The Perfume Shop Reviews

2.1 Rating 151 Reviews

26 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.1

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does The Perfume Shop deliver? How long does The Perfume Shop take to deliver? Does The Perfume Shop deliver on time? How is accuracy and good condition of items delivered by The Perfume Shop?

Returns

Customer Service

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How does The Perfume Shop deliver?

Helpful Report

(3 weeks ago)

The Perfume Shop delivers items by Courier and Postal Service.

Helpful Report

(3 weeks ago)

55.56%

Industry Average

“ If i could give hem a score less than one star i would. Terrible customer service based in south Africa. They are rude and spoke to me unbothered. I paid for next working day delivery and it was 3 days late and also delivered damaged and some perfume missing Still battling with them for a refund. Absolute nightmare of a company. ”

- J

“ Quick order and ok delivery however upon opening once back from my trip I noticed one of the two lids was sent- looks like factory fault. ”

- Anonymous

“ I paid for next day delivery only for it not to arrive the next day so i contacted them via WhatsApp asking why i paid for next day delivery if i wasn't going to get it the fay day, they asked for my order number ect so i sent it straight away only to be ignored, bad customer service, and next day delivery comes 3 days later so don't be fooled ”

- Angela

The Perfume Shop Reviews

Delivery - Average