Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straightforward and easy to use web site, helpful and polite staff”

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Posted 6 years ago

“Very friendly and helpful”

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Posted 8 years ago

“Great communication and service. Product took a little longer than advertised but we were kept informed and W&H apologised.”

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Posted 9 years ago

“Follow-up 'phone call after online order was welcome. Better than expected time for manufacture and delivery. Delivery was easy efficient.”

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Posted 8 years ago

“Very helpful and knowledgeable sales staff. Delivery time as promised. Their delivery team were excellent and could not have been more helpful in getting the old sofa bed downstairs for us.”

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Posted 8 years ago

“The sofa I ordered was more than I expected. The quality is outstanding. The mattress is unbelievably comfortable (and I've researched extensively) the delivery was on time, professional and efficient. I would definitely recommend this company to my friends and family. Thank you Willow & Hall”

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Posted 6 years ago

“Helpful and friendly staff combined with very efficient service. Delivered on time, unpacked and placed in room of my choice. An excellent all round service.”

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Posted 7 years ago

“From ordering to delivery the service was excellent.”

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Posted 8 years ago

“Good service, sofa bed ready quicker than expected, delivery fine”

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Posted 8 years ago

“The service was brilliant and the customer service people were helpful and friendly and made it very clear what the process would be. I can't fault the whole experience and love that the products are made in the UK. I would recommend them to anyone. The delivery guys were great too, funny and helpful.”

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Posted 8 years ago

“Excellent delivery”

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Posted 8 years ago

“Excellent Service”

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Posted 10 years ago

“Excellent service, delivered after 5 weeks. The sofabed is really comfortable. Delivery great with 2 committed guys who took a great deal of trouble (I am in a diffcult to access block of flats) and showed me how it worked and made me practise. all is well so far”

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Posted 7 years ago

“Showroom staff good, telephone sales excellent, delivered ahead of schedule.”

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Posted 7 years ago

“Great product and great service”

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Posted 7 years ago

“Willow and staff very helpful and website user friendly”

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Posted 8 years ago

“Excellent customer service. No problem in returning initial sofa bed ordered which was not suitable.”

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Posted 10 years ago

“Excellent. My pack of sample fabric arrived the next day. Excellent customer service, was kept in up to date with everything. Beautiful footstool, very happy.”

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Posted 7 years ago

“W&H deserve to be successful. We are happy with all the furniture that we have ordered, and the service at each point along the way was flawless. The delivery guys were great.”

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Posted 7 years ago

“Great delivery booking system. Brilliant, thorough delivery men and very helpful sales advisors when I called before placing my order. Been a pleasure dealing with Willow and Hall from start to finish.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews