The Perfume Shop Reviews

2.1 Rating 151 Reviews

26 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.1

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does The Perfume Shop deliver? How long does The Perfume Shop take to deliver? Does The Perfume Shop deliver on time? How is accuracy and good condition of items delivered by The Perfume Shop?

Returns

Customer Service

How can I contact The Perfume Shop? How quickly does The Perfume Shop resolve customer queries?

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How do I contact The Perfume Shop?

Helpful Report

(3 weeks ago)

You can contact The Perfume Shop by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

53.85%

Industry Average

“ I will never buy any product from this shop again. Made 2 orders online for collection at Blanchardstown, Dublin, Ireland, one 424 eurs and one 25 eurs. Collected the first order but the second order was missing. Contacted customer service by email with no response and never hear back from chat. 25 eurs are not much to lose but customer service is too bad. Don't recommend the shop. ”

- Anonymous

“ If i could give hem a score less than one star i would. Terrible customer service based in south Africa. They are rude and spoke to me unbothered. I paid for next working day delivery and it was 3 days late and also delivered damaged and some perfume missing Still battling with them for a refund. Absolute nightmare of a company. ”

- J

“ Awful customer service need to be trained in customer service to start with poor manners when you're spending £200 went last Friday and today with my sister she spent the same will not be going to Liverpool one store again ”

- Anonymous

The Perfume Shop Reviews

Customer Service - Average