Sofology Reviews

1.2 Rating 1,630 Reviews
5 %
of reviewers recommend Sofology
Based on 1,630 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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How quickly does Sofology resolve customer queries?
(6 months ago)
Greater than 68% of reviewers feedback is Sofology takes over a week to resolve customer queries.
(6 months ago)
Industry Average
Seats went saggy and dropped so we're no longer comfortable to sit on. No help from customer services, do not buy, you don't get what you see in the show room.
- vr
Worst purchase ever from Sofolgy Leather was split on arm of one chair on delivery weeks to get it sorted cushions going flat and all we get from customer services is they only need plumping well you can’t do that very well there sown in to the suite customer service on the phone is diabolical only had this for 6 months would have gladly kept my old suite DONT WASTE YOUR MONEY BUY ELSEWHERE BUYER BEWARE can’t wait for bonfire night it’s going on the fire 🔥
Their customer service is disgraceful.
- Diane Schofield