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Montgomery Ward Reviews

1.6 Rating 69 Reviews

13 %

of reviewers recommend Montgomery Ward

Company Reviews

1.6

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Montgomery Ward 1 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bill just came to my husband for a fragrance product he did not order. He does not shop at Montgomery Wards in person or online. This company seems to h ave a very lax policy about opening accounts and allowing fraudulent purchases.Noow he has to prove to Montgomery Wards that he has reported the fraud to a government website and send them the copy showing he has reported it. For some reason Montgomery Wards will not tell him what address this was shipped to so he can alert authorities and they can go direct and arrest them. Something is fishy about this company.”

Posted 1 year ago

“It would be lower if I could... there products are worse than dollar trees. I had a police scanner never worked and a surround sound system never worked. Now my account is paid off and they are still sending me a $50 bill.”

Posted 1 year ago

“This company assist fraudulent activities to make money. They make it easy for frauds to happen on purpose just so they can try to collect money. They won't even release the order information to me since they claim I am the purchaser. How is that even possible?”

Posted 1 year ago

“This company is basically used by thieves, if you ever receive a bill from them it is because someone else is ordering stuff with your info and this company does not care.”

Posted 2 years ago

“I have a product purchased as a gift and later found it had no hardware. Called to try and get the hardware and they were rude and 0 help did not even try. Very dissatisfied with their less than poor service!!”

Posted 2 years ago

“Worst customer service ever! Not only do they hire a third party who when you call aren't sure which company they are representing or anything about the company but allow the very same customer service to put other people's orders on your account without verification out of maliciousness. When I called in about the almost $700 order that was put on my account by someone other than me, I was told it was phoned in so it was okay and I could not ever have any orders delivered to my account as a solution. So it is okay to have your third party agents who work for several companies at the same time use my info and account to make orders for other people? No safety, no security, no service.”

Posted 2 years ago

“Montgomery Ward allowed someone to use my name to order over $300 worth of items without a credit card or any other form of payment. A bill from this company that I had never heard of just showed up in my mail. After spending 45-60 minutes on hold several times to speak to rude Customer Service Reps they said my only course of action was to file paperwork with the federal government and then fax or mail a copy to Montgomery Ward. I did just as they asked and a few weeks later, they mailed me an "overdue bill". Another hour on hold and several more rude Customer Service Reps later, and they suggested that I email the form again. Oh and by the way, they informed me that they have already taken action to damage my credit rating and they will only retract that once I fax them this form. That I already faxed to them. I have never had a worse experience with a company in my life.”

Posted 2 years ago

“Opened up a fraud account. Then shipped to a whole othert state. Customer Service rude”

Posted 2 years ago

“This is the worst company I has ever dealt with in my life. First they say you have a credit limit of 1200 dollars but you have to pay half of your purchase then they run your credit every single time you try to purchase something which really hurts your credit I am definitely done with this company. Fingerhut can get all my money before I go back to Montgomery Ward”

Posted 2 years ago

“I opened my account but slippers and curtains overpriced of course . My first payment I paid 4 times what was asked the next month I was overdue ??? Seriously so I just paid it off after multiple calls for 10 dollars they won't get my business again . 2 payments and paid off and will never shop with this company again . Trying to build my credit and this isn't the way to do it . This company is by far the worse !”

Posted 2 years ago

“Received a bill saying I ordered some items for around $360 and to send a check to them. I never even heard of Montgomery Ward until that letter. I definitely won't be sending them jack squat as I didn't order anything.”

Posted 2 years ago

“I don't order from them at all..........They are telling me I will receive a pair of shoes next month.........BULL. I only order from Stoneberry /Mason Easy pay.........Excellent service.”

Posted 2 years ago

“Horrible, horrible customer service. Cannot handle simple problems, and always tell you to call back later just so they don't have to deal with the problem. Would give 0 stars if possible”

Posted 2 years ago

“Just FYI the Montgomery Ward company has gone way down hill... just ordered from them and not only did they advertise the item incorrectly and then separate the set (quadrupling the price) after I ordered, the part of the product I got is also terrible quality. I think it’s time they just went out of business. 😒”

Posted 2 years ago

“Their products are dated/old, and way too expensive!!..they are not an up to date company, they sell stuff that looks like it's from the 50's and 60's. Their shipping is ridiculously high. I have credit with them, but I wish that I didn't, and I don't buy from them, there is absolutely nothing that they have, except for Clarks shoe's or sandals, that I want to buy, and now they don't even have much of Clarks. They really need to go out of business for good, this is the worst store I have ever known!”

Posted 3 years ago

“Order some sheets and other stuff and they had me on 5 different account and then they were supposed to link them together and never did and they were calling me telling me I was behind on payments then I just paid on half of the last account and they then charged my card double and tell me that in order to get a refund I have to fax them my bank statement showing where they charged my card 2 times. Will never order from them again.. I would not recommend them to anyone 😕 worst company ever 🤬 and not worth the hassle or the money that I have spent for the past 10yrs!!!! They just lost my business and customer service sucks and they are rude and don't know what they are doing. BEWARE U WILL BE OVERCHARGED AND NEVER GET UR MONEY BACK FROM THIS COMPANY!!!!”

Posted 3 years ago

“Their customer service is unhelpful and snooty. You can have a perfect credit score and be denied credit because they think your last name is too common. When you pay cash for an order, they take so long to process it that you’re guaranteed to have problems of some kind. Plus, every order must be approved for shipping even if you’ve already paid, because they want to be exclusive to the hoity toity. Just an all around terrible company.”

Posted 3 years ago

“In my bill I found advertising for BLM I called the manager asking why she is sending out racist propaganda?Do you support this Hatred?” **she says this “if u don’t like the BLM advertisement ,throw it away. We support their other organizations Too! “ THATS ALL I NEED TO HEAR 😡YOU JUST LOST MY BUSINESS! Selling nasty sheets imported from China. Blood stains on one pillow case. One pillow case was sewn the other was not. On ALL 4 sets I ordered. They will not take them back or refund as it’s been over 30 days. Even if it’s bodily fluids, no exceptions. WOW. I’m stuck with defective items. The Health Department should check quality control. I talked to one lady she was snotty & rude, She refused to let me speak to a manager... so I used *67 called back. I was now talking to THE MANAGER who actually listened and took 25% off entire order of over $300. IM stuck w 5 sets of overpriced bad quality sheets. Don’t give up on nasty customer service, demand a manager. After hearing that they support BLM & ANTIFA I paid my entire bill off and deem them unfit for business of mine ****ALL LIVES MATTER*** BOYCOTT THIS BUSINESS. BUYER BEWARE WHERE IS YOUR MONEY ACTUALLY GOING? I would give you 0 ZERO stars for traitors and thieves. I AM DONE WITH THIS COMPANY. BAD NEWS NASTY PEOPLE NASTY PRODUCTS. Blood 🩸 on new sheets from China? 🤮 How mad would YOU BE????? 😡”

Montgomery Ward 1 star review on 27th March 2021

Posted 3 years ago

“Since covid understand working from home my bill from them never comes early enough and then they want charge me a late fee. Been a customer with them 15 years or more. Even called 2 times for my last name to be changed. Still to this day they have not.”

Posted 3 years ago

“Products are very cheap don't work right a good share of the time and the people you contact on the phone are rude and really not very helpful. Don't plan on ordering in the future.”

Posted 3 years ago

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Montgomery Ward is rated 1.6 based on 69 reviews