Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems with any aspect of the purchase.”

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Posted 6 years ago

“Friendly competent staff who kept me updated on the progress of my order”

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Posted 6 years ago

“Excellent all round experience from placing the order online to having the sofa bed delivered and set up. Looks fantastic and is extremely comfortable. Many thanks.”

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Posted 6 years ago

“on time, as ordered and as described.”

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Posted 6 years ago

“Great service, very responsive and friendly.”

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Posted 6 years ago

“Ordering was easy. Kept updating me on when it would be available. Sent a sample of the material when I forgot to ask for one. Drivers were great. Phoned me to update me on delivery time and hit it exactly. Very cheerful guys. Showed me what to do and left, taking all the packaging with them. I have used as a bed and it is very comfortable. I would and have recommended them to all and sundry”

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Posted 6 years ago

“The website was clear and easy to use.The choice of styles, colours and fabrics was excellent. Order and delivery times were clear and straightforward . The settee itself was beautifully made, easy to use and very comfortable . It was delivered promptly by a friendly and efficient team”

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Posted 6 years ago

“Very friendly, helpful and efficient customer service and delivery staff.”

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Posted 6 years ago

“Everything was very professionally handled”

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Posted 6 years ago

“Excellent service. Professional, courteous staff. Ordered several swatches of fabric plus details of the Sofa Beds I was interested in - all arrived the next day. Placed my order online, then received a courtesy telephone call to review the order and talk through time scales for delivery. Very impressed.”

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Posted 6 years ago

“The complete experience was as set out in the helpful booklet that we had at the beginning. Timing, quality, were all as anticipated. In addition, we had no unwelcome calls from your sales department as we were making our decision to buy. ( Other companies often do that.) In particular the delivery was exceptionally well done by two very pleasant and helpful delivery men.”

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Posted 6 years ago

“They arrived when they said they would. They carried out the delivery and installation quickly and efficiently and with complete courtesy. The explanation of the workings of the sofa bed was clear.”

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Posted 6 years ago

“They were polite, efficient and very helpful.”

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Posted 6 years ago

“Really easy ordering process, nice follow up phone call to confirm order. Item made and delivered within 5 weeks. Delivery men were a delight despite having to haul sofa upstairs (it took 3 tries!) without any complains or groans.”

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Posted 6 years ago

“Amazing showroom, amazing customer services, amazing delivery team, amazing product! I love my beautiful sofa bed. Thank you very much Willow & Hall.”

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Posted 6 years ago

“From start to finish, sales person very good and professional, delivery men were excellent, and great product, very satisfied ?”

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Posted 6 years ago

“This was our third purchase from Willow and Hall. So clearly we're very pleased! Thank you Ben and Mike for your cheerful and professional delivery.”

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Posted 6 years ago

“They were very helpful in choosing the right material the sofa arrive when estimated and the delivery guys were very polite and helpful”

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Posted 6 years ago

“Delivered when asked for and delivery men on time and showed me how the sofa bed worked. Excellent service”

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Posted 6 years ago

“I am delighted with my purchase from Willow and Hall . It is the most comfortable sofa- bed and looks really smart as a sofa. The service from Willow and Hall was great - they could not have been more helpful. They definitely deserve 5 stars.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews