“I would give a zero star. I brought a Prada coat with promotion code. The outnet cancelled my order and said something goes wrong with my payment or my delivery detail. I double checked my bank transaction detail and it appears the payment has been taken, all the information is correct.
Then I try to brought that coat again, the promotion code cannot apply in this coat. Finally I understand they just don't want to sell me at a extra discount. Could U please tell me if you don't want me use the promotion code why I successfully applied the code and completed the payment when I first ordered this coat? I really don't want to say your website is doggy, but appearently you are!!!!!!
It is a realy bad and disgusting shopping experience I ever have. This web totally don't care about their customers and reputation!”
“Such a dire company - avoid, avoid, avoid!
A total bunch of crooks. Sent me a duplicate order. I asked them to cancel one and they failed to do so. They were different amounts despite being the same item. i returned the more expensive one (note no tracking on returns so you don't know when they've got it) and they refunded me for the cheaper one. I got one email saying they'd refund me the correct amount and another saying they wouldn't.
As far as I'm concerned they have zero ethics and are an appalling company sitting under the auspices of a supposedly respectable brand in net-a-porter.
Buy from the many many decent companies out there. DO NOT BUY FROM THIS BUNCH OF CROOKS!”
“DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY. JUST STAY AWAY... THEY ARE FRAUD..... THEY CHARGE YOU AND TAKE THE MONEY ROM YOUR BANK RIGHT AWAY.....
I RETURNED THE ITEM TWO WEEKS AGO AND THEY RECEIVED THE RETURN. THEY HAVE NOT REFUNDED MY MONEY YET AND KEEP TELLING , NONE SEANCE...... "YOU SHOULD WAIT"......
THEY HAVE STOLEN $700.00 MY MONEY. I CLAIMED A FRAUD TO MY BANK AND THEY INFORMED ME THAT THIS COMPANY WILL BE REMOVED FROM PAYPAL SOON. BECAUSE OF SO MANY CLAIM THEY HAVE.
THERE ARE SO MANY OTHER REPUTABLE WEBSITES TO DO BUSINESS. PLEASE STAY AWAY FROM THIS COMPANY.
THEY TURN YOUR HAPPY MOMENT INTO A DISASTER......
THEY DON'T DESERVE ANY STAR.”
“I have now been waiting over a month for a refund that they said had gone through 5 weeks ago. I have spoken to their customer services to no avail. This company has £2300 of MY money, and I've been charged £95 by my credit card as a result. Don't order from these corrupt fools. I never gave this problem from Yoox, who are their parent company.”
“Very unfortunate experience. This company knows how to rip their customers off. They don't refund you sales taxes and duties on your return. So you simply pay for looking at the item. What a nonsense company. What do they do with those taxes collected? Do they pay those to their tax office? Does anybody belive in that? Who ever started this company knew very well how to make money on 'rich people'. Just another 'Inernet way' to steal money from people. So sad!!!”
“Received the wrong length dress of made in China rather than Italy as stated. The return for the item was not honored. Horrible CS and a poor quality merchandise. Stay away!”
“I bouth 2 dresses for Christmas parties with next day delivery. Not only they haven't arrived but they don't know when they will. I asked for a refund as I needed for this weekend and I've been told that the refund will be done once they will receive the shipment back as at the moment is lost somewhere in DHL hands. I DO NOT RECOMMEND THIS WEBSITE!”
“They never have delivered my shoes, and had not pay back my money!
On the website you can write to presales and to after salens by you can't really send a message. On the emailadress you've got after ordering and paying, you only get a automated nothing saying answer, even if you put the proof of payment in it.
How can I get my money back, that I need to buy shoes in a fysical store in my own town?”
“I ordered an item and never received it. My credit card was charged full purchase amount, I called customer service and was told to wait 10 business days before I get my refund.”
“I ordered a leather jacket online, my credit card was debited the amount (pre-authorization) and a few days later I received an email sorry, that item is out of stock and no longer available. A week and a half later they still hadnt reversed the credit card transaction. Ill never use them again- they sell items not in stock.”
“TERRIBLE company/experience. Twice I placed orders and twice they cancelled them (for no good reason) and without notifying me...and the second time it was despite their customer service emailing me an assurance that my order was fine despite the first order debacle. AND they charged my credit card (which amounts to fraud if they cancelled the order and lied telling me it was OK). STAY FAR AWAY from this site--it sucks.”
“I ordered few times with them. Good experience until this time. My packet did not arrive. I chased them, also DHL. No news. The money was devoted from my account. No packet with my clothes and no news from OUTNET. I have to say that I feel very disappointed and to be honest I do not know what to do to find my packet or get my money back. Any advices welcome. 🙏🏻”
