Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very high quality sofa, which has pride ofnplace in my home. Very comfortable and easy to maintain. Purchase was very easy and the installation was flawless. Very happy to recommend!”

Helpful Report

Posted 6 years ago

“Willow and Hall is a first class company. Customer service is superb and the sofa bed we bought is brilliant - smart and classy and also very sturdy and comfortable. I would not hesitate to recommend this company.”

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Posted 6 years ago

“Really pleased with all experience”

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Posted 6 years ago

“Excellent service from the moment we visited the Chiswick store to choose the style and fabric to the brilliant delivery team.”

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Posted 6 years ago

“Brilliant company, nothing too much trouble, the sofa is fantastic - thank you,”

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Posted 6 years ago

“The most helpful company even when we chose the wrong size there was no problem in changing our order. Thank you”

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Posted 6 years ago

“I was delighted to discover this company. they could not have been more helpful, their service was great. I am thrilled with my purchase - it ticked all the boxes - extremely comfortable and easy to assemble. The quality of my sofa bed is superb. Definitely worth 5 stars.”

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Posted 6 years ago

“Very good quality sofa bed, easy to order and excellent customer service. Delivery drivers were extremely helpful showing how the product worked and took all packaging away. Would use again”

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Posted 6 years ago

“Furniture tastefully displayed in lovely showroom. Helpful and friendly staff. Plenty of time to consider and chose.”

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Posted 6 years ago

“We were delighted with the help and information we were given when we visited your showroom earlier this year. The sofa bed arrived exactly when promised, and was put together by the two young men who brought it. We still havenít used it as a bed but we are sure it will be as promised”

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Posted 6 years ago

“I found the lady in the showroom in Chiswick (Ros) enormously helpful - nothing was too much trouble for her and she spent a long time with me choosing the right sofa, mattress , fabric and even colour ! The delivery service was excellent and flexible given that they had to work around my 90 year old father's hours which changed a couple of times - plus delivery to the top of a very tall narrow London house. Again, everyone concerned was charming and seemed keen to be as helpful as possible. I'm afraid that the bed itself hasn't been used yet but the sofa is certainly very comfortable and we are extremely happy to recommend Willow and Hall ... we made the right choice !”

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Posted 6 years ago

“Easy to order. Great delivery and putting together. Great product.”

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Posted 6 years ago

“Good range of sofa bed's and helpful staff. The sofa bed that I bought was delivered on time and assembled in mo time with little disruption . The bed has been used a number of times and all that have used it have commented on how comfortable it was.”

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Posted 6 years ago

“I am delighted with the sofa bed. It is in my study giving me a very comfortable place to take calls and it is available for guests. The design is modern and the fabric is very easy to keep looking good. Excellent value for money”

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Posted 6 years ago

“Excellent furniture and first class service.”

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Posted 6 years ago

“Very satisfied from start to finish, very happy with the bed settee. Would recommend and use this company again, no problem.”

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Posted 6 years ago

“Exactly what I had hoped for and the service from the supplier was punctual and the delivery arrangements were excellent.”

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Posted 6 years ago

“Wanted a deep mattress sofa bed. Showroom had a great selection. Very good quality memory foam mattress. Lovely material and well made. Everyone says how comfortable it is. Would definitely recommend this company.”

Helpful Report

Posted 6 years ago

“We spent much of a Sunday last year looking at, sitting on and laying on, sofa beds, and agonizing over fabrics before deciding on the model. We needed delivery of the sofa bed before Christmas, and the company managed to get it to us around 23rd December. All the staff in the showroom, on the phone, and delivering and assembling the bed, were excellent, and we are very pleased with the outcome.”

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Posted 6 years ago

“Excellent product and great people to deal with, particularly delivery guys.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews