Montgomery Ward Reviews

Name: Montgomery Ward
Rating: 1.57

1.6 Rating 70 Reviews

13 %

of reviewers recommend Montgomery Ward

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1.6

Based on 70 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Montgomery Ward 1 star review on 27th March 2021

MAD AS HAIL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are very cheap don't work right a good share of the time and the people you contact on the phone are rude and really not very helpful. Don't plan on ordering in the future.”

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Posted 3 years ago

“I order a tredmill i thought it was going on the mongromery credit but it went on my credit card 754 dollars i called to cancel it twice and they both said it was cancelled i got an email to day saying they coudnt cancel it because it already shipped that was a lie i just want my money back”

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Posted 3 years ago

“I have been trying to re-establish credit and had this account for over a year. Keep sending catalogs saying pre-approved to $400 but never lets me order over $100. Now with their unethical shipping charges that merchandise is usually in the $40-$50 dollar range so after the horrible shipping charges, I can get a product. I ordered a wonderful set of dishes for $39.00 & they charged $50.00 shipping. My advise: Get FINGERHUT!! They are high but often offer free shipping. I've had them for years. You expect higher prices when you have to deal with these companies but at least you may get away from the horrible shipping charge. I wish Montgomery Ward wasn't allowed to gouge people who already have income issues or they would just go to Walmart. Some of us need to make monthly payments but don't deserve to be overcharged for shipping!”

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Posted 3 years ago

“PLEASE DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY!!! The customer service is past unprofessional and rude, they have no regards to their customer feelings and will refer to you as other races and sexes, which bottomline is RACISM at it's finest!!! They will take money out of unauthorized accounts sad to say and will demand that they are in the right. I was told to wait 3 to 5 business day for the theft refund and now being told another 2 weeks for a check refund. Unacceptable and refuse to do business with a company that should've closed in the 80's when the stores did. DON'T WASTE YOUR TIME WITH THESE SCAM ARTIST!!!”

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Posted 3 years ago

“DO NOT. under any circumstances order anything from this bloodsucking corrupt Montgomery Ward company.. I paid off a $275 And now getting billed for late charges that I do not owe. A lawsuit should be forthcoming if these dishonest corrupt criminals are not stopped from taking advantage and literally robbing customers.. The BBB should be notified of this crooked corrupt company and the Attorney General of your state..this has got to stop.”

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Posted 3 years ago

“In December of 2019, I paid off my Seventh Avenue account early on the 5th of the month. Montgomery ward is the sister company of Seventh Avenue. On the morning of December 5th I checked my banking app on my phone to see if 7th Avenue was debited from my account. It was and underneath was a 50.00 debit withdrawal from Montgomery ward whom I never had purchased from. I immediately called both companies who had different stories. First was fraud, the accusations someone in my family had opened an account. I live with just my husband and we are both 56 years old. The calls to them were useless. Finally a few months after dozens of calls I demanded a list of what was supposedly purchased. I got a letter stating "Purchase " then the amount of 50.00. Now I'm out of 50.00, but they sent me another statement saying I owed them yet another 50.00 for a purchase. Fuming I called Montgomey Ward and they said they were sending a fraud packet for me to fill out. I received a piece of paper relaying the instructions on the following pages to be filled and sent out ASAP. There was just a single paper nothing else. Well, they took 50.00 from my account without authorization in Dec.and now wanted another 50.00 plus late charges. I ignored the mounting pike of letters until I received one threatening me with collections. Also, they said with the filled out instructions on fraud I must have it notarized. Now, this is currently now in the COVID-19, my bank lobby is closed, no notary is open, I dont drive due to disability. I knew I lost my initial $50 they stole from my bank account, and they wanted another 50.00, I paid off the second 50.00 plus late charges to get them out of my life. I am currently demanding a pay off letter before they swindle me out of more money, then the BBB will be called with my bank account statement from December of last year, plus the past statements of demanding $57.00 more. I'm put of $107.00. Please dont associate with this scam company. They need to be shut down!!!!”

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Posted 3 years ago

“worst company i every applied for credit threw when it get paid off i am done be warn mongomery ward is a scam company”

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Posted 3 years ago

“They continue to charge late fees even if your payment is on time you have to call every month to get it removed. Even if your bill is 10cents off they charge you $15 late fee. And their sister company, seventh Avenue is the same.”

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Posted 3 years ago

“I ordered a wooden cabinet from mw and a door hinge fell off it and some parts were missing hardware. They wont cover shipping back. I did charge the purchase, and I received a phone call from them at 8:35 p. m. demanding a payment before one was due. Also it was 4 times the min payment stated. I have never seen a company try to run customers away more than this one. Please don't waste your money with them. I won't.”

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Posted 3 years ago

“I ordered a Lenovo laptop for 699.99. I paid $416.00 on my debt card and planned to finance the other 400. (After taxes and $60 processing fee I was not told about. After paying, I found out that model # is no longer available they would send me a comparable model and credit my account 70.00. I got the laptop and thought it seemed cheap Soni looked up the model # (they don't supply these on the website.) I found out it's only a $199.00 computer. So I sent it back. Instead of crediting my card the fill amount, they are sending me a check. But only after they hold onto my money for 15 days. And they're only sending me a check for $265.00. calling my bank and reporting fraud”

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Posted 4 years ago

“I purchased a queen size bedspread fully reading the dimensions so that it would fit my bed. Bottom line, it did not. That said, I returned the article. Previously, it cost approx $23.00 for shipping...and the return was the same. I called MW customer complaint department ... the representative I spoke with was not at all cooperative; she was defensive on the shipping charges ... and ultimately hung up on me before my concern was resolved. I will never ever purchase another item from MW...their customer service department obviously does not realize there are so many other companies waive a shipping charge depending on the value of the order .... she was defensive again. It cost me close to $50.00 in shipping charges for an item that did not come close to the sizing description in the catalog. In speaking with this person, she said the article was true to size .... I bantered with her on this because it was not, which is why I returned the bedspread. Take heed everyone before you purchase online .... their customer service is not one to be desired. (Staying with Target, Amazon etc.) :-)”

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Posted 4 years ago

“We ordered a pair of sneakers but before we did we asked the sales person to make sure our monthly payment would not go up. We asked her three times and she said no. So we ordered them and the following month we received our bill and our payment went up we called and talked to a supervisor and she said yeah it went up cause of a 88 cent over interest charge, now we are stuck paying a higher monthly payment until this bill is paid off.😠😠😠😠😠😠😠”

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Posted 4 years ago

“Montgomery Ward is a cold, viscious company who doez not care about their customers. I ordered a heater and was told i could have it on credit. Then after i sent the $10 to them they told me they woukdnt ship it out until october. I ordered it in February. I couldnt wait that long for a heater. Then they started sending threatening hateful letters. Nobody should fool with this company. We tried and tried to cancel the order buy they insisted we oay them, we had credit they said. I never heard of a catalog company refusing to cancel an order and going so far as to keep sending hateful letters of what all trouble they could and would cause us if they didnt get money. They tried to say i didnt send downpayment to them. I did. Very untrustworthy company. Beware buying from them on what they call credit. Never been treated by any other company this bad.”

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Posted 4 years ago

“Just an FYI Just an FYI: ANYONE can set up a line of credit in your name with Montgomery Ward all they need is your name and address....smh🤦‍♀️🤦‍♀️🤦‍♀️ I have been battling this company for months now and still absolutely no answers/ their customer service SUCX! #sofustrated I WOULD NEVER EVER purchase anything from them! Background: someone set up an account in my name and I contacted them 3x to get fraud paperwork to fill out and still nothing! But every week I am getting bills and threats for collection. I spoke with a supervisor today that was NO HELP AT ALL”

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Posted 4 years ago

“The merchandise you order is very cheap quality. Consumers that order on line will get what they get! Montgomery Ward is extremely desperate for money not customers. Now I understand ordering on line can cause problems, but please, ordering on line is suppose to make it convenient 🤔🤔🤔🤔🤔”

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Posted 4 years ago

“Ordered a china cabinet and there wasn't enough holes. We had to reconstruct most of it. The only reason I didn't send it back was because it came in 10 separate boxes. I will never order anything else from Montgomery Ward. Awful!”

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Posted 5 years ago

“My wife purchased an off-brand 10' Tablet that was worth about $69. She was charged $190 plus $27 to ship a 4 LB Small Package from Iowa to Michigan. Then she was charged another $8 for returning it. I can see why they went belly up and the online business will be soon to follow. If you need to buy from these people, be very careful!”

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Posted 6 years ago

Montgomery Ward is rated 1.6 based on 70 reviews