“Melinda managing in Burlington VT was a great help in selecting lines for tapered spinnaker sheets, getting the fids for splicing eyes and sizing shackles. Excellent customer service with a smile considering she's been short staff all spring. I saw her help straighten out an online order for an extremely frustrated customer, never once loosing her composure and reflecting the professionalism a company would be proud of. Karyn in Latham, NY is also a similarly great asset to West Marine.”
“Every time we have gone into West Marine in South Burlington, Vermont, Melinda has been cheerful and immensely helpful! Sometimes the store is jam packed and she's working alone, but she still receives us with a smile and takes the time to answer our questions in ways that have greatly helped us as we navigate sailboat ownership. Best of all, when we were seeking a Garmin, she pointed out one that was on sale, and helped us understand how it works. Just can't say enough good about her!! If every person who works at West Marine were as knowledgeable about what is in the store and how it's used, and as cheerful and helpful as Melinda is, it would definitely be the Go To place for mariners!”
“I ordered the wrong part (sizing specifics not listed in item description - size listed was for the head of a plug and not the threads of the plug). John in customer service helped facilitate a return quickly over the phone. He was friendly and professional. I am now able to order the correct size plug. Thank you!”
“Bad Manager in Raleigh NC Store. I ordered registration letters/numbers for my boat and i was to pick up at the store. I received an email from West Marine that said "item(s) are ready for pickup". i drove 20 minutes to the store only to find out it wasn't there. I asked the manager to send them to my house when they arrived due to it being their fault. He refused and offered no apology. I cancelled my order.”
“Joe found a problem that no else could see.
The boat runs smoothly now.
I found Joe to be very knowledgeable and good for advice too.
Joe is priced fairly and I couldn't be happier.
I wouldn't hesitate to recommend you to anyone.
Thanks”
“Order battery boxes from them and probably did not do thoroughly research and the boxes did not fit my application. The return cost was more than the price of boxs. They did not email a return label and made the return cost up to me. I am now stuck with the order. Not happy with there return policy.”
“Richard in Tarpon Springs went above and beyond assisting me. I asked a question on a GPS unit and he didn’t know the answer. Instead of making something up he readily admitted he didn’t know the answer but that he would find out. He called Scott over who was very knowledgeable. I found it very satisfying that Richard would want me to be to get the correct information and had no problem asking for help. This is the kind of employee I want at my business.”
“Worked with Mike and Henry at the Tarpon Springs, FL store today. I was hunting for an obscure Yamaha outboard part. They did not have it in stock but helped me locate a retailer in the area OPEN on a SUNDAY. Awesome customer service from these guys!”
“I ordered a Raymarine part over a month ago. I called twice with no help from customer service. Should be called customer no service. If you have another retailer, use them instead.”
“Lately west marine seems to be nothing but a clothing store. With maintenance items waxes cleaners can’t count how many times I go into Stratford Ct store and walk out with nothing then go over the the ship store of Hitchcock marine and get what I need”
“Can not believe. When I said to the parts guy. You don’t know what a battery tender is. He hung up the phone. When I called back no answer. This is the Old Saybrook location. I will Never spend a dime in that store again. Go somewhere else. You’ll be happier.”
“My son gave me a new Clarion radio for my birthday. When I hooked it up it did not power up. I took it to West Marine. After a huge hassle with "customer service" I was told I had to contact the manufacture of the radio. The radio was less than 90 days old and West Marine did nothing to solve the issue.”
“I visited the Redding store on June 19. Heather and Mike were very helpful. Had my water pump at the counter ready to go,didn’t confirm we were coming.
The service & knowledge were commendable & professional. So happy & thank you! Salute.”
“Longtime customer. Over 20 years.
Today I was told that my name is not on file. So no discount. Informed cashier if that is the case, then they lost a customer.”
“Terrible customer service. The Traverse City lost my order. Ok things happen. Yet I called three days in a row. Each day was told I would get a call back in a couple of hours after they looked for it. Never got a single call back. I am done with them”
