“Poor poor service no confirmation of order. No shipping date, called customer service long hold time. She said I will send a confirmation right out and got nothing. Tried canceling order they could not do that.”
“Ordered a couple very important and needed products. Didn't get a shipping confirmation for days. Tried to cancel the order but after several failed attempts to contact somebody there (they don't answer the phone, or their customer service chat) I finally got through to a supervisor and she said they could not guaranty cancellation! I already re-ordered and recived the products from Amazon. I will never do business with West Marine again ever ever everrrrrrrrr!”
“Order was supposed to be delivered to store 7 to 10 days. I called store after 10 days and they told me it just got processed the day before. Waited total of 19 days and I still had to call store to check. They told me they haven't unloaded truck from day before and they didn't have invoice for products on the truck??? They called me back 8 hours later and told me it was the last box they unloaded. Yeah right. Picked it up and no apology or anything.”
