“Only when my delivery finally came.Wasn't helpful with the order or a re-order.Struggled to answer Q's God awful experience not helpful in the slightest had so many problems went to the ombudsmen.”
“First time I've ordered and will be the last.
The items do not match the quality indicated on the website - more over the cost.
2 items out of stock and one is a replacement item.
I'm still waiting for one large item. Here's the really interesting part - items arrived 8th (not all as detailed above) and payment due by 14th!!!! Really!!!”
“The have in the past sent alternative items even although I stated not to
This time they have surpassed themselves spend £50 get £20 off and free delivery.
They have processed half the order 3 items out of stock 2 they just missed therefore lo and behold no £20 off
If it looks too good to be true it is too god to be true.
They have offered to process 2 missing items but that will cost me more.
I think this will be my last year ordering
Customer
Edinburgh”
“Whenever I order it always comes incomplete and I am expected to reorder, assuming I will be charged another p+p I never reorder. Why is my full order not kept and when the out of stock items come in sent to me? A customer should not be expected to pay further p+p charges.”
“Bought black fridge faulty after 6 months arranged collection today between 8am and 7pm still waiting no phone call annoyed as came in from night shift at 7am stayed awake all day!! Still waiting at 19.39pm phone call would have been niceRang customer services to be told if don’t collect today will do tomorrow dreadful service had parcels delivered previously left on door step or in back garden need to change your courier people Studio Angela B”
“I ordered the same boots when they arrived package and box was all mashed up, the boots looked like they had been worn I wasn't impressed at all then I saw USC was selling the same boot £90.00 dear Dr then USC company”
“RECEIVED AN oRDER
I RECEIVED AN ORDER.SOME GOODS INFERIOR QUALITY AND SMELT OF DIESIL. ENQUIRED WHETHER I SHOULD WASH AND WAIT OR RETURN..COULD NOT GET A REPLY AM AWAITING ANOTHER PHONE CALL BUT HAVE NOT YET PAID. WILL WAIT A FEW DAYS..BUT NOT GETTING TOO EXCITED AS 25 MINUTE PHONE CALL CAME TO NOTHING!! I WILL PAY FOR PART OF THE ORDER IN A FEW DAYS AND JUST WAIT AND SEE. WILL NOT BE PAYING JUST RETURNING AND DEDUCTING POSTAGE!! S.D.”
