“I love the designs and the packaging. My order arrived fast. The jewelry itself I'm less excited about. The discolouration on the rings started almost immediately and the gems, which were plastic, also fell out shortly. Unfortunately, I won't be ordering again..”
“No es lo que esperaba, uno de los anillos es muy diferente de cuando lo ves en la web, me refiero al de la piedra de Onix. Cuando lo tienes en las manos el acabado del chapado parece de juguete. Lo siento, no es con mala intención pero es que hay mucha diferencia.”
Sonia,
Lamentamos muchísimo lo que nos comentas y no haber cumplido con tus expectativas.
Todas las opiniones nos ayudan a mejorar y crecer, por lo que agradecemos que hayas tomado el tiempo en escribirnos.
Si podemos ayudarte, no dudes en contactarnos a help@aleyolé.com
Saludos.
“I have received a faulty idem, my delivery arrived late, and I am still wasting my time contacting the customer centre to return my idtm since I think its ridiculous that I have to pay for the return shipping. It's not my fault I got a broken item. I was told it would be free for exchange, but when I got to the end of it, it says I need to pay—still no reply from the customer centre. Honestly, very bad experience and I will not be purchasing again. There are better sites with better quality products and a better customer service experience.”
Hello Lila,
We are very sorry for what happened, we understand the disruption caused by the delay in the first place and then that your product had a problem.
We are glad we were able to provide you with a solution, we always aim to provide you with a better service.
We are always there for you and happy to help.
Have a nice day
Aleyolé Team
“Jewelry of Poor quality. A pair of earrings that don’t close well. The customer service asking me to fixe the matter. For this price it’s not normal at all.”
“I have ordered 4 earrings, 1 earring was poor quality. I let them know and their reaction is I should bend the earring to try to make it close. It does not work, each time I bent it I have the feeling it will break. Now they ask me a video but the earring is too small to film, the video is cloudy you can't see. So I need special video equipment that zoomes professionaly to prove them this one earring is faulthy! So only 2 start for their after service. Too bad...”
Hello Julie,
Thank you for sharing your experience with us. We recommended doing so because this condition may happen in this type of earrings. Either way, we truly appreciate your opinion, it helps us grow.
Regards
ALEYOLÉ Support Team
“No es en absoluto ninguna queja. La calidad del producto es similar a la imagen ofrecida en la web. Lo único que me gustaría destacar qled que ofrecieran diferentes tallas en ciertos productos. No todos tenemos el mismo tamaño de oreja.
Y, por otra parte, facilitar la devolución de un producto por tienda. El sistema de atención al cliente en general es bastante denso. Si hay una cuestión de urgencia debes esperarte a un email...”
Hola Virginia,
Gracias por compartir tu reseña con nosotros. Puedes acceder a las medidas y especificaciones de cada producto en la descripción que figura en la web. Respecto de nuestras políticas de devolución, tu opinión nos ayuda a crecer.
Saludos,
ALEYOLÉ Support Team
“Los pendientes no se ajustaban a la oreja como en la foto, y además para devolverlos tuve que enviarlos en la caja joyero en los que venían, junto a otras joyas, por lo que me quedé sin la caja para guardar los demás productos comprados.”
Hola Mercedes,
Gracias por compartir tu opinión con nosotros. Puedes acceder a las medidas y detalles de cada item en la ficha del producto, disponible en nuestra web. En el caso de las devoluciones, tal como mencionamos en nuestras políticas, se debe incluir el packaging original.
Saludos
ALEYOLÉ Support Team
Dear Helena,
We are very sorry for your dissatisfaction. We offer a 3-month warranty on all items in which we commit to exchange them or facilitate a return.
If you need further information please do not hesitate to contact us again at help@aleyole.com!
Best regards,
ALEYOLE Support Team
“The delivery was fast. But the quality of items wasn't the best at all. The size of the charms is much smaller than pictured. One of the charms received was broken, so there was no quality check from your end.
I doubt I'd order ever again.”
Dear Dana,
Thank you for sharing your opinion with us. All our products have a 3-month guarantee from the order delivery date, so if you write to us at help@aleyole.com we will be happy to help you.
Kind regards,
ALEYOLÉ Support Team
“I am very disappointed with your jewelry because my bracelet lost his gold plating and the charm’s attachment is not strong enough so I lost one of them.”
Dear Angelique,
Thank you for sharing your opinion with us. All our products have a 3-month guarantee from the order delivery date, so if you write to us at help@aleyole.com we will be happy to help you.
Kind regards,
ALEYOLÉ Support Team
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“I loved the earings when they arived but the clasp bent on one of them on the 2nd time I wore it and now it is difficult to close. This is annoying as I can't wear that earing anymore.”
Dear Katie,
Thank you for sharing your opinion with us. All our products have a 3-month guarantee from the order delivery date, so if you write to us at help@aleyole.com we will be happy to help you.
Kind regards,
ALEYOLÉ Support Team
