Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was great. The sofa arrived within 5 weeks from when I ordered.”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Excellent service from start to finish!”

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Posted 6 years ago

“Excellent service very good workmanship and value for money.”

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Posted 6 years ago

“The staff I dealt with very all very friendly and the two men who delivered the sofa bed were very helpful and polite.”

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Posted 6 years ago

“Excellent communication and top quality service from order to delivery.”

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Posted 6 years ago

“I would recommend ... Amazing sofa.”

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Posted 6 years ago

“Excellent sofa bed, good communication during build and deliver, delivery staff were great”

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Posted 6 years ago

“I will when i get it not due to be delivered for two weeks”

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Posted 6 years ago

“Great delivery and assembly service.”

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Posted 6 years ago

“Service was fantastic from start to finish. Visited the showroom and they had a great selection of fabrics to choose from. The delivery team were excellent and were really quick and efficient.”

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Posted 6 years ago

“very helpful on the telephone, explained everything to me, quick to supply samples, web site gave me the confidence to buy on line without viewing, knowing the service was good. Delivered on time.”

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Posted 6 years ago

“Excellent customer service from shownroom, on the phone, and delivery drivers.”

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Posted 6 years ago

“This is the first time we have ordered from Willow Hall , cannot fault the Sofa Bed ,the after sales staff kept us informed of any updates delivery times etc Highly satisfied”

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Posted 6 years ago

“Very nice people in showroom, on phone and very nice delivery men. Yes I would recommend them.”

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Posted 6 years ago

“Really nice sofa bed, very helpful information from the ladies on the telephone line about materials, as i have cats. Delivery men on time and polite.”

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Posted 6 years ago

“We found the showrooms excellent everything well displayed and documented. The staff were equally excellent in the way that they helped us. They answered our questions and made helpful suggestions. The postcard photos were an inspiration and made the task of choosing much easier. Now that we have the sofas delivered we are sure that we made the right choice not just the design but Wllow and Hall”

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Posted 6 years ago

“from start to finish - the process was easy and smooth- would definitely recommend them if u looking to buy a new sofa. delivery was only 5 weeks from ordering and staff always helpful and pleasant”

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Posted 6 years ago

“Brilliant service from start to finish. I ordered 2 Cosy Packs to ensure I chose the right material and colour, these came promptly. When I ordered the bed, I realised I?d be away when it was due for delivery, the team couldn?t have been more attentive or helpful to get it to me on my requested day. The delivery guys rang me before they arrived and where in and out in 10 mins. The bed is beautiful!”

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Posted 6 years ago

“They were helpful with advice as my house has some narrow access points,. The delivery was prompt and I was given a time slot. The delivery men were very efficient and competent, explaining everything and assembling the sofa bed very swiftly. The sofa is good quality and looked as I expected.”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews