takealot Reviews

Name: takealot
Rating: 2.52

2.5 Rating 588 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 588 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

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takealot 1 star review on 10th November 2024

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takealot 1 star review on 25th October 2024

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takealot 1 star review on 25th July 2024

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Anonymous // 01/01/2019

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“I received an sms saying that I missed the delivery when I was at the premises from 8am with 4 other people. The driver made a pathethic attempt getting here, plus Takealot does not answer their telephone and emails. Superbalist is just as bad.”

Helpful Report

Posted 5 years ago

“How do we get our credit back - can you please refund us, as you did not have stock (AGAIN!) and we do not want to purchase anything else at this stage. Left FB Private mess on 11 March 2020, but still not read. This is the 3rd time this has happened, forcing us to purchase stuff we don't want with the credit, as you do not have email address nor contact numbers - no way of contacting you. Seriously? Are you thieves?”

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Posted 5 years ago

“No regulation of prices are done. With corona items doubled in cost overnight. You are a embarrassment!!”

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Posted 5 years ago

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Posted 5 years ago

“The Delivery came to deliver my items but then he had to go back because he forgot one of my items.then My delivery was postponed tomorrow and reason was that I wasn't available to accept the delivery.”

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Posted 5 years ago

“I placed an order through Takealot on 5 March 2020 for the wireless Romoss 10W QI selling at R369, however the order was canceled on 12 March 2020 claiming there was "no stock". However the same item was selling yesterday (12 March 2020) for R509 and today (13 March 2020) for R487. How is this possible? This is extremely shady on your part! This is extremely dishonorable from your side.”

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Posted 5 years ago

“Shocking misleading information from Takealot My new Hisense guaranteed for 4 years has been diagnosed as faulty by the Hisense engineer - which process took months to get the report! Then they told me to get it collected by Takealot who had told me they would replace it as advised by Hisense, and now they are telling it it will take up to 3 weeks to get a replacement! I want a refund and then I can start over again but I am getting major hassles with them. Pathetic customer handling after I was a told twice that it would be sorted out in a few days.”

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Posted 5 years ago

“Returned the product same day as it was not what I saw on the website. They promised to collect next day. I have been waiting for more than a week with no clear updates. They are famous for dirty tricks”

Helpful Report

Posted 5 years ago

“Delivery services not innovative, the sms for delivering before 5pm does not work. My day cannot stop because I ordered something, allow customers to make personal arrangements for deliveries. We have technology, let's use it. Also poor service from some of your delivery staff, terrible attitude.”

Helpful Report

Posted 5 years ago

“I had a friend buy me a voucher and it took like 2 weeks for different people to tell me different things about why it wasn’t working. It still ended up not working because we had followed all their dumb instructions. Such a long, painful and frustrating process. I was really let down by Takealot and how unseriously they obviously took my issues.”

Helpful Report

Posted 5 years ago

“I ordered about 70 kgs of dog food. The next day I went back on the app and saw my order was cancelled, apparently, they ran out of stock? what a joke and a lie, the lady I spoke to said they had no stock yet when I ordered. no one sent an email to say that the stock was finished. when I phoned again just to see if they had stocked the next lady said there was but with a hefty price. so i am assuming take lot made a price error lied and said they ran out of stock and didn't want to sell it at the price advertised! horrible experience. ill be using pet haven from now on”

Helpful Report

Posted 5 years ago

“I am really so upset with takelot. I am a student, and my order for my books was placed by takelot. I am supposed to receive 14 books and only received three. The email I received states " One of the items in your order was not available at our warehouse and although your order was placed, we were waiting for it to arrive." Yet I only received 3 books, still waiting on the rest (11), and I'm now behind because I cannot complete my assignments without my books. I'm not even getting any response on my emails. Totally disgusted in the service!”

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Posted 5 years ago

“Wow... unbelievable! I placed an order yesterday and received my package today, even though it was estimated to be delivered after 2 days. I'm impressed 😊 Keep up the good service.”

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Posted 5 years ago

“Three individual days have said they would be delivering FNB Credit Card - Three individual days - no show and then we get another phone call "we would like reschedule" - BTW a reschedule is before the event - not after - useless”

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Posted 5 years ago

“Takealot has a 21 day promise on returns, the promise is that if the item is not fixed/repaired within 21 days, they will credit/replace your item. 23 days have passed, but I have not received my refund as per they 21 day "promise". Now they are throwing bureaucratic reasoning my side. Don't trust their 21 day promise.”

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Posted 5 years ago

“Very much pleased as a this is my first time, surely not my last using takealot. Product arrived on time, hours earlier actually. Satisfied with packaging, communication and delivery!”

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Posted 5 years ago

“I have used Takealot a number of times, and no hassles, but recently bought a printer for my business, knowing that my contract expired and having a 3 to 5 day deliver, would work out fine. Unfortunately the 3 to 5 day delivery turned to 16 days with different commitments from Takealot every day that delivery will be same day still nothing. I did not buy from the deliver company but from Takealot, they should sort this,In the meantime ,my contract printer was collected and since the 4th February I have no printer and this is resulting in the work load piling.”

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Posted 5 years ago

“I bought IFRS Standard from take alot according to their online advert they said it includes conceptual framework but on the real package is not included, I'm very disappointed”

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Posted 5 years ago

“very efficient I bought a TV on Monday 03/02/2020 it was delivered the very next day in a very good condition. Keep up the good work I am very much pleased with your services”

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Posted 5 years ago

“I've been using Takealot for sometime now and never acquired any problems until today. i ordered a screen protect, removed the one I had, only to find they sent a cracked screen protector. I cant use my phone without one, I had to put that cracked one but I am very disappointed.”

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Posted 5 years ago

takealot is rated 2.5 based on 588 reviews