XLN Reviews

Name: XLN
Rating: 2.70

2.7 Rating 268 Reviews

43 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.7

Based on 268 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Technical department, had issues with connection, sorted now”

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Posted 6 years ago

“My problems was the internet dropping out and going very slow when it did work. Too slow to do anything. I am very pleased with Jay who sorted my problem out straight away.”

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Posted 6 years ago

“Jay has been incredibly helpful and took time to put in place a proper solution for us. Thank you!”

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Posted 6 years ago

“Jay helped me with the broadband and telephone :)”

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Posted 6 years ago

“Jay handed my problem brilliantly. After months of having problems. Thanks Lottie loves”

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Posted 6 years ago

“he was very easy to work with and helpful”

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Posted 6 years ago

“JAY FROM TECHNICAL WAS EXCELLENT EXPLAINED AND RESOLVED THE ISSUE CLEARLY”

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Posted 6 years ago

“Excellent customer service, unlike another leading telephone company. Always a prompt reply and helpful staff who do their best to sort out problems.”

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Posted 6 years ago

“Router delivered to wrong address but was able to get another sent out very quickly. Live chat stopped working briefly while trying to sort the issue which was a minor annoyance. Pretty pushy sales tactics leading up to choosing my business package too. All in all about what I expected, no huge complaints so far. Only gets 4 stars due to pushy sales team and missing router. After sales and initial representative very pleasant.”

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Posted 3 years ago

“Problem that I got wrong bill so one star less. But I contact with Keziah from support on whatsup and he solve my problem very fast Thank you”

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Posted 4 years ago

“BROADBAND WAS VERY SLOW BUT AFTER CONSULT TO MR JAY AND BROADBAND TEAM ITS WORKING FINE THANKS FOR YOUR SUPPORT”

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Posted 6 years ago

“good service”

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Posted 6 years ago

“spoke to tecnacall depaertment”

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Posted 6 years ago

“Spoke with Jay @ Broadband tech support and he was very helpful. Issue resolved!”

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Posted 6 years ago

“Guy called Dominic was extremely helpful in sorting out a technical fault. Rest of company and sales techniques have been extremely poor.”

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Posted 6 years ago

“Good customer support team, especially David - he's been really helpful Don't really want to comment on the broadband at the minute though as that's been less than ideal for us”

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Posted 6 years ago

“Average service, speed of the line could be improved, BUT watch out for their HIDDEN charges...”

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Posted 2 years ago

“customer service is good but be very careful xln have a lot of hidden charges.”

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Posted 3 years ago

“I had xln small business broadband for several years with a very bad reception. After many years of complaints I was finally advised to change it for fiberobtics for better reception. They made three appointments to fix the line which non of them was honored. Finally I decided to terminate my services so I could move on to another service provider. It was all agreed and the case was closed, also I was expecting refund for 4 months of being charged without having the services which I did not get a penny, Today I had email and text saying your broadband going live soon. I never asked them to give me another service. I had to call the customer service and they had no clue what’s happening. I had the mist stressful experience since January 2024 and I have a feeling it’s still going to haunt me. You need to be ashamed of yourself to provide such a poor service to a business who is relying to internet for survival. Shame on you all.”

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Posted 1 day ago

“Xln is absolutely the worst company I've dealt with in 25yrs of business. No communication other than sales calls about other products we have said we don't want over and over again. We have been trying to cancel for 3 months and no one responds or acknowledges my cancellation. DO NOT USE THIS COMPANY, EVER!!!”

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Posted 2 days ago

XLN is rated 2.7 based on 268 reviews