Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent staff in the showroom, very helpful and no pressure whatsoever. We altered our order about a week later, in that we decided we would have a second armchair after all, again it was no problem. The complete suite arrived when they said with two efficient and cheery men, who also managed to get our very large old sofa out of the house without any damage or hassle'”

Helpful Report

Posted 6 years ago

“Very helpful both at the ordering and delivery stages. A good sofa bed, which has been well used.”

Helpful Report

Posted 6 years ago

“They have a huge range of styles and materials to choose from. Their samples arrive very quickly and their staff are very knowledgeable about their products. The installation is professional and thorough with demonstrations of how to operate the sofa-bed mechanisms. Very thick and comfy mattresses.”

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Posted 6 years ago

“Service excellent from all. Yes would buy again.”

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Posted 6 years ago

“Very helpful sales people, and great delivery team”

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Posted 6 years ago

“We ordered one of the sofa bed's through Willow and Hall due to the excellent design and appearance that didn't let it look or feel like a sofa bed. The service was first rate and they couldn't have been more helpful to ensure they got it into the house even though it meant a trip through the neighbour's garden to come through the rear of the property.”

Helpful Report

Posted 6 years ago

“We ordered a sofa bed from Willow and Hall. We originally ordered fabric samples which came very quickly and the fabric was very good quality. Once the sofa bed was delivered, the delivery team were excellent - it was placed in the bedroom and unpacked - and it was very well packed. The quality it excellent and were very pleased with our overall shopping experience with Willow and Hall. Would recommend.”

Helpful Report

Posted 6 years ago

“Sofa is lovely (I have the alderton chaise corner sofa with pull out bed), the people who delivered it were friendly and efficient. The sofa did take longer than anticipated to arrive and communication in the lead up was a bit sparse. There was also an issue with the assembly as one of the feet wasn't screwed in properly - but they have good aftercare and someone was sent to sort this out very quickly.”

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Posted 6 years ago

“Excellent sofabed - the only double I could find that fitted my room.”

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Posted 6 years ago

“Having done extensive research for sofas and bed-settee for our new modern flat, we opted for Willow and Hall and we are so please that we did. Excellent service from start to finish and fantastic follow -up service when there was a minor blip. Highly recommended.”

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Posted 6 years ago

“Easy to use website, everyone I spoke to or came in contact with very polite and helpful. Most importantly really happy with the sofa bed I bought”

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Posted 6 years ago

“From the first, really friendly and helpful contact, this was a great experience. The sofa bed looks lovely and is really comfortable”

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Posted 6 years ago

“Very pleased with speed made and look of sofabed. Delivery men helpful and friendly. However when I had a problem with the mattress, took a long time to sort out with them BUT they did replace the faulty item, so therefore good value for the money.”

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Posted 6 years ago

“Excellent quality sofa bed. Good attractive fabric and the whole sofa sturdy and strong.”

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Posted 6 years ago

“Slight delay in delivery, hence four rather than five stars. However I was most impressed by the quality of the product and by the courtesy and efficiency of the delivery team.”

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Posted 6 years ago

“Staff extremely helpful and the bed settee excellent quality”

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Posted 6 years ago

“Very high quality sofa, which has pride ofnplace in my home. Very comfortable and easy to maintain. Purchase was very easy and the installation was flawless. Very happy to recommend!”

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Posted 6 years ago

“Willow and Hall is a first class company. Customer service is superb and the sofa bed we bought is brilliant - smart and classy and also very sturdy and comfortable. I would not hesitate to recommend this company.”

Helpful Report

Posted 6 years ago

“Really pleased with all experience”

Helpful Report

Posted 6 years ago

“Excellent service from the moment we visited the Chiswick store to choose the style and fabric to the brilliant delivery team.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews