Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, our sofa bed was ready before the date stated and was delivered as agreed with the delivery company. We would recommend Willow and Hall to our friends and family.”

Helpful Report

Posted 8 years ago

“the service from WIllow and Hall was very good fast and the delivery was excellent”

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Posted 8 years ago

“Very attentive at the showroom and helpful in making my decision”

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Posted 8 years ago

“Our visit to the London showroom was outstanding. Our assistant patiently guided us through all aspects of choosing the best sofa bed for us which was not easy, as our heights are quite different. It seemed effortless ! The delivery was in the sixth week as promised, and the final fitting at home was extremely professionally executed. Well done Willow and Hall, ...and thank you ! Berkhamsted.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“We came on a busy bank holiday weekend and the two salespeople were overwhelmed with customers and printer problems, but were still extremely attentive and helpful. We left happy with our purchase and excited to receive our sofa bed.”

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Posted 7 years ago

“Customer service including delivery and instal was excellent. Thanks.”

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Posted 8 years ago

“Good service, swift responses to emails, brilliant delivery team. Only point - sofas are currently supplied with small metal studs on the feet designed for carpets. We have a wooden floor, so the delivery guys kindly removed the studs and stuck on some felt pads I happened to have - thanks guys. I can personally vouch for the comfort of the bed part of the sofa.”

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Posted 7 years ago

“Very helpful sales people, and great delivery team”

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Posted 6 years ago

“Everything was wonderful from the very beginning till the end, we received our sofa bed ever so quick in just 3 weeks, the delivery team was the most helpful and friendly.”

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Posted 10 years ago

“We enjoyed our visit to your shop, v helpful service and good to be able to see how comfortable the sofa beds were before buying. Worth a trip to London!”

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Posted 6 years ago

“Very helpful, efficient and professional service.”

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Posted 7 years ago

“Excellent sofa bed, good communication during build and deliver, delivery staff were great”

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Posted 6 years ago

“Very helpful, knowledgeable staff in the showroom and the delivery team were very professional and prompt with the delivery. Our new sofas look lovely and are very comfortable. Would recommend Willow and Hall.”

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Posted 7 years ago

“We were looking for a small sofa bed for a modern house with narrow doors and tight angles on the staircase. From start to finish the process was easy. The website is comprehensive and the sales assistants really know their products. We asked a lot of questions and the answers and advice they gave us was extremely helpful. We ordered a model with removable arms which was perfect for delivery and installation. The delivery date was discussed on ordering, and this was adhered to, and we were contacted just before delivery to agree a time slot. The delivery team were excellent and they were able to assemble the sofa bed for us. Excellent service throughout.”

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Posted 6 years ago

“Excellent service and the products are beautiful”

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Posted 8 years ago

“Professional service, prompt delivery- good quality products.”

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Posted 7 years ago

“From the moment my order was placed, until the day it was delivered Willow and Hall kept me informed and happy.”

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Posted 7 years ago

“The chairs arrived exactly when promised and the delivery men were cheerful and helpful.Very pleased indeed with the furniture so far!”

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Posted 7 years ago

“Perfect service and high quality sofa! I actually changed my mind over my choice of sofa and they were very supportive! Would definitely recommend - everyone comments on how elegant my sofa is!”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews