Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent from beginning to end”

Helpful Report

Posted 6 years ago

“Friendly, quick and professional.”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Excellent ordering service - easy online which was followed up by a phone call double checking the detail. I had not previously asked for a sample but one was sent out then. Timescales were explained. They rang earlier than the timescale to deliver but we had to delay for a week. Delivery service was excellent with furniture delivered to an upstairs room. A full demonstration was given on how to operate the sofa bed. The sofa bed is comfortable for occasional sitting on and works well as a bed. The only slight criticism was that the sofa bed had a strange 'chemical' smell when it arrived which took a few days to dissipate. Other than that an excellent service.”

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Posted 7 years ago

“Absolutely love my sofa bed, couldn?t decide between all the fabrics in offer but Willow and Hall allowed me to use a fabric I found from another company! Looks amazing...”

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Posted 6 years ago

“Very thorough by checking the order over the phone after it had been placed online (although two follow up phone calls to go through this was a bit much- lack of comms in the office clearly!). Delivery was really helpful in terms of fitting it in and finding a window that worked for us. Delivery guys were really helpful and nice.”

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Posted 7 years ago

“An amazing wonderful service from the order process to delivery. The delivery drivers had excellent customer service and were very polite and courteous. Thank you Willow and Hall.”

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Posted 7 years ago

“Friendly and knowledgeable telephone order-taker. Quicker than promised completion and delivery. Excellent delivery team.”

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Posted 7 years ago

“Pleased with the service, delivery men were great.”

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Posted 10 years ago

“A personalised, friendly and very efficient service without any fuss. Thoughtful customer service along with a beautiful sofa all done and delivered exactly as promised. Many thanks.”

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Posted 6 years ago

“Kept in touch throughout the process.”

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Posted 6 years ago

“Very helpful on the phone. They even sent out 9 of the same fabric swatches so we could see a large area and get the colour right.”

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Posted 8 years ago

“great service”

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Posted 8 years ago

“staff very helpful and knew so much about company and sofa bed that we purchased,gave us advice on fabric and cushions.and delivered on time . Very pleased the bed settee we ordered”

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Posted 6 years ago

“Excellent quality service as promised”

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Posted 7 years ago

“Good communication. Good delivery and on time.”

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Posted 10 years ago

“Really nice sofa bed, very helpful information from the ladies on the telephone line about materials, as i have cats. Delivery men on time and polite.”

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Posted 6 years ago

“I bought a sofabed to replace an old one which i bought from another shop, but very similar but i must say Willow and Hall's has a superior quality, The product is excellent as is the customer service and delivery! All worked out very well indeed and I am very happy with our new sofa-bed!”

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Posted 7 years ago

“Great sofabed and excellent customer service so thanks guys. Customer Service kept me informed about delivery and all went very well. And thanks to the delivery guys who were friendly and efficient.”

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Posted 6 years ago

“Brilliant faultless service.”

Helpful Report

Posted 10 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews