Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, but I wasnít asked if I needed it. I had already been to a showroom and taken a sample.”

Helpful Report

Posted 5 years ago

“Excellent service and product, from my initial contact with the company to actual deliver all personnel where extremely professional- would definitely recommend”

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Posted 5 years ago

“Service was good, but getting to speak to somebody to ask a question or respond to confirm delivery (as requested) impossible.”

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Posted 5 years ago

“Jury is still out at present. Sofabed sems to be well made and mattress is very good Seat cushions appear to slope forwards and lighter people feel as though they are slipping forwards. Spoke to W&H and they said this is normal and will settle over time.”

Helpful Report

Posted 5 years ago

“When telephoning the wait was too long for the response., that is the pickup of the call. This happened more than once. The delivery of the samples requested was very prompt which was excellent. I liked that you could order many samples to help with the decision.”

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Posted 5 years ago

“Lovely staff and beautiful velvet samples sent quickly ... but unfortunately the description of the fabric (stain resistant cotton velvet) does not match the composition (100% polyester).”

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Posted 5 years ago

“When I made an order they rang to check I had seem fabric samples before making my choice, they rang when delivery was going t be delayed. The men who brought the sofa were super - they arrived early in the morning and sat outside until they could see we were up. Explained the working of the sofa bed well.”

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Posted 5 years ago

“I bought a sofa from willow and hall about 2 years ago so decided to treat myself to a footstool to go with it as always fancied one. I knew which fabric I wanted so just did it all online. Had my delivery day confirmed and time so took the morning off work to wait for it. Unfortunately the drivers got stuck in traffic and ended up being about an hour late which I found out when they arrived. They were perfectly nice and apologetic and i know traffic jams happen but my 4 stars is just because it would have been good if theyíd been able to give me a call. The footstool is gorgeous so apart from that all was good.”

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Posted 5 years ago

“Happy with my sofa bed but donít think I can give 5* until someone sleeps on it and gives thumbs up but mattress quality and thickness seems good, and comfy to sit on.”

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Posted 5 years ago

“I placed an order with Willow & Hall online, the website was extremely easy to use and navigate. I then received a phone call from the customer services team who were very friendly & helpful and in fact found a typo in my address so luckily they called to check my details. I've now received my lovely sofa bed and couldn't be happier, i am so pleased with it and can't wait to have my guests stay. The only slight downfall was with the delivery service, they were running late so I ended up having to stay at home an extra 2 hours, so this is why I have awarded 4 stars.”

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Posted 5 years ago

“Lovely sofa bed and well made. Seat cushions are very firm but I am hoping they will soften.”

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Posted 5 years ago

“Good communication and timely”

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Posted 5 years ago

“Always helpful keep you updated”

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Posted 5 years ago

“Personal and efficient apart from delivery. Only reason its is not 5* is that the communication to the delivery team was not good and it meant they tried to delivery even though we had warned them in advance we could not accept the delivery at that time.”

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Posted 5 years ago

“Very easy to order the sofa via their web site. I received a phone call to confirm the order and to explain the delivery procedure. Delivery notification was good and the sofa was unwrapped and installed by the delivery crew. The operation of the sofa bed mechanism was explained and demonstrated. Whilst the sofa looks good, it is very firm and not as comfortable as I had expected.”

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Posted 5 years ago

“Prompt & problem free, clear info given and nice delivery staff. Pleased with my chair too!”

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Posted 5 years ago

“The sofa was delivered as promised and the guys showed me how to set it up and put it away. It is beautifully made and my guests have slept really well on it. It also looks great! I had a few problems with the service though. I bought a sofa bed that was in the sale, but had a call to say that it had been broken when loading the van. I was then offered another and given a choice of colours to choose from. When I got home from work and checked on the website, I found that I was being offered a sofa of inferior quality to the one that I had bought. I rang the saleswoman in London the next day and she said that, as the sofa had been in the sale, it was okay to offer me a cheaper version as a replacement. I did not want a sofa that was 100% polyester. After some discussion, she spoke with her manager and got back to me to say that they would honour the deal and I could have the same kind of sofa that I had ordered. So I was happy with the outcome, but was surprised that I had to argue in order to get a like-for-like replacement.”

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Posted 5 years ago

“Good customer service. Punctual. Courteous. Delivered within window and explained how to use sofa bed and pointers given spring mattress.”

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Posted 5 years ago

“Iíve had my sofabed for one year and have used it about three times. It is very comfortable both as a bed and a sofa. It was delivered on time and I was shown how to open it out as a bed and fold it up after use. However even though I was shown and I follow the written instructions I have found it very difficult to close the bed, especially on my own. The last time I used it and had difficulty I have phoned the help desk and was told that an explanatory video would be emailed to me. I did not receive the video and in the end after a struggle managed to close the bed. For this reason I have given a 4 star rating”

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Posted 5 years ago

“We ordered one of the sofa bed's through Willow and Hall due to the excellent design and appearance that didn't let it look or feel like a sofa bed. The service was first rate and they couldn't have been more helpful to ensure they got it into the house even though it meant a trip through the neighbour's garden to come through the rear of the property.”

Helpful Report

Posted 5 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews