Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot fault them at all. The whole process was an absolute breeze, from ordering, to confirmation, and finally concise communication regarding the delivery. The driver called to confirm when they would be here on the morning as well. They brought the sofa to the room, and assembled the bed into the frame, and took away all the packaging. Extremely efficient and friendly service, I will not hesitate to use them again in future.”

Helpful Report

Posted 7 years ago

“Great friendly contact after purchasing, before delivery and after. Delivery time as promised. Quality product.”

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Posted 6 years ago

“Wonderful”

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Posted 8 years ago

“very smooth good service.”

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Posted 6 years ago

“Exceptional service - throughout the process. Particularly impressed by the delivery itself. Sofa is lovely!”

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Posted 7 years ago

“Great sofa bed and smooth delivery”

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Posted 6 years ago

“Willow and Hall were a pleasure to deal with. A visit to the showroom enabled us to try the various styles and options with ease and without pressure. The order process was simple and the delivery was earlier than forecast. The delivery team arrived on schedule and quickly completed their work and even took the packing away.”

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Posted 8 years ago

“A comment on your service”

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Posted 8 years ago

“Absolute fabulous courteous staff amazed at the quality of the matress totally delighted with my purchase”

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Posted 7 years ago

“Very good indeed. They contacted me after I ordered, completely unbidden, and sent me a swatch and a cosy pack. I have rarely seen such great attention these days.”

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Posted 8 years ago

“Lovely showroom. Perfect for the choice of sofa we wanted. Great quality fabrics and cushion fill choices. Nice coffee too”

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Posted 7 years ago

“The service was perfect from start to finish and I would not hesitate to recommend Willow and Hall very highly.”

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Posted 8 years ago

“Very helpful and good service”

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Posted 7 years ago

“Once we found the perfect sofa bed the website made it easy to pick a colour-fabric. Once ordered I received a fabric sample & a tea bag in a nice little box, checking I was happy with my fabric choice. I then received regular friendly calls letting me know when my order was expected. Even on delivery day the guys were Fantastic. Demonstrating how it worked & taking away all the packaging. 1st class service. I would highly recommend Willow & Hall if you want quality workmanship & a personal service. The Appleby Sofabed is brilliant, compact and the best sofa bed you'll ever sleep on. Comfy & supporting. No springs to dig into you. Thank you for a brilliant experience. Merry Christmas x”

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Posted 7 years ago

“First class customer service and product.”

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Posted 7 years ago

“I ordered a Lover sofa last year and have been toying with whether to order the armchair as well, but we have and I?m so pleased. It?s just as good quality as the sofa and the fabric colour match was excellent. I ordered by phone because I was worried about the fabric and they had another sample sent to me so I could check it before placing the order. Very pleased!”

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Posted 6 years ago

“From the initial enquiry then on to purchase and delivery it was made easy by polite efficient assistance with excellent attention to detail”

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Posted 6 years ago

“Prompt communication, nice website”

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Posted 9 years ago

“W & H were very helpful, listened to what I wanted, the space I had and were able to advise accordingly”

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Posted 10 years ago

“Sales Staff very efficient and obliging, delivery crew very helpful and efficient. We have used the bed settee for two weeks and find it comfortable and as expected from what we saw in your showroom in Chiswick.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews