XLN Reviews

Name: XLN
Rating: 2.13

2.1 Rating 415 Reviews

28 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.1

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KEEP AWAY FROM THIS COMPANY. WHEN YOU TRY TO MOVE AWAY FROM THEM, A SALES PERSON RING YOU AND OFFER YOU MUCH BETTER PAKAGE BUT WHEN YOU RECEIVE YOU CONTRACT IT IS COMPLETELY DIFFERENT WITH TOO MANY ADDITIONAL COST. WHEN YOU RING TO DISCUSS NO ONE WILL ANSWER THE CALL. NO CUSTOMER SUPPORT, NO HELP. ONLY MONEY MONEY. THIS COMPANY SHOULD BE SHUT DOWN.”

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Posted 1 year ago

“Terrible company, scammers”

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Posted 1 year ago

“We have been trying to leave XLN since September but appear to have a line with them and our new provider, paying for 2 services. We are on hold for anywhere between 45 mins to over an hour before we get to speak to someone and when we do they state they are not able to help. Avoid this company!”

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Posted 1 year ago

“cannot get through to faults. waited over an hour on many occasions on the phone with no answer. Live chat missing from their web site, fault logs reported through their very own system are never aknowleged or actioned. i cancelled the dd and sent email to their address onsite which after 3 auto attempts could not be delivered with message ( service at xlntelecom.com host xlntelecom.com [83.231.163.3] No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you. ). i have now been forced to move to another supplier and xln still insist on sending me bills even though i mailed them and sent messages through their faults system telling them to cancell my account with immediate effect. DO NOT GO WITH THIS COMPANY IF YOU NEED A RELIABLE SERVICE AND GOOD CUSTOMER SERVICE !!!! i would also like to add if you voice your honest true opinion on the social media and they dont like it they ban you and delete all the comments. i have noticed lots of comments have vanished from their FB Feed including all of mine. so it seems someone does actually read the comment but cannot be bothered to handle them in a proper manner just delete us and carry on ripping people off. Date of experience: 01 October 2023”

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Posted 1 year ago

“Worst possible provider Started charging me additional 6 pounds plus for insurance on top of my bill saying its incase I have a breakdown on my buisness landlines and broadband , scammrs they are avoid this company”

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Posted 1 year ago

“XLN is unprofessional communication centre now due to their silly mistake they gone give new name as DAISY Communication and make more scam with innocent people. TIME TO CANCEL THE Direct debit and make a formal complaint to the telecom Ombudsman. Keeping cheap labour giving them ZERO training about customer service and about their own product. I have made numerous phone calls to XLN in last 3 months, I have spoken to numerous people in XLN included T2 Escalation team (Olivia), Hajra Account Management team, who are stating new story every time and never come out with solution. Firstly, they decided to live my internet (fibre) and landline (Cloud Voice) without communicate with OPENREACH as they haven’t completed work at my office. To cover their fault sent me new Broadband with dongle. Which was wrong broadband not compatible with dongle. Than 2nd compatible broadband but faulty part. 3rd One works but too slow producing 3.8MBPS download speed and 1.8MBPS upload. They make promise and send you text to someone will contact you and never received call from them about this issue in the past 3 months. This issue is still going but nothing they care about I lost 3 months sells around 70% due to their stupidity. Secondly, they live my cloud voice without informing me what to do and install app. Lost another 2 weeks calls and sells 1st Month of September. They don’t care about it and I contact them again after 1 week realise yes, they make another mistake and will send me link of WEBEX app technical team to install and run my landline. After 2 weeks this WEBEX give up and again no calls incoming or outcoming. Waited 5 weeks nothing been changed and lost all 90% sells due to their unexperienced and absolute awful business with terrible customer service. I would like to suggest local business please avoid this XLN or DAISY communication for your business as they will ruined entire business and feel no shame. Re: 14487987”

Helpful Report

Posted 1 year ago

“Shocking service. Asked for Static IP, NOT HAPPENDED. Several call's on hold for 25 - 45 mins, still not happened and now they have changed company names and think its ok to take Direct debit in a different company - which is breach of DD guarantee. Wouldn’t trust this company, no way”

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Posted 1 year ago

“please someone or trading standards need to sort this corrupt company out. im going to citizens advice. this can not go on 2 weeks without any internet, tv ect. i have not been able to do invoices or quotes and read emails. then i had to pay for a new router for £89.00 plus vat as there routers are terrible as quoted by the open reach engineer that came out to investigate the problem. please if you get a cold call from these hang up they are frauds my contract over the phone was to half my original price i was paying but ended up double that. i can not understand how this company gets away with this.”

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Posted 1 year ago

“no staff now”

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Posted 1 year ago

“I am with this company about 8 years , but they charged me 80 pound per month every year the put price up in sneaky way, they will charge &1200 pound wen you cancel ❌ the contract , avoid , avoid ! How bad this company. They always put good offer to new customers, but after is nightmare, becare, choose big , trust company, Cheap deal can ruined you .”

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Posted 1 year ago

“very bad custom service after 2 month cancelations still charge me”

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Posted 1 year ago

“I told them that I have not got a valid postcode so they could not get the line installed they continued and BT would not install it. they have now started sending me invoices for something that I dont have. have been trying to contact them but its slow going might be quicker if they employed monkeys”

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Posted 1 year ago

“where do i even begin with this scam of a company? i made the mistake of renewing my contract with them and less than 6 months in, i have no service and when i contacted XLN, i was told my broadband has been "slammed" they then offerred me a new contract at a much higer rate which I declined and requested they investigate and get my line back or terminate the contract seeing it has been "slammed". I have now called XLN a total of 9 times since friday 6th october with an average waiting time of 45mins and still no solution. i have sent in a complaint via the online form but no one has called back yet. when i cancelled my direct debt because they failed to contact me that they have been bought over by daisy communications, they where quick to send me a text and email. I have just been told by another member of the accounts management team that my complaint and account has not been looked into by the escalation team. i suggest you give this company a miss regardless of how cheap they may initial appear. the cost to your business is nothing compared to money you may save with them.”

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Posted 1 year ago

“AVOID this company at all costs. The sales department is good at selling you their services, but the follow up customer service is TERRIBLE. It is impossible to contact them either by phone or webchat. If you do eventually get through they don't follow up. They should get zero stars, but one is the minimum possible.”

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Posted 1 year ago

“Cut off my card machine for no reason on a busy Saturday. Would NEVER recommend them as all services, card machine and internet is very unreliable, they lure you in with false promises. Internet speed is rubbish and struggles. Customer service non existent. referred me to the wrong ombudsman, now taking them to the financial ombudsman, and failing that small claims court.”

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Posted 1 year ago

“Been with XLN for last 11 years and hence shocked to get the service and treatment by the supposedly Head of Customer Loyalty. Below is my email to them which pretty much sums up my experience with them - "I have already spoken to you yesterday regarding this contract. I have spend half of my day trying to fix an internet issue I have was having with XLN and was informed by Floran that he can offer me wireless 4G dongle at reduced price which effectively will reduce my tariff each month and then the phone was passed over to you after which we went through the super-quick T&C’s trick. I was surprised to see your contract email of £42.99 pm followed by Floran’s email with another £29.99 pm for 4G dongle which is NOT what we had agreed. Also you confirmed that if we remove the 4G dongle from the package, there wouldn’t be any difference to the existing router or inter connectivity which basically defies the reason I got in touch in the first place. You were also not aware of Floran’s 4G £29.99 package at this point so clearly there wasn’t any clear communication between you two. He was trying to sell his product and you were doing the same. Within minutes I was mislead into buying 2 contracts and my tariff increased significantly. Why would I proceed with another contract with no difference to the current one when I am already having some internet issues and problems? After speaking to Floran who strangely had a totally different tone and was not friendly during our second conversation, after talking to him about my concerns I was more surprised that my monthly bill will actually increase to more than £100 if I went ahead with the proposed contract. Floran also confirmed he does not know my current tariff and was not aware of £20 that I pay for using the card machine. If he was not aware of my current tariff and price then how did he propose savings to me in the first place. Also when asked him to contact you to cancel both contracts, he denied doing this saying he doesn’t know where you were and I should call you to which I strongly objected as it was him who transferred my call to you. Anyways, I would like both my contracts to cancel with immediate effect as I believe you both have provided wrong information to me including convincing me that I will be saving each month but the fact is that I will be paying more than my current tariff. The other reason is the way both of you changing your tone in your 1st and 2nd call. I did not find you were trying to help but rather upset when I decided not to proceed. I would rather pass my business to some company who cares for their customers. Floran has confirmed my 4G dongle contract has been cancelled and if you could do the same as well".”

Helpful Report

Posted 1 year ago

“Unbelievably awful company. Conned me into moving broadband and telephone services to them by lying to me, then trying to communicate with them is nigh on impossible - they answer the 'phone in three rings, yes, but there's no-one there, you just get stuck on hold for twenty minutes. Anyway, having promised the earth and a huge saving (£500 apparently - turned out to be less than half that) they failed to deliver a single thing, no engineer, no hub, no telephone. As a result of that they've done we may even lose the telephone number that we'd had for thirteen years. if you value your telephone and broadband services stay well clear of these clowns.”

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Posted 1 year ago

“awful company bullying i witnessed of sales director threatening to sack a sales lady in front nest few business meeting clubs i will telling people dont near them around Wales and Bristol.the bad news will travel fast sales director should be reported for bulling vulnerable sales people”

Helpful Report

Posted 1 year ago

“Very poor customer support and service, once a fault develops, all you get is false promises and lies. Stay away from XLN telecom”

Helpful Report

Posted 1 year ago

“Broadband down for 44days Had to source new card machine with backup sim card at a cost to my business.. found out that Talk Talk is supplier to XLN Shocking service for a bussiness line”

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Posted 2 years ago

XLN is rated 2.1 based on 415 reviews