Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,659 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot recommend this product (Brompton kit). Too much drag on the hub wheel means that the bike turns into dead weight as soon as the battery is empty. I've gone back to the regular wheel and the kit is gathering dust.”

Helpful Report

Posted 1 year ago

“The sensor coupling around the pedal is not stable. I have to constantly move the magnet / round contraption to get closer otherwise the pedal movement is not captured and the power doesn't kickin.”

Helpful Report

Posted 1 year ago

“We have two Swytch kits on bikes already and thoroughly enjoy them . When things go wrong some of the customer service agents are utterly useless but luckily others are excellent. The delivery time has never been respected and both arrived over a month late. The third Swytch kit arrived over 2 weeks ago without it's battery and we are still waiting - customer services said it would be sent out asap , I just hope that doesn't mean months. As tothe functioning of the kit the recurrent problem is the pedal sensor getting knocked when the bikes are stored against each other or on a car bike rack, 1mm makes the difference between go and no !”

Helpful Report

Posted 1 year ago

“Brilliant service and support. Very happy with the kit”

Helpful Report

Posted 1 year ago

“All went well”

Helpful Report

Posted 1 year ago

“Kit was reasonably easy to fit, but some of the instructions were for other versions, different battery etc. and not clear on the crank fittingdifferences. Also, I now have unused connections for brakes & throttle, which I think should be provided with caps to close them up. Display does not have any variability in the fitting size - handlebars on my bike too large diameter tube, so I had to wire display in place. Overall though, very happy so far!”

Helpful Report

Posted 1 year ago

“Silly me, but the new battery is not fitting in any way on a ladies bike... so in fact I can not install it. In fact, the large and quite fragile plug is hindering.”

Helpful Report

Posted 1 year ago

“Functionally speaking, the kit performs very well. The controller is set up with five assist levels which kick in gradually, notwithstanding the sensor is a pedal sensor, not a torque sensor. Switching assist levels with the simple GO controller is smoother and easier than switching ordinary gears. Assembly did not present undue difficulty as long as care and time were taken. The magnetic sensor mechanism and new wheel went on without trouble. The biggest problem was in dressing the wiring harness. Swytch should try to figure out how to provide harnesses in varying, or short-but-extendible lengths. Basically, no matter what method of wire mounting in used, all of that thick black wire looks terrible, whether wound up, taped over, or whatever. Swytch should warn users of the brake sensors that their use requires exposing a portion of the interior cables, which means removing the cable, cutting the casing, and re-tipping the cables. This was all too much trouble so I have the sensors but am not using them. Packaging of the shipment was excellent, no damage was found, and no components were missing. Time between order and delivery, however, was several months. Customer service was quickly responsive to complaints about delivery time, and questions about assembly. At the price I paid, the kit was good value at the time I ordered it; but as time goes on and ebike components become cheaper, Swytch will have to follow along.”

Helpful Report

Posted 1 year ago

“Product is fine, but the “Sale 30% off” didn’t work.”

Helpful Report

Posted 1 year ago

“Long lead time, but product is great. It’s not super heavy either (with the smallest battery at least). A few hiccups with installation that were quickly resolved with customer support. In hindsight I would have preferred a matt black wheel which I don’t think was available when I went through the order portal, but this would have been a better match to my back wheel in hindsight. Be careful about screw length if you’re installing disc breaks. For those curious as to whether exercise benefit is greatly diminished, my watch thinks I’m using about 20% less energy per km on the default settings compared with unassisted.”

Helpful Report

Posted 1 year ago

“Give great assistance for short rides (small battery), it's easy to install.”

Helpful Report

Posted 1 year ago

“easy set up and works great if anything I have to keep my assist setting low to 1 or 2 so bike does not go too fast.”

Helpful Report

Posted 1 year ago

“I have not been able to attach my motor just yet, There have been political deliberation in regards to the potential extra weight *pure nonsense I assure you* yet I would be grateful if there were a D.I.Y. Spoke length chart. I opted for a hub only because the extra 30 seconds to discover my 700 rim conversion was too much trouble. And now I must weigh in on a cycle repair shop’s expertise. Surely next time it will be worth the effort to have a rim pre made”

Helpful Report

Posted 1 year ago

“I have just added a Go+ system to my Dawes Galaxy tourer. I am 68, and was finding hill climbing with luggage increasingly difficult. The Swytch hub now makes quite steep hills a breeze, even in a higher gear. On the negative side, it took 9 months between placing the order, and receiving the kit. In terms of ther installation process, the new wheel and hub slotted in with no adjustments. The problematic part was fitting the pedal sensor, as my Shimano crank is and unusual design, and there is virtually no space between the crank and frame, so the standard sensor was incompatible. Bartosz in CS was very helpful in supplying the other two options, and I was able to untilise the univeral fitting which is a little cludgy with cable ties, but does the trick. The other thing to be aware of, is that the OLED display and control will only fit onto a 22mm bar and mine is much thicker. I was able to get round this by attaching it to the bar extension that I use for my phone/GPS.”

Helpful Report

Posted 1 year ago

“Far too long to wait for it to arrive, ordered in Feb, arrived end of June (nearly 4 months), Peddle sensor fitted fine but not the magnetic part to the peddle arm, eventually fitted with use of glue and sharp knife. Ordered the thumb throttle but this dosnt seem to do anything when riding the bike. wheel goes round VERY slowly when lifted off the ground, but i expected it to propell the bike when not peddling, but this dosnt happen. waste of money on that piece ! Overall it works well when peddling, up hill is fine, without strain on my legs. Fitted to a hybid mountain bike that i have had for years, fitting was easy enough, just some patience ! Price ok, but cheaper rear wheel options available out there..”

Helpful Report

Posted 1 year ago

“When the kid arrived, the packaging was excellent to protect all the components. Installation was very easy, just a little confusion on running the cables. The product works very well, although at times the pedal sensor does not engage and I must stop and adjust the sensor on the bike frame. This is not good when you are going up the hill.”

Helpful Report

Posted 1 year ago

“Good quality kit, simple enough to fit and does the job. Easy to use. Price is acceptable if you can get an offer. Customer service is good although on line and more impersonal than it used to be Disappointed that I couldn’t have a black wheel with the new bigger under cross bar battery Range on the Max is not enough, around 12 - 15 miles even on level 1 and a lot of coasting”

Helpful Report

Posted 1 year ago

“When I got ebike put together it ran fine, but I had some trouble attaching components. The swytch help portal was quite useful when I contacted them, but there were discrepancies in what was sent to me and the bike I had. I got the wrong components at times, but the staff was helpful in getting it fixed.”

Helpful Report

Posted 1 year ago

“The product is great and the method of ordering it is ok. I was nervous parting with the deposit without knowing that the details would be asked for next. The price is a bit steep but you are getting a quality product. Delivery is prompt and system for returns is sound. Customer service is ok but you could do with a slightly quicker response time when something goes wrong. It would be nice to have the option to talk to someone. The live chat seems pretty useless. Also, the customer service response time option has a gap from 6 - 12 hours and next is over a week. It was 3 - 3 days.”

Helpful Report

Posted 1 year ago

“Bought a thumb throttle for my Swytch bike which works great HOWEVER a had two problems others considering purchasing may want to note. Firstly, if you have "trigger gear shifters" positioning the throttle can become problematic and the only option I had was to change the logical sequence and put it first (left to right). If I had it in the middle or on the right side, the gear triggers wouldn't operate correctly (in any position). Second issue was my mistake, I wanted to test the throttle first before installing it so I connected the cable and tried it out by holding it my hand. Great, it works! Then I tried to disconnect the cable so I could install it on the handle bar. I just could not get the cable apart without excessive force. In the end I had to take the whole battery cradle off the bike (the thumb cradle still attached) so I could have enough cable length to get the throttle onto the handle bar. Perhaps Swytch could add some installation notes/tips to help potential buyers.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,659 reviews