Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had sofa and sofabed for over a year now. Great quality and comfortable. Looks fantastic.”

Helpful Report

Posted 6 years ago

“Polite informed staff at store, delivery on target, delivery guys fantastic. Brought a sofabed up to third floor (no lift), very efficient and polite. Highly recommend.”

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Posted 6 years ago

“staff very helpful and knew so much about company and sofa bed that we purchased,gave us advice on fabric and cushions.and delivered on time . Very pleased the bed settee we ordered”

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Posted 6 years ago

“Excellent service from start to finish, why can?t more companies be like this. Will definitely use this company again.”

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Posted 6 years ago

“Fabulous service from start to finish. I love my new sofa bed and would definitely use Willow and Hall again.”

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Posted 6 years ago

“We bought a sofa bed and we are really happy with our new piece of furniture. From the online experience, to the follow up telephone calls and the delivery men, I can't fault the great customer service too.”

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Posted 6 years ago

“Lots of choice; plenty of guidance; good customer service; and an excellent finished product. Our sofa-bed is very comfortable and easy to use.”

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Posted 6 years ago

“Excellent service from ordering to delivery.”

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Posted 6 years ago

“Excellent staff in the showroom, very helpful and no pressure whatsoever. We altered our order about a week later, in that we decided we would have a second armchair after all, again it was no problem. The complete suite arrived when they said with two efficient and cheery men, who also managed to get our very large old sofa out of the house without any damage or hassle'”

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Posted 6 years ago

“Very helpful both at the ordering and delivery stages. A good sofa bed, which has been well used.”

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Posted 6 years ago

“They have a huge range of styles and materials to choose from. Their samples arrive very quickly and their staff are very knowledgeable about their products. The installation is professional and thorough with demonstrations of how to operate the sofa-bed mechanisms. Very thick and comfy mattresses.”

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Posted 6 years ago

“Service excellent from all. Yes would buy again.”

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Posted 6 years ago

“Very helpful sales people, and great delivery team”

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Posted 6 years ago

“We ordered a sofa bed from Willow and Hall. We originally ordered fabric samples which came very quickly and the fabric was very good quality. Once the sofa bed was delivered, the delivery team were excellent - it was placed in the bedroom and unpacked - and it was very well packed. The quality it excellent and were very pleased with our overall shopping experience with Willow and Hall. Would recommend.”

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Posted 6 years ago

“Excellent sofabed - the only double I could find that fitted my room.”

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Posted 6 years ago

“Having done extensive research for sofas and bed-settee for our new modern flat, we opted for Willow and Hall and we are so please that we did. Excellent service from start to finish and fantastic follow -up service when there was a minor blip. Highly recommended.”

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Posted 6 years ago

“Easy to use website, everyone I spoke to or came in contact with very polite and helpful. Most importantly really happy with the sofa bed I bought”

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Posted 6 years ago

“From the first, really friendly and helpful contact, this was a great experience. The sofa bed looks lovely and is really comfortable”

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Posted 6 years ago

“Excellent quality sofa bed. Good attractive fabric and the whole sofa sturdy and strong.”

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Posted 6 years ago

“Staff extremely helpful and the bed settee excellent quality”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews