“I like the brand a lot because they offer different style of jewelry from what you often see. However, with certain more general items I have a feeling the quality is cheaper. Also I did not get a response when sending over a question.”
Thank you for trusting us!
We are sorry to hear that you are not completely satisfied with the service, we try to keep improving day by day and all feedback helps us to grow.
Please contact us at help@aleyole.com and we will try to help you with your query as soon as possible.
Have a great day!
ALEYOLÉ Support Team
“Aleyole jewellery is absolutely perfect. I have many items from them, they are durable, easy to wear and they shine forever. Will not order again sadly, as previous purchase never came and current one still missing after almost 20 days with no tracking. Must change their shipping and tracking operators..”
Hello Vassiliki,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
We are very sorry for the delay and the problems it may have caused you. We are aware of the problems that this type of incident can cause on the part of the courier company and we would like to apologize for this. For our part, we have done everything possible to expedite and keep you informed at all times, but we know that this is not always enough and how exasperating it can be that the expected waiting times are not met.
We have verified that your order was correctly delivered, we hope you can enjoy your new purchase! We hope that in the future you can continue to trust us, we will be delighted if you do.
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
Hola Paula,
Muchísimas gracias por tomarte tu tiempo en escribir esta review, nos ayuda a ir mejorando día a día!
Lamentamos muchísimo que la pulsera no sea de tu talla. Intentamos hacer joyas que puedan llevar todo tipo de personas, pero entendemos que cada cuerpo es distinto y a veces puede ser difícil.
En caso de que quieras realizar la devolución o un cambio por otro producto puedes solicitarlo a través del siguiente link: https://aleyole.returnscenter.com/
Si necesitas algo más, por favor, avísanos, estaremos encantadas de ayudarte!
Un saludo,
ALEYOLÉ Support Team
Thank you for trusting us!
We are sorry to hear that you are not completely satisfied with the service, we try to keep improving day by day and all feedback helps us to grow.
Have a great day!
ALEYOLÉ Support Team
“I made my order, but the company send the package to another country… I was lucky and has family there, and get my order. Otherwise, my order got a delay at delivery”
Hello Doralis,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
We apologize for the problem, it was an error with the data entered on our website, but we are glad that it could be solved.
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
“Dans l’ensemble je suis très satisfaite de vos produits même très satisfaite!
Mais pour cette dernière commande effectuée,il y a eu une erreur sur un des produits:je souhaitais un collier et non un bracelet!
J’espère que je pourrais recevoir mon collier assez rapidement ou alors que je serais remboursé du collier
Merci d’avance
Coraline”
“The hoop was to replace one that had stopped clicking in. But i ordered one too small. Very difficult to get the right size on the website from the measurements. Still waiting to hear if I can exchange it.”
“I would that the support team was more clear in answering and that the shipping cost wasn't so high. Moreover, it seems to me that your ring sizes are smaller than the other firms.”
“La verdad es que no estoy del todo satisfecha con el resultado de los productos que he comprado. Ya van 2 veces que se me ha roto un pendiente y me lo he tenido que volver a comprar. El diseño sin embargo, me encanta, de ahí a que repita!
Gracias,
Paula”
Hola Paula!
Gracias por compartir tu opinión con nosotros! Recuerda que todos nuestros productos tiene 3 meses de garantía para cambiarlos.
Por otro lado nos gustaria ofrecerte un código de 10% descuento PAULA.HERNADEZ en tu próxima compra en agradecimiento por seguir eligiendo nuestros productos =)
Saludos
ALEYOLÉ Support Team
“I ordered two pairs of same small earrings-bliss gold studs (one in gold and another in silver) and I received only one earring from each pair. So I wouldn't exactly say it's the best customer service experience.”
Hello Sebastian,
We are sorry to hear this. Please write us at help@aleyole.com and we will happy to solve your case.
Kind regards,
ALEYOLÉ Support Team
Hello Charlotte,
Thank you for sharing your opinion with us. We are sorry to hear that you didn´t love this model. In this case you can still change it for another one! Please write us at help@aleyole.com
Regards,
ALEYOLÉ Support Team
Hello Edith,
Thank you for sharing your review with the community! We are so grateful for your kind words and happy to know you like the earrings!
Kind regards,
ALEYOLÉ Support Team
“Nous aimons beaucoup les bijoux Aleyole. Les produits sont toujours livrés rapidement et bien présentés
Mais parfois les boucles d'oreilles ne ferment pas bien.”
Hello Isabelle, thank you for sharing your experience with us. Thank you for reaching out!
We are so sorry for the earring not closing properly! Did you try moving the stick a little bit up to make it click again? This may happen in this type of earrings that close by pressure and we always fix them that way very easily! and just in case we would like to remind you that all our products have a 3-month warranty
Kind regards
ALEYOLÉ Support Team
