XLN Reviews

Name: XLN
Rating: 2.13

2.1 Rating 415 Reviews

28 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.1

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stephen pun sweet talking scammer...uses academy to make dummies BTW I was a trainer once with them”

Helpful Report

Posted 4 years ago

“The most useless service provider I’ve ever come across. I’d wish I hadn’t change from the my old provider. I’d only did as I felt sorry for the rep. Anyway I joined them last year and to begin with it just wouldn’t pick up the signal so I had to move the router right next to the phone socket for it to work(never seen that one before) anyhow it was ok till I got my bill and noticed an extra £4.50 charge for insurance. I cancelled it as they never discussed it with me and from then on more and more problems happened. I’ve spoken to them God knows how many times but they just can’t sort it out. It loses signal for a few days and then it’s ok for a few days. I’ve just had enough, they keep asking me to open the main socket test this test that and nothing. They now want me to accept to pay £175 plus vat so the BT engineer to come to my shop to check the inside line, but the phone line is fine no problems with calls. I am paying over£60 every month for a service which I don’t get and losing orders as it’s not connecting properly. MY RECOMMENDATION IS GO SOMEWHERE ELSE AND DON’T EVEN CONSIDER XLN.”

Helpful Report

Posted 4 years ago

“scam company, been using them for the last 3 years, was trying to look for a new supplier, and they promise me to renew my contact with price that's lower than anyone else, and next month, nothing happened. called again, promised me will get that sorted out as well as refund the difference i paid last month, and again nothing happened. they just want to keep on dragging you for as many month as they can and before you realise, you have lost hundreds already. disgraceful”

Helpful Report

Posted 4 years ago

“They gave different prices when we took the contract of 2 years, with the contract they started charging double the price. My contract ended 30.03.20. They have tried to say I have to pay for leaving which has not worked for Thomas they are fully aware I am no longer on a contract They have asked for cancellation of 30 days in written via email.”

Helpful Report

Posted 4 years ago

“Please don't go sign up with this company. Customer service is a joke Confirm contract cost on the telephone and they change this when its come through the post with additional add on charges which they denies”

Helpful Report

Posted 4 years ago

“wrong prices , wrong costumers servis ....all have chiper”

Helpful Report

Posted 4 years ago

“Avoid avoid avoid . Even after you join them they constantly hit you with marketing calls . 3 years since I left them they still call me and disturb me every week . Do not give them your details or else they will drive you mad . I block their numbers they call me from different ones”

Helpful Report

Posted 4 years ago

“The worse customer service Disappointing”

Helpful Report

Posted 4 years ago

“THEY SHOULD BE CLOSED DOWN - THEY GO AGAINST THE GDPR REGULATIONS ON A DAILY BASIS”

Helpful Report

Posted 4 years ago

“Shocking service , company sends old hat card machines out that do not work and still take your money off you , asked for a callback nothing only problem after problem buffers regret signing up to this 10 months in I can still not take card payments I going disgraceful wat to treat small businesses”

Helpful Report

Posted 5 years ago

“Avoid at all costs This business is untrustworthy unhelpful and take money off buisness and do not provide the service but still expect payments a Joke ! And they don’t bother to get back to you either my machine has been unable to take payments for months and they don’t care”

Helpful Report

Posted 5 years ago

“Avoid at all cost .. this has to be the worst and most threatening customer care I've had in my 23 years of running business, after I've close an account with them I'd had for over 10 years for severely over priced and awful service.. the amount of "warnings" about if "I would be fined if I was still under contract" ( I was not) not to mention up selling of it's other products despite being told on many occasions I did not want to be contacted about them. Truly terrible”

Helpful Report

Posted 5 years ago

“Terrible customer service. Now into 4 weeks without broadband after a fault. Fobbed off every time we chase it up. One of their customer service people was absolutely disgusting in his rude, incompetent manner. Will be moving all 4 of our lines plus broadband services and wouldn’t recommend to anyone”

Helpful Report

Posted 5 years ago

“Sadly this Company has a very good sales talk at the start, followed by price hikes and extra charges. I wish I had seen the reviews before I tied our Company into a two year contract on what initially looked like a great deal. Considering paying the excessive get out charge just to get rid of them.”

Helpful Report

Posted 5 years ago

“Appalling wait to have my broadband speed fixed . Inconsistent information from all the call Centre staff .”

Helpful Report

Posted 5 years ago

“AVOID THIS SCAMMER. The company should not get even 1 star. AVOID THEM. They told you one price when you sign the contract but the invoice comeS double price. The customer service is so rude and not helping at all by blaming customer for not taking Responsibility for it. When you have a problem with the land line, you need to call them thousands times And ask you to do on your own plugging before they will send the engineer down. AVOID THEM”

Helpful Report

Posted 5 years ago

“The company should not get even 1 star. AVOID THEM. They told you one price when you sign the contract but the invoice comeS double price. The customer service is so rude and not helping at all by blaming customer for not taking Responsibility for it. When you have a problem with the land line, you need to call them thousands times And ask you to do on your own plugging before they will send the engineer down. AVOID THEM”

Helpful Report

Posted 5 years ago

“Terrible service, overpriced and always trying to add on to the bill. Had to deal with the ombudsman it got so bad. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Awful service. Since starting our contract with this company we have had a recurring issue with internet uptime during work hours. We have contacted them possibly hundreds of times regarding it, and they have done nothing but ask us the to send them pictures of the router and how it is set up. We have had one engineer visit which did not improve the situation at all. We are seriously considering cancelling the direct debt and moving to a new provider because there is no progress being made and it seems like they are making no attempt to fix or identify the issue.”

Helpful Report

Posted 5 years ago

“In this economic climate, I asked you to reduce my payments. My XLN broadband is of no use to me , in a closed down gym. I spoke to 4 of your representatives and none prepared to offer a reduced or suspended payment plan. Shame on you”

Helpful Report

Posted 5 years ago

XLN is rated 2.1 based on 415 reviews