“It is very incorrect company. They didn’t accept the insurance I had made through Rentalcars and forced me to make another one for €120 (I paid €60 for the car rent and €50 for the full insurance) to reduce the deposit from €1000 to €500.
II don’t recommend them if you can get another one.”
“Rented a car for 4 days in Malta through VIP Cars. When we arrived at the desk i payed the rental cost and then i was informed that i had to pay extra fees which ofcourse were never mentioned and when i asked why i have to pay these fees the crook at the desk opened a link in the “terms and conditions” and in the third page she showed me these fees. I refused to rent the car under these conditions and she told me that i will lose the rental cost i had payed 2 minutes ago. Totally crooks and unprofessionals. Just stay away.”
“Have taken 4 lots of 1,900 leva from our credit card. We’re now £3,600 down and they’re saying it’s fraud. It certainly is! We’ve got receipts to show they took these amounts out on four separate occasions. Have got our credit card company involved. We’ve been travelling to Bulgaria at least 4 times a year for 7 years and have never been treated like this. Am devastated. Can’t afford this in the current circumstances with work etc. Please, please avoid them like the plague. I’m reporting them on every media I can find. BE WARNED!!!!”
“This is a scam! We had to pay a lot more because my creditcard supposedly didn’t work. My creditcard worked just 3 hours ago in the plane. Then we needed to pay a lot more and also pay €500,- as a deposit from our regular bank account. After hours of discussion we reluctantly payed because we had booked several hotels and had to start our trip. Like all other reviews you can guess the fact that we never got the deposit back! This was at ADDCAR Marrakech but we booked via Carjet. Carjet has to be aware of this scam because this has happened to so many people. After three months of mailing with Carjet they are not doing anything about it. Please people stay away from Carjet and ADDCAR! These organizations are criminal. I am taking legal actions and will do everything in my power to prove that this is an elaborate scam!”
“Oplichting
Creditcard werkte niet om deposit af te schrijven volgens de man op Marrakech airport
Stond genoeg geld op
Andere manier lukte wel
Hij haalt dan eerst zijn eigen pasje door pinapparaat wat hij bij de eerste 3 pogingen nii deed
Moest extra betalen voor extra verzekering
Terwijl ik die al had 170€
Proberen dat er terugbetaald werd
Maar helaas
Ze doen dit bij alle klanten
Niet meer in een auto huren bij deze boeven”
“AVOID! AVOID ! AVOID!!!!
Thieves!!!!
Scammers!!!
If only I could give a negative star…nonetheless even infinite negative stars wouldn’t be enough to rate the brilliant SCAM service of Addcar Rental. Let’s start from the very beginning. We booked with Addcar through Easycar.com. As it’s a legit website, we didn’t check or read any of the reviews online.
Our pick up was from Marrakech airport. They don’t have an office so you have to keep looking for the guys doing paperworks in the airport parking lot. When we reached there, we’d selected to collect the car at 9.30 am however when we reached the parking we found that there was only one guy dealing with the customers. There were three / four more customers in front of us waiting for their turn. So we had to wait in the scorching heat as there were no shades around! When finally our turn came probably after an hour, we were told our credit cards cannot be used because of security reasons. We tried twice but apparently it failed so they asked us to use our debit card. With the debit card, the appeal is that you only pay EUR 500 for the deposit. We also paid EUR 120 for 3 days car insurance which they said is full excess and would cover everything (if you have bought an insurance online it won’t be valid (according to them) so you will have to buy here). After this everything went well and we left after two hours with the car after doing the paperworks.
Upon our return, they mentioned some of the scratches that were already there before we took the car and we had pictures as proofs (the agent was telling us that we’d not need to take any photos as we had full insurance). We also argued that even if we scratched it we have full insurance so it should cover. There were two agents on that day so the guy who had originally given us the car told the second guy to issue the full refund. He then took my card and issued a FAKE refund. I didn’t have internet at the time but he basically was trying to charge me rather than give me the deposit back. As I didn’t have enough cash in that account, they couldn’t take additional money. However, I have now found that they took the full deposit money on that day as the deposit was on pending before that instead of returning my deposit. The guy asked me to sign a damage report paper where he had not selected or written any damage and asked me to put my email and phone number; as the report was empty I didn’t think much of it and did as he said. He also told us we could call on one of the numbers on the invoice if we don’t get refunds within 3-4 working days.
I didn’t receive the refund in 4 days but I decided to wait few more days. In two weeks time, I called them on WhatsApp and they said there was an accident so I won’t get my deposit back. I then explained that we didn’t cause any damage and even if we did we had the full insurance. They denied it was a comprehensive insurance and said it was only excess reduce like wth?! So the guy or the company scammed us! Also that guy charged MAD 100 as a tip from my car of which I only got to know after he took it.
We sent a long email to their customer service but they sent us an invoice and damage report and told us to send to our insurance company. We bought the insurance from them!! The empty damaged report which I had signed before I left Marrakech had to my horror been forged, they copied my handwriting from the email address I had written and basically wrote that i damaged the windshield and trunk. So ridiculous! I even have pictures as evidence to show that those damages were already there. Anyways they completely denied our claims and refused to give my deposit back.
I have also read reviews on how they organise a crime and crash into rental cars so that they can claim money from insurance company and as well as charge customers. They should be completely banned. Hope the authorities see all these negative reviews as all the reviews I’ve come across have been negative. Don’t hire from them!”
“Addcar Sofia hat mir mehrere Kratzer und Steinschläge untergeschoben,die ich nicht gemacht habe,sie haben mich betrogen 1600 euro..buchen sie nicht bei dieser Mafiafirma”
“Do not hire from addcar, the company offers cheapest quote to hire the car, but at the end you will pay expensive price as the company will make sure they will find the damage caused by you. I hired the car after arriving to BTS airport, the guy who I collected the car from was friendly enough and there was no issue, except the cigarette smell in the car. I don’t smoke and I was told by addcarr strictly no smoking in the car, however the car stinked of cigarette smoke.
The shock came when I returned the car, I was told I scratched plastic underneath of front bumper. I argued with staff that was already marked on original protocol, but I was told this is the other side. I couldn’t argue, as to be honest, when I was collecting the car, I didn’t lay down on the ground to check the scratches underneath of car. Addcar charged me 200EUR for this “damage”. They also charged me another 100EUR for the scratches on plastic wheel trims. Therefore instead of orginal hire price 98EUR, 4 days car hire cost me 398EUR. I am sure whoever will hire the same car next week will be charged for same damage as I don’t know many people laying down on the ground to check vehicle for damages when collecting the car. Their staff when returning the car was unhelpful, unfriendly and rude. I hire the car several times a year, but I have never had such a bad experience. Avoid at all cost. I have learnt my lesson, addcar are scammers and earning their profit very misleading and dishonest way”
“My booking was in advance for pick up in Casablanca Airport. To put a security deposit on my Amex Card they charged me extra $210 for no reason.
The car was old with more than 167000 km.
On a different note, I need to bring your attention to serious safety issue with car tires (see tire pics). I had to replace a flat tire that was very old and had cracks and should not be put used. The spare tire was as bad as the old one. I seriously was scared to drive this car from Agadir to Casablanca. Please recommend your affiliate to take the safe measures for customer safety.
The second issue is that there was no agent at 6 AM to check the car back. I had to wait in the middle of the parking along with another customer till 6:15 am. I had to leave the keys in the car and leave and still missed my flight. What a nightmare it was!
This rental company runs its business from a parking lot "LOL". Then you will need to pay for the parking fee when you leave the lot... No sense!
Travelers take your business for serious companies. There are others I used and were fine.”
“I would not recommend this company to anyone. My experience with them has been incredibly frustrating. They charged $1,000 euros to my credit card without my authorization and have yet to return my deposit, which was supposed to be refunded over a month ago. Despite multiple attempts to contact them, I have not received any response or indication that they are addressing the issue. This lack of transparency and accountability is unacceptable for any business.”
“THIEVES
I hired a car through AddCar in Marrakesh.
I purchased the insurance when I booked the car which covered me for everything.
When I picked up the car they told me I need to pay €1000 euro deposit because I didn’t book insurance. They tried talking me into getting extra insurance with them which was bulls**t. Then when I returned the car they tried telling me I had damaged it because of some tiny scratches which were there when I hired it!!! They then asked for my card to process the refund of my deposit and instead of doing that they took the full deposit amount from my card!! He lied to my face and then denied doing it. Thieving scumbags this company are. Don’t use them. Exploit them. Close this company.”
“The worst experience of our lives. I would not recommend ADDCAR company to my worst enemy. They lured me into buying second insurance policy in addition to what I had already paid for, they failed to explain that damages don't count, only for collisions. This extra obviously fake "policy" was 105 eur, explaining to me It is the only chance and I was liable up to 500 eur in damages.
When returning the car, they pointed out to an invisible scratch on the front plastic bumper. I was schocked to find out they implied I caused it, when I am sure I did not. And for this bumper anomaly which didnt even look like a scratch but more of a print caused by machines cutting the plastic in factory, they charged me 350 EUR!!!!
So to sum up, after paying online advance of 70 eur, adding 205 eur renting fee (which already included full insurance!), 105 eur for extra insurance, and the 350 eur for the 'scratch', the rental for 6 days cost me around 720 eur!!! That's for a crossover car, not a luxury model, which is what would have cost me if I rented a 100k car...They should go to jail for this and lose licence permanently!”
“We paid €750 for a week's car rental in Greece (Lefkada) and received a totally destroyed car. While the car itself is not worth €500. Broken tail lamp, 50+ dents and rust spots, tank lid could not open, tank not full, inside all kinds of buttons broken, power car far too light for the mountains, car 12 years old. There are beautiful photos on the website, but in reality you get a vintage car. After reporting the complaints several times, no response was received. Let alone a solution or compensation. We even wanted to rent a car for another week a few weeks later. Again no response from Addcar. Everyone can and may draw his or her own conclusion, but never again for us Addcar.”
“This the the worst company of rental cars i have ever deal with, i had full insurance and didnt lost money, but they work not honest, they are chief, they try to charge money for “”imaged” damage, without any permission use information of credit card, even that this damage was mention the the document at getting point, their office looks more for underground store or somthing like this. In the internet found lot of the same situations with them, i should read before order car from them and not after. Besides they chief, lies and treat clients very badly!”
“WARNING - AVOID THIS CAR RENTAL COMPANY IN SIBIU/HERMANNSTADT/ROMANIA - their business model is build on fraud and misrepresentation. You will have the worst experience of car rental in your life. After you return the rented car, the company alleges that you have caused a damages and withhold deposit payment. This seems their standard procedure. The representative does not give his full name and he even refused to hand out a copy of the return report. When you call them, there is no response. Customer satisfaction does not exist for this company. Inform your credit card company immediately, get in touch with an attorney and file a report to the local police. If you have deposited cash, it will be very difficult to get a refund. I am in touch with attorney in Bucharest and prepared for legal fight. If anybody has the same experiences and needs legal support, get in touch with me.”
“We booked a car in Bulgaria Sofia Airport. We landed at midnight and the car was rented from 12:30. Unfortunately the man who behind the desk started making problems about credit card which was on my name and my boyfriend has driving licence (I don't). With us, other 4 couples had issues with this man, he was founding excuses for everyone not to rent a car. We spent 3 hours waiting for him to find solution, he was arrogant and ignored us and other people, so everyone had to take taxis or stay at the airport till morning. The man promised us that he will call his manager to see if he can amend the booking, we were waiting for the update and he just ignored us until we asked him, he just said no and ignored. The other people checked, that he had no cars to actually rent, therefore he was making up issues for everyone to cancel. As a result, us and 7 other people were robbed and scammed. We had to pay 100 euro for taxi and had no car for our holiday. They still didn't refund me my deposit since beginning of Sep. Their customer service is also appalling. Will never use them again and will spread this opinion to save other people from them thieves.”
