"I ordered a pair of converse sneakers with two tones and they sent me wrong pair with wrong colors. I sent them back to exchange, they sent me the exact same shoes, they didn't even switch the pair. I emailed them many times and they answered same thing that they would get back to me. I asked them if they didn't have a correct pair I would return the shoes, if not they should have corrected."

"I ordered a leather shirt from MAGDA BUTRYM and THE OUTNET sent me a UNAUTHENTIC item. I have sent several emails and they have not responded to any. It is the worst online shopping experience I have ever had. I find it incredible that a luxury goods sales platform from the NET-A-PORTER group sends a FAKE item.\r\nI expected an urgent solution and repair of the damage but didn't come. In the photos it is absolutely noticeable not only that they didn't send the same item I bought but also that the item they sent is not from leather but plastic. The inside tag isn't even the authentic from the brand but a chinese tag. \r\nI contacted them through Instagram as Customer Service didn't answer emails and they say I can return if I am not satisfied."

"I ordered a leather shirt from MAGDA BUTRYM and THE OUTNET sent me a UNAUTHENTIC item. I have sent several emails and they have not responded to any. It is the worst online shopping experience I have ever had. I find it incredible that a luxury goods sales platform from the NET-A-PORTER group sends a FAKE item.\r\nI expected an urgent solution and repair of the damage but didn't come. In the photos it is absolutely noticeable not only that they didn't send the same item I bought but also that the item they sent is not from leather but plastic. The inside tag isn't even the authentic from the brand but a chinese tag. \r\nI contacted them through Instagram as Customer Service didn't answer emails and they say I can return if I am not satisfied."

"I ordered a leather shirt from MAGDA BUTRYM and THE OUTNET sent me a UNAUTHENTIC item. I have sent several emails and they have not responded to any. It is the worst online shopping experience I have ever had. I find it incredible that a luxury goods sales platform from the NET-A-PORTER group sends a FAKE item.\r\nI expected an urgent solution and repair of the damage but didn't come. In the photos it is absolutely noticeable not only that they didn't send the same item I bought but also that the item they sent is not from leather but plastic. The inside tag isn't even the authentic from the brand but a chinese tag. \r\nI contacted them through Instagram as Customer Service didn't answer emails and they say I can return if I am not satisfied."

"I ordered a leather shirt from MAGDA BUTRYM and THE OUTNET sent me a UNAUTHENTIC item. I have sent several emails and they have not responded to any. It is the worst online shopping experience I have ever had. I find it incredible that a luxury goods sales platform from the NET-A-PORTER group sends a FAKE item.\r\nI expected an urgent solution and repair of the damage but didn't come. In the photos it is absolutely noticeable not only that they didn't send the same item I bought but also that the item they sent is not from leather but plastic. The inside tag isn't even the authentic from the brand but a chinese tag. \r\nI contacted them through Instagram as Customer Service didn't answer emails and they say I can return if I am not satisfied."

"I ordered a leather shirt from MAGDA BUTRYM and THE OUTNET sent me a UNAUTHENTIC item. I have sent several emails and they have not responded to any. It is the worst online shopping experience I have ever had. I find it incredible that a luxury goods sales platform from the NET-A-PORTER group sends a FAKE item.\r\nI expected an urgent solution and repair of the damage but didn't come. In the photos it is absolutely noticeable not only that they didn't send the same item I bought but also that the item they sent is not from leather but plastic. The inside tag isn't even the authentic from the brand but a chinese tag. \r\nI contacted them through Instagram as Customer Service didn't answer emails and they say I can return if I am not satisfied."

"Dreadful service,no refund after waiting 6 weeks for a 425 euros dress ! These people are crooks and are blaming missing item on UPS but will not refund the money"