“Horrible customer service. I should have known better than to buy from these losers. The quality is good, but their customer service is non-existent, and they are still processing my expedited order I placed 22 days ago for a standard in stock item. I have placed 3 orders with them and this has happened every time. Don't deal with these losers. I think they have a fake address in Kansas and they're really in China, as they don't have a working USA phone number. The phone number on my receipt is a non-working number.
Buy from a legitimate US company that ships when promised. 3 out of 3 have been bad for me... BTW, the positive reviews are probably fake”
“On November 23rd, I made a purchase on Slickwraps.com. Order #3840402. After reading their FAQ, I noticed that they have stated that IN STOCK orders are typically shipped within 4 to 6 business days. Fine by me. This would be plenty of time to receive this Christmas present. I reached out five business days later to inquire abo a tracking number. December 2nd comes around and I receive an email showing I placed an order. (Yeah, I did place an order.... ON NOVEMBER 23rd!) Countless inquiries after this just go unanswered. They will send you their automated response saying their busy, short staffed, and will never reply. Finally after speaking to what may have been a human, they agree to add some points to my account so that I can make another purchase. I should have just asked for my money back at this point, but instead I was ignorant and gave them the benefit of the doubt. For some reason, the human was not able to just credit my account the difference and instead suggested that I submit another order. On December 2nd, I placed a second order (Order #3346813) for the SAME EXACT IN STOCK ITEMS! I've inquired about this order 3 separate times and continuously get the run around. SLICKWRAPS sure says that orders need to be canceled within a certain time frame, but they do not answer your inquiries within that time frame. HOW COULD YOU POSSIBLY CANCEL AN ORDER AS A CUSTOMER? You can't... Slickwraps shady business practices need to be brought to light. After doing some quick research, something I admit I should have done before making a purchase at Slickwraps, you'll find countless testimonies about their sales practices, finally shipping in stock items after 1 month, and never replying to users. Oh, and don't forget the FAKE reviews they have been caught leaving on hair products, the negative bashing of competitors, AND being banned from reddit for these shady tactics. ALL I WANT IS MY MONEY BACK, THEY HAVE COMPLETELY WASTED MY TIME AND RUINED A SURPRISE CHRISTMAS PRESENT.
There is no way I would recommend this company to anyone.”
“Processing time has taken over two weeks. Customer service also hasn't replied to my any of my emails. I've ordered from DBrand before and it shipped the same day.”
“Dont deal with this company.
Terrible.
Been 45 days since placing my order for a basic carbon steel skin, with shipping and tracking.. No trace what-so-ever. No reply from customer service. Cant cancel my order either.”
“I have placed an order 1st week of november, paid for shipping which was supposed to take a few days, no news, no shipping, still in process 45 days now..
Cant cancel order either, just terrible.”
“Terrible company - Have waited for 30 days after purchased and it has not even shipped. I then email them to ask for a refund and they have just removed records pf my order with no communication”
“Worst company ever! Do not BUY if you want something faster then 1 Month! You pay for shipping then they will process your order for 2 weeks before sending your package! Shame! never again”
“Do not order from this company. I have had the same result as others. I ordered a product in late October, the order says it was shipped but has not left the shipping facility per the tracking number that was provided. This may be excusable, but I have sent several emails to Slickwrap with no response.”
“I placed an order on October 18th, they shipped it on November 12th, and today is December 1st, and i STILL haven't received my order! It took them almost a month to ship it. In that time i emailed them, got no answer. I've ordered from them before and while shipping was slow, it wasn't this slow. I've ordered things from china and received them in less time than it took Slickwrap to ship my order. The product is pretty good, but service is awful. I won't be ordering from them again.”
“This is probably the worst experience I have ever had these mf are the worst Lmaoo I order on oct 23 today is November 26 I sent them 13 email and even emailed them on their “verified” Instagram 😂 they never responded. These people are stupid af MAKE A DISPUTE WITH YOUR CREDIT COMPANY AND GET YOUR MONEY BACK DO NOT ORDER FROM THEM FAKEEEEE FAKEEEEE AVOID. Go order from Dbrand sure it might cost 1-3$ more but trust me it’s worth it. DO NOT ODER FROM THEM.”
“Waited for 3 weeks, contacted them on this, firstly, told me that have high volume of orders, please wait again. After that, contacted again, told me that have system error, please wait for resolve. After that, the third time: We are suspecting that you are conducting fraudulent activities, so your orders have been cancelled. THEY NEVER SHIPPED THE ITEMS AND TOOK MY MONEY. WHO ARE THE ONE WHO ARE CONDUCTING FRAUD? RIDICULOUS COMPANY! DON'T BUY. I SUSPECT ALL THE 5 STARTS REVIEW ARE FROM THEIR OWN EMPLOYEES.”
“I'm partially at fault for not realizing this site charges ridiculously high prices for smart phone "wraps" $6.95 for 4 cheap looking 3M decals for the face & sides of my LG smartwatch. Images looked to make my smartwatch transformed into a piece of jewelry! Not!
I guess maybe a laptop or tablet wrap may work.”
“Garbage. Nothing but garbage. My first order was cancelled due to some "technical difficulties", hence, they refunded me with store credits WITHOUT the SHIPPING COST. I argued with them and they kept sending me the same email: "We are not responsible for the shipping costs, as mentioned in our support page." Fine. I top-up the $6 myself. For the second purchase, I paid for $7.43 on top of the 84 SW points which they refunded me as store credits. However, this time, the item lost in transit, it went to Dubai and disappeared there. I emailed them and fought with them for more than 1 week, finally, they refunded 7 SW points and claimed that the 84 SW points spent will not be refunded. What the hell? It is horrible. This means I need to pay $84+6 for nothing. In return, is the 7 points. I am going to file a dispute with the bank later. Do not trust them!”
“10/25 12:27pm Ordered a warp for a phone I ordered.
24 minutes later I sent a request to their email address to cancel or change the order.
10/28 1:08pm I received an email from Brianna at Slickwraps confirming that I wanted to change my order.
10/29 9am I confirm the change and provide the correct phone information for the change.
11/4, 11/5, 11/8, 11/12 I send a request to confirm the change and get estimated shipping dates.
11/12 after no response from slickwraps, I informed my credit card company that I was disputing the charges.
11/12 Later that day I received an automated email letting me know my order had finally been shipped. I clicked on the link provided in the email and found out that the order had NOT been changed to the correct phone. I tried to reach out again later that day, and also on 11/13 and 11/14. No response.
On 11/15 the incorrect item was delivered to my home.
I have informed my credit card that the product I ordered was never shipped, and that I am disputing the charge.
I would not recommend this company to a friend or family member.”
“ordered an item for my mac, paid for expedited 2 day shipping, it has been well over two weeks and never got it. They also don't reply to emails. Filed a complain on BBB! DO NOT BUY FROM THEM< ITS A SCAM”
“DO NOT TRUST THE STUPID FEEDBACKS IN THEIR WEBSITE! THEY WILL REMOVE ALL THE NEGATIVE FEEDBACKS. I contacted them infinite times as my order still not shipped and they took infinite days in their lives to reply my email. Therefore, I place a 1-star feedback in their website and after infinite days the comment is still not appearing. They will remove all the negative feedbacks. Don't trust them.”
“Taking forever to ship. Although they claimed that they will give you the SW points for every purchase, but I purchased a total of USD 191.60 and didn't receive any points. Even my MacBook Pro purchased from the UK already arrived but something purchased in the US has yet to arrive. This is ridiculous. Sent them 5 emails but no one reply. Feel that they are conducting fraud or something.”
“Terrible! They shipped to the wrong address, or even worse, should I say, WRONG COUNTRY! I have no idea why they shipped my items to Japan. I triple checked my address and is correct, THE COUNTRY IS CORRECT! I contacted them and they replied: "We will not responsible for any undelivered package, as mentioned in our support page". BUT YOU SHIPPED TO THE WRONG COUNTRY! Why don't you ship it from your warehouse to your HQ and claimed that it is undelivered and just take the money away? What type of stupid company? I need to file a chargeback very soon with my bank so that can get back my money from this stupid company!”
“It's been nearly a month and not only does my order number not work on the website but they do not respond to emails nor have a phone to contact them in person. I will NEVER ORDER FROM THEM again. Slickwraps more like Slickjoke stealing consumers money and not delivering products, This is consumer fraud and they should be shut down and sued for theft of services they cannot deliver on.”
“Ordered the product on the 5th and still no updates on tracking (today 23/10/2019). Messaged them twice and still no reply from them. I wonder if they just took the payment and forgot to deliver...disappointed.
**update: finally receive the order after nearly a month of waiting. When I finally get the product, the skin does not fit my computer at all. Highly disappointing with the quality and turn around time. Will never buy ever again!”
