The Perfume Shop Reviews

2.1 Rating 147 Reviews

27 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.1

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does The Perfume Shop deliver? How long does The Perfume Shop take to deliver? Does The Perfume Shop deliver on time? How is accuracy and good condition of items delivered by The Perfume Shop?

Returns

Customer Service

How can I contact The Perfume Shop? How quickly does The Perfume Shop resolve customer queries?

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How do I contact The Perfume Shop?

Helpful Report

(1 week ago)

You can contact The Perfume Shop by Email, Telephone and Live Chat.

Helpful Report

(1 week ago)

54.17%

Industry Average

“ Awful customer service need to be trained in customer service to start with poor manners when you're spending £200 went last Friday and today with my sister she spent the same will not be going to Liverpool one store again ”

- Anonymous

“ Had a problem with an order on 04/10/2024 the order went through 3 times and 3 payments taken from my account . Contacted you to have 2 orders cancelled but all 3 were . One charge was reversed by my bank on 20/10 but am still waiting for the other 2 refunds . I have been emailing constantly and and was told on 10/10 I would have refund in 3-7 working days.. still no refund yet 2 weeks later . Dreadful service ”

- Anonymous

“ I get empty bottle of perfume then bottle was broken in pieces .. I write to tps they want evidence this was a joke I think who normal keep at home preces of glasses !? I send to them empty bottle of perfume what I get and damaged boxes ! They don’t want send to me new perfume or refund to me terrible service ! I m not recommended really unprofessional! ”

- Daria

The Perfume Shop Reviews

Customer Service - Average