Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and helpful delivery men”

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Posted 9 years ago

“Good customer service”

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Posted 9 years ago

“The service was brilliant and the customer service people were helpful and friendly and made it very clear what the process would be. I can't fault the whole experience and love that the products are made in the UK. I would recommend them to anyone. The delivery guys were great too, funny and helpful.”

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Posted 9 years ago

“Arnold's delivery men were brilliant, friendly, amusing and helpful”

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Posted 9 years ago

“Very good indeed. They contacted me after I ordered, completely unbidden, and sent me a swatch and a cosy pack. I have rarely seen such great attention these days.”

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Posted 9 years ago

“Helpful and kept informed. Would recommend.”

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Posted 9 years ago

“Top drawer service , lots of information , friendly and courteous - a customer couldn't ask for better .”

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Posted 9 years ago

“Very good communication throughout the buying and delivery process.”

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Posted 9 years ago

“Excellent service and excellent communication. Thank you”

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Posted 9 years ago

“Excellent service - very pleasant young men who delivered the sofa bed. All arrived on time. Also very pleasant young lady on the telephone”

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Posted 9 years ago

“From placing the order to delivery, I received excellent service.”

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Posted 9 years ago

“Good communications throughout, provided reassurance as have never purchased a sofa online in my life.”

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Posted 9 years ago

“Good”

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Posted 9 years ago

“Great customer service before, during and after purchase and at point of delivery.”

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Posted 9 years ago

“Fast efficient service. Pleasant helpful lady on the phone.”

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Posted 9 years ago

“No issue to report”

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Posted 9 years ago

“Ordered on-line then received a phone call to check I had ordered correctly. Brilliant service!”

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Posted 9 years ago

“Friendly and helpful staff and good delivery service - particularly as delivery was to a holiday property in Yorkshire and my home address is in London.”

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Posted 9 years ago

“Very attentive and great communication. Highly recommend.”

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Posted 9 years ago

“The order was placed online and I was contacted the very next day to confirm the order and the lady took details of which days would be convenient. As discussed I got a phone call when the sofa bed was ready and fixed the day for delivery The sofa was delivered on time.”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews