THE OUTNET.COM Reviews

"Dreadful service,no refund after waiting 6 weeks for a 425 euros dress ! These people are crooks and are blaming missing item on UPS but will not refund the money"

"I have been a regular customer of the OUTNET for many years but recent experience is really bad. I can\u2019t refund the items that didn\u2019t suit me and I was given the explanation that the item is not refundable because it was purchased \u201con the final sale\u201d. At the same time there was NO indication that the item is not refundable when I placed the order. It sounds like OUTNET is really cheating their customers. Is it legal???!!!"

"Shoes broke in a few weeksa d ant first they offered me nothing saying it was wear annd tear and then after writing online reviews they offered me $30!! What about the rest of the money. I mean $30 doesn\u2019t pay for anything. Seriously worst online retailer ever. Highly recommend staying away from the outnet."

"Well the website states original packaging. But they sell used products not in original packaging. Then when u explain that\u2019s fraud, they return an email admitting they commit bait and switch consumer fraud in writing. See attached. Do yourself a favor, don\u2019t deal w a company too stupid not to admit to their client and now the world that they commit fraud regularly. Geez!"

"Well the website states original packaging. But they sell used products not in original packaging. Then when u explain that\u2019s fraud, they return an email admitting they commit bait and switch consumer fraud in writing. See attached. Do yourself a favor, don\u2019t deal w a company too stupid not to admit to their client and now the world that they commit fraud regularly. Geez!"

"Tho the website stated they are a register dealer of designer products, and tho they maybe, they do not ship new\/unused products in the original packaging. \r\n\r\nIf u buy designer u know the branding is soooo important to maintain the value. I bought a pair of Choo boots from The Outnet at a great price. They came to me used\/return by someone else and thrown in a plain white box with a single piece of tissue. No tags, no dust bag, no packaging, no box and the shoes where black and scuffed across the soles like they\u2019d been worn all night.\r\n\r\nThe company is in the UK. Literally my husband is a US\/FL attorney whose practice is white collar crime and fraud and WE had a tough time getting this righted. Ultimately The Outnet either hung up on us or told us a manager would call us back but the never did. One lady from OUtnet customer service laughed at me and said \u201cover a box?\u201dwhen I told her my husband\/attorney would called her. If u or ur significant other are not attorneys, I would stay sooo far away from order anything from The Outnet or if u just don\u2019t want the absolutely horrendous service and to deal with a bootleg company. \r\n\r\nNow we have to go through filing a fraud claim with the credit card company. I will NEVER ORDER FROM THE OUTNET AGAIN. Beware, it\u2019s a complete fraud."

"Tho the website stated they are a register dealer of designer products, and tho they maybe, they do not ship new\/unused products in the original packaging. \r\n\r\nIf u buy designer u know the branding is soooo important to maintain the value. I bought a pair of Choo boots from The Outnet at a great price. They came to me used\/return by someone else and thrown in a plain white box with a single piece of tissue. No tags, no dust bag, no packaging, no box and the shoes where black and scuffed across the soles like they\u2019d been worn all night.\r\n\r\nThe company is in the UK. Literally my husband is a US\/FL attorney whose practice is white collar crime and fraud and WE had a tough time getting this righted. Ultimately The Outnet either hung up on us or told us a manager would call us back but the never did. One lady from OUtnet customer service laughed at me and said \u201cover a box?\u201dwhen I told her my husband\/attorney would called her. If u or ur significant other are not attorneys, I would stay sooo far away from order anything from The Outnet or if u just don\u2019t want the absolutely horrendous service and to deal with a bootleg company. \r\n\r\nNow we have to go through filing a fraud claim with the credit card company. I will NEVER ORDER FROM THE OUTNET AGAIN. Beware, it\u2019s a complete fraud."