sorry for the inconvenience this has caused and really hope I can change your experience around- Faye, SF team x

Posted 3 years ago

“Great choices, fast delivery, fab customer service”

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Posted 3 years ago

I am so pleased to hear we were able to help resolve your query for you! Our lovely team are available 7 days a week :-) - Emma, SF team x Delete

Posted 3 years ago

Silk Fred is rated 3.3 based on 468 reviews