Yours Clothing Reviews

2.4 Rating 230 Reviews

32 %

of reviewers recommend Yours Clothing

Company Reviews

Questions

Metrics

2.4

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Yours Clothing resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 50% of reviewers feedback is Yours Clothing takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

52.17%

Industry Average

“ I contacted customer service and kept getting vague or simply wrong answers, from saying it is the refund fee (which apparently changed from £1. ”

- Kim

“ I asked to add customer service to my complaint and now had no response. ”

- Anonymous

“ I find the customer service really quite unhelpful and rude, and the shoes really really terribly made. ”

- Laura

Yours Clothing Reviews

Customer Service - Average