Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,667 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Swytch Bike made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have the old battery pack. This is very heavy on the front of the bike and is not well balanced. I also had loads of issues trying to sort out on my wife's bike but despite being sent replacement parts it did not work reliably. Upgrading to a new lighter battery pack is incredibly expensive - hence the low rating”

Helpful Report

Posted 2 years ago

“Customer service quick on their feet. They want to help you fix the issue.”

Helpful Report

Posted 2 years ago

“Overall the product was easy to install and use. I bought the swytch for my wife's bike. She had recently purchased a bike that fit her small size but wanted assistance during rides on hills. The complaint about the swytch comes from the extra battery weight high up on the handle bars. For a smaller person this at times during low speed riding this cause steering issues and twice caused her to lose balance and fall. Everything else is good. There are design compromises with any add-on products to convert a non EV bike.”

Helpful Report

Posted 2 years ago

“I agree with many of the comments posted. The Swytch is fantastic, especially for those of us who are getting on in years & find climbing hills is no longer possible without an electric assist. I am thrilled I can keep my comfy bike with this simple add-on; it allows me to get to places via bike that were impossible before; pure freedom, pure joy. I had a long wait for the kit during covid, communications were frustrating during the covid period, but things improved after the covid delays eased. I did receive a faulty sensor, but Swytch came through with a replacement sensor & I am a happy camper. The pedal sensor does move around with vibrations, despite their “cinch strap” & glue pad”, so I have put a bit of sticky-tack around it to both hold it a bit more securely against inevitable road bumps & vibrations, while also allowing me to nudge it, to where it lights up again; this holds it there a bit better than the strap & glue pad have done on their own. You do still have to check the light is engaged from time to time, or you may find yourself riding without the expected “assist”.😉 I have yet to test how the battery does in really cold, wintry weather, so can’t comment yet on that aspect. I, too, would like to have the second (back-up) battery & especially the lighter smaller version just released, but it’s a bit too pricey for me. Maybe in future, they will offer a better discount to existing customers.🤞”

Helpful Report

Posted 2 years ago

“Great product,just a shame about the long delivery time. Hopefully this will be sorted soon”

Helpful Report

Posted 2 years ago

“Yes, I’m very happy with my switch bike riding around all in Portugal…”

Helpful Report

Posted 2 years ago

“I was an initial investor in the very first Swytch set and also have a second more modern set with the smaller battery. One is now on a hybrid style bike and the newer one, on one of my Bromptons. Overall I am happy, hence buying two sets. But the drive from the pedals is very unreliable to the point that I have now removed them from both bikes and just use the thumb drive, this actually makes the bikes illegal in the UK which is not ideal. The wait after ordering is ridiculous and the customer communications from Swytch is terrible. However, if you don't mind using the thumb drive and can get hold of a working set they are a joy to use and the battery lasts well.”

Helpful Report

Posted 2 years ago

“Me kit works perfect but my husband has got some issues. Batterys long as indicated in flat terrains only. Generally speaking we are happy with the kits and we ride them frequently.”

Helpful Report

Posted 2 years ago

“Fàcil d'instal.lar sobre una Brompton. Tinc la batería antiga. Aquesta te un inconvenient: a la bicicleta tinc una bossa original de Brompton just sota la batería, aquesta toca la bossa. Per lo demés té un bon rendiment, porto tres anys sense cap més problema ...”

Helpful Report

Posted 2 years ago

“I have fitted two kits one to a mountain bike and then several months later one to a folding bike. The second was easier because of the experiance with the first but bothe were fairly quick to do. The most difficult part is fitting the pedal sensor and I had to go back to the mountain bike to correct the fit after what I learnt from the folding bike install. I find the little panel for adjusting the assist ( 1 - 5 ) essential to use frequently and I cannot understand how anyone could manage without it. Especially in anywhere as hilly as where I live.”

Helpful Report

Posted 2 years ago

“If only delivery schedules to Asia is more timely & accurate..”

Helpful Report

Posted 2 years ago

“I love the conversation kit however I wish the batteries where more affordable.”

Helpful Report

Posted 2 years ago

“The battery does not last as many kms as it should plus I need to adjust/move the thing with the red light quite often to make sure the bike works as it should.”

Helpful Report

Posted 2 years ago

“Good product, effective. Delivery too long Control of power output not good. Need to lean over to battery, switch not definite enough, red lights not bright enough on a sunny day. Need to take eyes off road for too long. But all told, works very well and good value for.money”

Helpful Report

Posted 2 years ago

“Goo points :Easy installation on my usual bike, good performance (+/- 45 kms for one charge). Easy to use . Possible use without the engine . Bad points : Communication with your company No french speaking. Very Bad information on the moment of delevery which took a long Time without précise information. And last but not least ,The position of the very heavy original battery on the handlebar IS not only incomfortable but Can be really dangerous when the speed increases (very fast and violent Moving of the front fork). And the Price of your so called bargain update with a lighter one much to expensive. That's all folks . To be used integrally ( I insisté).”

Helpful Report

Posted 2 years ago

“Purchased 2 Pro kits about 3 years ago. With the covid situation delivery took a long time but they were easy to fit to our bikes. The bikes still feel lightweight and are easy to pedal with the power switched off. They certainly transform hill climbing and enabled 2 septuagenarians to cycle Newcastle - Edinburgh and throw in a few hilly detours. We have had 2 problems. One was resolved with a readily available sensor and the other required a replacement part that Swytch supplied at a reasonable cost as out of warranty.”

Helpful Report

Posted 2 years ago

“As I'm getting on a bit in age I thought it time for a bit of help getting up the hills and the Swytch motor certainly does that. Mine is one of the early kits which was then reasonably priced and easy to fit and has served me very well over the 2 or 3 years I've been using it. When the new battery was advertised, being smaller and lighter I thought it a good idea to change but on looking at it it was too expensive costing more than the original complete kit so I left it at that. All in all I'm very pleased with Swytch, it does everything I want it to do and helps me to keep fit and mobile. Highly recommended.”

Helpful Report

Posted 2 years ago

“I'm very pleased with the result, but the wait for it was not great. One essential part was missing from the box, but this was resolved in reasonable time.”

Helpful Report

Posted 2 years ago

“the kit works perfect but be aware of the limited range. For the rest a bit overpriced and very long delivery times, but when thats over and you forget about the amount you paid it works very well.”

Helpful Report

Posted 2 years ago

“I love the concept of Swytch conversion and consciously chose to buy and support this product: twice. With the first purchase it was a very long wait before item finally was manufactured and shipped and I because the company is so far away and I was overwhelmed with work I didn't follow up when the ordered throttle was not received. I love the size of my new miniature battery pack. More stealthy to avoid being stigmatized as a powered bike and for ease in throwing into my backpack upon completion of ride.”

Helpful Report

Posted 2 years ago

Swytch Bike is rated 4.1 based on 1,667 reviews