“I am very very dispointment with customers service of AYO. I make purchase more than three months ago. I never received the items. And i written more than 10 email to them. Never get solution, never get my money back,just be ignoring !!!! So please don't buy on this brand, beacuse the costumer service is really bad!!!!”
“PLEASE DONT BUY FROM THEM
This company has the worst customer service ever!
I made an order on the 25/12/2022, I paid for express shipping which is 3-7 days.
It’s the 9th/2/2023 i still haven’t received the order, when I contacted them at first they replied and kept saying they will check the correspondence department to see how they can help and get back to me, they think the shipping company lost the order so of course they didn't do anything, after that they just stopped replying to my emails because i asked for a refund. They didn’t resent me the order they didn't refund me they did nothing, just ignoring me.”
Hola Clara,
Muchísimas gracias por tomarte el tiempo de dedicarnos estas palabras.
Lamentamos enormemente la incidencia y los problemas que te haya podido ocasionar.
Hemos contactado contigo a través del correo electrónico que utilizaste al realizar la compra para poder ofrecerte una solución lo antes posible ante esta incidencia. ¡Quedamos pendientes de tu respuesta!
Disculpa las molestias.
Un saludo,
ALEYOLÉ Support Team
“Metto una stella perché non posso metterne zero.
Servizio clienti disastroso. Ho ordinato due anelli al Black friday e ne ho ricevuto solamente uno, nonostante mi fossero ovviamente stati addebitati entrambi.
Contattato il servizio clienti per spiegare la situazione, dopo varie peripezie inutili e dopo diverse prese in giro, non mi inviano un rimborso ma decidono di inviare un altro anello.
Dopo un mese.
Ricevuto il pacco dell’anello… la scatola era vuota!
Oltre il danno la beffa, mi si offre la possibilità di richiedere un voucher dell’importo dell’anello (ancora non ricevuto, come se potessi ordinare un’altra volta da questo sito)
Mi dispiace perché trovo i gioielli anche carini, ma direi che ci son alternative di altri siti più validi.”
Hello Catalina,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
If you haven't received your all the items, please contact us at help@aleyole.com and we'll be happy to assist you and send you the item missing :)
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
Hello Elisa,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
We are very sorry about your experience. Regarding the refund, we only subtract the pick up costs from the total amount to be refunded. It is specified to the costumer before completing the return request, so they're always aware!
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
“I placed the order supposedly in time for before XMAS delivery on the 12th of December. On the 24th of Dec the items were still in the sorting center in Amsterdam. I sent an email asking for the reason and all I got was a generic reply saying that you have ran into delays. I sent 2 more emails and never got another reply. It is now the 2nd of January, there is still no sign of the items.
So from my point of view. Not acceptable delivery time-scale (not in time), not acceptable customer service. In my mind if it is holiday, you cannot say that you ran into "unexpected" delays. You should know, acknowledge and plan for it.”
Hello Nikolaos,
Thank you very much for taking the time to write this review, it helps us to improve every day!
We are very sorry for the delay and the problems it may have caused you, especially on such special dates. We would like to apologise for this and tell you that we have done our best to speed up and keep you informed at all times, but we know that this is not always enough and how desperate it can be when the expected waiting times are not met.
We are still waiting for the delivery to take place. Today its status has been updated and it is ready for delivery. We hope you will receive it shortly.
If you need anything else, please write to us again, we will be happy to help you!
Best regards,
ALEYOLÉ Support Team
Hello Ines
Thank you for trusting us!
We are sorry to hear that you are not completely satisfied with the products, we try to keep improving day by day and all feedback helps us to grow.
Please contact us at help@aleyole.com if we can help help you with your query.
KInd regards.
Aleyolé
Hello Roraine,
We are very sorry to hear that it was not a satisfactory experience.
We regret that you did not contact us by mail so that we could assist you and keep you informed in the meantime.
We see that your order was delivered on 22/12 and that is the most important thing for us, that you enjoy your order.
Once again, please do not hesitate to contact us with any other concerns.
Regards
Aleyolé Team
Hello James,
Hello Fernanda,
We are deeply sorry for the delay with your order, it is a very complicated time of the year for shipping and although we do our best to get all orders out quickly, some inconveniences are out of our reach.
We are glad that you are finally able to enjoy our products.
We hope to see you again soon.
Aleyolé Team.
Hello Adriana,
Thank you for taking the time to share your experience with us.
We are very sorry for the delay you experienced, this time of the year is very complicated for deliveries and although we do our best to get all orders out quickly, some inconveniences are out of our reach.
We are glad that you are finally able to enjoy our products.
We hope to see you again soon.
Aleyolé Team.
Hello Petros,
We are very sorry for the delay in your order.
It is a very difficult time of year for deliveries and although we do our best to get all orders out quickly, some inconveniences are beyond our control.
The most important thing for us is that your order has arrived and you can be enjoying our jewellery.
We hope to see you again soon.
Aleyolé Team.
“J’achète des boucles d’oreilles, je n’en reçois qu’une, après échange avec le service client j’apprends qu’elles sont vendues à l’unité. Allons qu’il faut aller à la fin de la description”
“I still have not received my order. A week ago I was told you would talk to the courier and find my order but I have not heard back from you. I have many items from your company as I used to live in Barcelona and used to visit your shop frequently for presents and for myself, I love your actual products but this has really ruined the experience with you guys and I don’t think I will shop here again. I am yet to receive my order or a refund which you need to sort.”
