“We booked a car in Bulgaria Sofia Airport. We landed at midnight and the car was rented from 12:30. Unfortunately the man who behind the desk started making problems about credit card which was on my name and my boyfriend has driving licence (I don't). With us, other 4 couples had issues with this man, he was founding excuses for everyone not to rent a car. We spent 3 hours waiting for him to find solution, he was arrogant and ignored us and other people, so everyone had to take taxis or stay at the airport till morning. The man promised us that he will call his manager to see if he can amend the booking, we were waiting for the update and he just ignored us until we asked him, he just said no and ignored. The other people checked, that he had no cars to actually rent, therefore he was making up issues for everyone to cancel. As a result, us and 7 other people were robbed and scammed. We had to pay 100 euro for taxi and had no car for our holiday. They still didn't refund me my deposit since beginning of Sep. Their customer service is also appalling. Will never use them again and will spread this opinion to save other people from them thieves.”
“They will find all the way to get more money on your rent. Cross border price is expensive and they don't communicate the real price on website (it's near eighty euros). Then, they will try to find any excuse, scratch, dirty things etc... to say you have to paid because it's your responsability. One advice, don't rent here.”
“The main goal of the company is to get your money. Client satisfaction isn't important for them. They will find all way to get your money. When we rent the car the cross border price was so much expensive as usual. When we give back the car they try to find everything wrong on the car to have more money.... don't rent here is the best advice !”
“AVOID ADDCAR BUCHAREST Romania.
I rented a car through internet and paid for everything online. Arriving at the airport in Bucharest there was no ADDCAR employee waiting as agreed. I had to call by phone to be taken to the ADDCAR parking very far from the airport. To pay the security deposit I used my Credit Card enabled throughout Europe. The employee read the card on the pos reader but the transaction was denied with the message "nu onorati tranz" twice. The third time he refused to read the card saying he would block the Pos device and that the problem was mine not theirs. I contacted my bank that issued the credit card which certified me that my card is active, functioning and with a full capacity and that NO ATTEMPT TO USE WAS MADE that day.
Now there are only 2 possible cases:
- The renter's two pos devices were not working correctly or the employee was unable to carry out the card withdrawal operation correctly
- There was a trick in making me believe that the card did not work to collect the online payment for the service without providing the service.
Since my credit card was working regularly and that a business without the proper functioning to collect payments would not survive, all this makes me think of a proven SCAM since I found other reviews on ADDCAR BUCHAREST with the same MODUS OPERANDI.
SO MY ADVICE IS TO CAREFULLY AVOID ADDCAR BUCHAREST.”
“ADDCAR GREECE: if I can rate a 0, I would. Because this is the service they gave us. We arrived around midnight in Heraklion airport and received a car with a broken mirror, ‘which according to them was no problem at all’. While driving the car it appeared that we could not adjust the mirrors (dangerous!!!) and that there was a light blinking because of malfunctioning of the airbag (dangerous!!!). We immediately tried to contact addcar to replace this car for a better one. After lots of trying, and many hours lost we got a new and better car. When we brought this car back at the end of our trip they tried to charge us because we did not clean the outside (!!!) of the car. Of course we refused, don’t expect me to start cleaning if we can’t expect a working car. This company makes its money by charging people with extra things (like an insurance, cleaning car). We were very cautious and captured all the mistakes, immediately mailing it to the company and having our own insurance. IN ADDITION: when we took the car back there was a guy who also took his car back and they charged him 400€ for a small scratch on his car! If you do not document all the mistakes this company will find a way to charge you!
Our 1000€ is still locked! We have a contract and they put an ‘everything okay’ with a signature on it which I had to ask for it myself (warning sign!!, this should not be like this ). I will never book with this company again!!!! It’s good we have experience with renting cars and what to expect.....”
“These are thieves . On return the vehicle was inspected and no damage was discovered. 4 months later I haven't receive the deposit back . Been in touch with them and everytime they are telling the same : " We will sort it for you "
DO NOT USE THIS COMPANY!
Тези са измамници. След като върнах автомобила беше проверен от служители на компанията и нямаше никакви проблеми.
Вече 4 месеца не ми връщат депозита от 500 лв.
Звънях в офиса много пъти и всеки път ми казват че ще оправят нещата.
НЕ ИЗПОЛЗВАТЕ ТАЗИ КОМПАНИЯ. НИЛЕ СЕ ЛЪЖЕТЕ ОТ НИСКИТЕ ИМ ЦЕНИ .”
“These are thieves . On return the vehicle was inspected and no damage was discovered. 4 months later I haven't receive the deposit back . Been in touch with them and everytime they are telling the same : " We will sort it for you "
DO NOT USE THIS COMPANY!
Тези са измамници. След като върнах автомобила беше проверен от служители на компанията и нямаше никакви проблеми.
Вече 4 месеца не ми връщат депозита от 500 лв.
Звънях в офиса много пъти и всеки път ми казват че ще оправят нещата.
НЕ ИЗПОЛЗВАТЕ ТАЗИ КОМПАНИЯ. НИЛЕ СЕ ЛЪЖЕТЕ ОТ НИСКИТЕ ИМ ЦЕНИ .”
“AVOID AVOID AVOID!!!!!
This company is useless and will rob you
We were told we would be met in the airport but no ne arrived, we made enquiries and found out their office was on the other side of the busy main road, so we struggled over there with our cases, to find no one there either.
No body answered the telephone, when i rung the number on our paperwork, i tried many numbers on the door of the office, until someone answered and said they were on their way.
The car we were given was substandard, tatty, seats had springs sticking up, we also found the windscreen wipers were next to useless
and on top of it all, we were robbed, having to pay an extra unexpected 268.47 GBP we had been quoted 118.52 GBP so in total ended up paying 450.99
STAY AWAY, USELESS AND CON YOU OUT OF MORE MONEY”
“SCAMMERS BE AWARE GUYS
this company will not return ur deposit money they will take it they will take ur money and dont bring it back
if u pay insuring its not included they said for damage or something they buy a lot of excuses for taking the depsoit back
i rent a car at 18.10 and i paid 215$ deposit so they told me when u go back u will take it
the problem is that they told me they want to get the back the car to the company and give me vback the money
i have a video i record the emplyer when told me that the insuring will cover u so they are SCAMMER BE carefull guys”
