Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very accommodating and helpful. I didn't feel rushed. Value for money.”

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Posted 6 years ago

“Delighted to deal with such an efficient and caring company.”

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Posted 7 years ago

“Very pleasant delivery men very helpful”

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Posted 7 years ago

“Delivery was on time and the men gave us a good demonstration on how to operate the Appley Sofa Bed. They also took away our old sofa bed.”

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Posted 6 years ago

“A very professional company to deal with. I felt comfortable and confident that my requirements would be met. I received communication throughout the process of ordering samples to delivery of my chair bed. I would not hesitate to recommend Willow and Hall.”

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Posted 7 years ago

“Fantastic customer service. Great product. The sofabed is very well made and sturdy. The bed itself is as good as a regular bed (we went for the memory foam option), surprisingly thick mattress for a sofabed as well. Overall we are very impressed and would wholeheartedly recommend.”

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Posted 6 years ago

“I was so pleased with my bed settee. Lovely quality and workmanship.Also comfortable.Thankyou.”

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Posted 10 years ago

“Fantastic service & beautiful bed and ottoman - delighted!!”

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Posted 7 years ago

“Excellent from beginning to end”

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Posted 6 years ago

“Lovely company to deal with and they employ their own drivers which is a real bonus as they are charming as well. Sofa bed is brilliant. Very clever design and comfortable to sleep on every night, not just occasionally.”

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Posted 7 years ago

“Excellent customer service and very helpful with a delivery issue.”

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Posted 7 years ago

“Very attentive and great communication. Highly recommend.”

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Posted 9 years ago

“Efficient, polite, timely, helpful”

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Posted 6 years ago

“Service was fantastic from start to finish. Visited the showroom and they had a great selection of fabrics to choose from. The delivery team were excellent and were really quick and efficient.”

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Posted 6 years ago

“I phoned up to discuss the fabrics and options as lots of choice and they were really informative to guide me to the right choice for me. Fabric samples arrived promptly and ordering was simple. Item delivered by 2 chirpy and lovely delivery men. All in all great.”

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Posted 6 years ago

“Friendly, fast and efficient service.”

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Posted 10 years ago

“I was contacted after my online order to check all the details were correct. Delivery was a week earlier than expected. My order was carried carefully (including taking down and replacing some pictures to make sure there was no damage) to the room of my choice and put together. All Packaging was removed. All staff I spoke to and met were polite and v helpful.”

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Posted 7 years ago

“Our new sofabed is exactly what we wanted. The colour and fabric are superb and the bed is very comfy and so easy to fold out and back again. Customer service was excellent and they even sent a fabric sample before i requested one to make sure i was ordering the right thing. Delivery was easy too and delivery men demonstrated the bed and were very friendly. Price was good too. A superb experience.”

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Posted 6 years ago

“Excellent service. Well made very comfortable sofa bed.”

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Posted 7 years ago

“Excellent service from the staff. Had a call confirming my order on line and they sent me a fabric sample so I could see what I had ordered. Sofa bed arrived and they even set up the item and took away the rubbish which I thought I was going to be left with!”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews