Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely item and great service.”

Helpful Report

Posted 6 years ago

“Friendly helpful staff who do not put you under any pressure to buy. Answered any and all questions we put to them with grace and harm. A wonderfully relaxed place to shop.”

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Posted 8 years ago

“Good communication before delivery and delivered on time and very good assembly. We would definitely recommend them and use them again.”

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Posted 7 years ago

“Good organisation, communication and delivery time. Delivery was smooth and the guys were quick and efficient.”

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Posted 9 years ago

“Very good, we could not get the sofa into the room, so we did not unwrap, all is fine however, and the guys explained the sofa bed workings.”

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Posted 10 years ago

“Helpful service throughout and friendly and efficient delivery.”

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Posted 8 years ago

“Delivery was on time. Very helpful and careful delivery staff.”

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Posted 10 years ago

“Brilliant service. Really good website, easy to use and lots of lovely fabrics to choose from. Item was delivered on time and by two very helpful and smiley delivery chaps. Can not fault.”

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Posted 6 years ago

“helpful delivery service, good they let us know in advance when they were coming and kept to it. Excellent quality sofa bed”

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Posted 6 years ago

“We visited their showroom and were impressed by the variety of styles and mattress options. The staff were very helpful. The people who delivered the sofa were competent and courteous.”

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Posted 7 years ago

“Haven't slept on the sofabed yet, but it looks lovely and feels solid. The service was great even sending a swatch first class, as I hadn't asked for one when ordering. Delivered within timescales and the delivery men were very helpful and poli”

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Posted 7 years ago

“Excellent experience - really knowledgeable and helpful staff and lovely item. Very pleased. Thank you all at Willow and Hall.”

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Posted 6 years ago

“This is an excellent company. The website gave good information, the showroom experience was excellent, with knowledgeable staff. The samples were very helpful and the ordering process clear. Installation was first class. Very helpful information to prepare for delivery and again polite, tidy and knowledgeable staff on delivery.”

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Posted 6 years ago

“They were polite, efficient and very helpful.”

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Posted 6 years ago

“Excellent Thank you”

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Posted 6 years ago

“Excellent product; excellent service. Delivery guys were very knowledgeable regarding the sofabed and its operation. Very professional - would definitely buy again.”

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Posted 7 years ago

“All the staff I dealt with were very helpful and polite. Felipe the sales assistant was exceptionally helpful.”

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Posted 6 years ago

“I like the coordinated system of the sofa bed range, and the service in the shops is excellent, taking time to build up an awareness of what product will meet the customers needs”

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Posted 7 years ago

“Everything about the service and delivery was excellent!! Highly recommended to everyone I speak to!!”

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Posted 7 years ago

“Excellent service, couch looks really good and delivered on time.”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews