Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service 10 out of 10”

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Posted 7 years ago

“Excellent, delivered on time.”

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Posted 9 years ago

“The product is excellent, the ordering service most efficient and the delivery team were really helpful - and on time.”

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Posted 8 years ago

“Delivery to a small dormer bedroom was accomplished with great skill and care.”

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Posted 8 years ago

“From the first contact with the order to delivery the service could not be bettered friendly, professional and helpful.”

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Posted 7 years ago

“Excellent service from start to finish. Excellent quality sofa bed.”

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Posted 7 years ago

“Please see my comments for the Appledoe love seat sofa-bed.”

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Posted 7 years ago

“Great customer service throughout the shopping experience.”

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Posted 8 years ago

“Customer service team so helpful, sent out loads of swatches when I wasn't sure of colour, delivery team really lovely too. I was very impressed!”

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Posted 8 years ago

“Great showroom and staff, very informed and helpful. Good delivery in the quoted time-frame, delivery men pleasant and informed us as to the method of operating the sofa-bed. Very pleased with the product. Overall an excellent experience.”

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Posted 7 years ago

“Great product, very comfortable sofa bed, service was very smooth, sofa delivered earlier than estimated date. Highly recommend it!”

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Posted 7 years ago

“Very helpful staff, we asked to slightly alter order a few days after ordering, and it was no problem to them. One critisism of the delivery company was that we were only given 36hrs warning of delivery, this was offset greatly by the courtesy and help given by the delivery team. All our questions were answered and we were shown all aspects of the bed settee.”

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Posted 11 years ago

“Excellent service from ordering to delivery.”

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Posted 6 years ago

“All very efficient and professional.”

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Posted 9 years ago

“good value for money, and well made!”

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Posted 7 years ago

“The customer service and delivery team at Willow & Hall have been outstanding! We sent back the first sofa we ordered and replaced it with one in a different fabric and the whole process was really smooth and easy. CS and delivery staff have been extremely helpful and very friendly. Well done!”

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Posted 8 years ago

“Lovely people - patient and informed. This was my second visit”

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Posted 7 years ago

“Yes excellent service and headboard is beautiful”

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Posted 7 years ago

“Very prompt and professional, no-fuss service.”

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Posted 10 years ago

“Excellent service. Answered all our questions, sometimes even before we knew we had them.”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews