Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent from beginning to end”

Helpful Report

Posted 6 years ago

“Great product, helpful staff in showroom and smooth delivery. The only thing that went wrong was W&H messed up the firtst delivery date, but they rebooked for the following day so it was not a big problem.”

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Posted 6 years ago

“Very good customer service and really pleased with our sofa bed.”

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Posted 6 years ago

“Everything worked as it should do, but rarely does these days. The staff in the shop in Chiswick were really helpful and knowledgeable. The ordering online was very straightforward. The delivery came as promised after 4-5 weeks. The sofas are great. I?m so glad I bought from you. Thank you.”

Helpful Report

Posted 6 years ago

“Phenomenal service. Easy to order & we?ve been able to postpone production of our items to coincide with a house move that?s taken longer than anticipated. It?s always easy to get hold of someone at the company & they are always a delight to speak with. Professional & considerate.”

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Posted 6 years ago

“Fantastic customer service.”

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Posted 6 years ago

“Very good, helpful and knowledgeable staff. Delivered in four weeks. Delivery staff were very good as well.”

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Posted 6 years ago

“The whole experience of buying has been excellent from visiting their marvellous showroom to being advised exactly when the furniture was being delivered. The joy of having such a good allocated time slot rather than the usual 'anytime between.....' splendid. The sofa bed is lovely and has been admired by everyone!”

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Posted 6 years ago

“Excellent service, prompt delivery.”

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Posted 6 years ago

“The beautiful sofabed arrived quickly and expertly installed. As a spare bed in a relatively small room , it is ideal for guests and also doubles as a comfortable sofa. It was purchased online after initially receiving swatches. Customer service was excellent and we were especially delighted with the price and free delivery”

Helpful Report

Posted 6 years ago

“Interesting showroom, knowledgeable and helpful sales person, it arrived when you said it would and the delivery men were also helpful and on time.”

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Posted 6 years ago

“When visiting in store staff were really knowledgeable and friendly. Ordering over the phone was easy and quick and due to a free slot my sofa even arrived earlier than estimated. All in all a super positive experiende, I have been recommending them to friends”

Helpful Report

Posted 6 years ago

“Brilliant service, friendly professional delivery men. Did everything we could have wanted. Great product. Would definitely recommend the all round experience”

Helpful Report

Posted 6 years ago

“they were prompt with the delivery and the whole process from ordering to supplying and assembly was top class”

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Posted 6 years ago

“Very efficient and helpful”

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Posted 6 years ago

“Helpful service and reassuring advice was given when ordering and checking likely accessibility of our staircase for a sofa bed. Ordering was straightforward and, although it took a little longer than expected for our sofa bed to be made and delivered, it was well worth th wait. The friendly delivery team were dead on time on delivery day and worked quickly to put the sofa bed together, removing all packaging.”

Helpful Report

Posted 6 years ago

“Would certainly consider buying from them again.”

Helpful Report

Posted 6 years ago

“Good customer service, prompt delivery”

Helpful Report

Posted 6 years ago

“We were looking for a sofa bed that didn't look like a sofa bed! Success! The Hamptworth sofa is very handsome! We ordered online, but W&H still rang to check the order was ok. It was delivered faster than their estimated time and the delivery team were incredibly helpful.”

Helpful Report

Posted 6 years ago

“We found Willow and Hall refreshingly friendly, helpful and efficient and would be happy to recommend them to our friends and relations”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews