Milica,
We are very sorry for the delay and the problems it may have caused you. We understand how frustrating this type of incident can be and would like to apologise for this.
We have been informed that the order was being processed in the destination country and should be delivered shortly.
For our part, we are doing our best to expedite and keep you informed at all times.
We remain in contact with you by mail, as before, and look forward to a speedy resolution.
Kind Regards.
Team Aleyolé.
“I paid extra money for the item to be delivered within 2 working days and it still hasn’t arrived……. I contacted your help desk already but the issue is not resolved yet. Very unhappy with this situation”
Anais,
Thank you very much for taking the time to write this review, it helps us to improve every day!
We are very sorry for the delay and the problems it may have caused you.
We understand how frustrating this can be and we sincerely apologise for this. For our part, we have done our best to expedite and keep you informed at all times, but we know that this is not always enough when the expected waiting times are not met.
We have checked that your order has been successfully delivered.
We hope you can enjoy your jewellery and that in the future you can continue to trust us, we will be delighted if you do!
If you need anything else, please write to us again, we will be happy to help you!
Best regards,
ALEYOLÉ Support Team
Hello Spyridoula,
We are sorry for the delay in your delivery. We understand how frustrating the wait can be, we are in contact with the shipping agency to locate the package.
We see in your tracking that the order is already in your country, on its way to you.
We will keep in contact with the agency to make sure it arrives as soon as possible.
Thank you very much.
Team Aleyolé.
“I was very dissatisfied with the recent purchase. The earing has a flat back in the picture it shows it being worn in the cartilage of the ear. This is impossible as the earing is so short and too thick for the twist back to go inside the skin. It doesn't work at all. I would like to request a refund.”
Melanie,
Thank you for trusting us!
We are sorry to hear that you are not completely satisfied with the service, we try to keep improving day by day and all feedback helps us to grow.
Please contact us at help@aleyole.com and we will try to help you with your query as soon as possible.
Have a great day!
ALEYOLÉ Support Team
Hello Caroline,
Thank you for trusting us!
We are sorry to hear that you are not completely satisfied with the service, we try to keep improving day by day and all feedback helps us to grow.
We have reviewed and we do not have, at least with this email or order number, your claim in the system.
Please contact us at help@aleyole.com and we will try to help you with your query as soon as possible.
Have a great day!
ALEYOLÉ Support Team
Hola Elena,
Lamentamos que no estés satisfecha con nuestros productos.
Intentamos dar respuesta lo más pronto posible y tu devolución está gestionada y este lunes se realizará la recogida, Te hemos brindado la etiqueta y la información por correo.
Tomamos todos tus comentarios para seguir mejorando.
Estamos siempre a tu disposición para ayudarte y esperamos volver a verte para poder darte el mejor de los servicios.
Saludos,
Equipo Aleyolé.
Hello Efi,
Thank you for taking the time to share your opinion and experience.
It always helps us to improve and continue to grow.
In your case, we are working on it, today we have been informed from the agency that they are checking why it has not been delivered in yesterday's forecast.
But we are working to solve it as soon as possible and keep you informed at all times.
We apologise for the inconvenience caused.
Kind regards,
The Aleyolé team.
Translated with www.DeepL.com/Translator (free version)
Bonjour Mathilde,
Merci beaucoup de consacrer un peu de votre temps à écrire cet avis, cela nous aide chaque jour à nous améliorer !
Nous sommes vraiment désolés pour le retard et les problèmes que cela a pu vous causer. Nous sommes conscients des problèmes que ce type d'incident peut causer de la part de la société de messagerie et nous tenons à nous en excuser.
Nous avons constaté qu'il y avait un problème de livraison parce que l'adresse fournie était incomplète.
Nous vous contacterons pour tenter de résoudre ce problème dans les plus brefs délais.
Nous espérons qu'à l'avenir vous pourrez continuer à nous faire confiance, nous en serons ravis.
Si vous avez besoin de quelque chose d'autre, écrivez-nous à nouveau. Nous serons heureux de vous aider !
Bien à vous,
L'équipe d'assistance d'ALEYOLÉ
“Jolis bijoux. Mais il faut voir si ça tient dans le temps. Service client déplorable : il manquait un article dans la commande et on me demande de prendre en photo ce que j ai reçu 🤦🏼♀️🤦🏼♀️🤦🏼♀️ Heureusement que c’était pas pour un cadeau. On me demande aussi le numéro de commande écrit en toutes lettres dans le mail précédent. Tout ça pour me dire qu’ils vont voir ce qu’ils peuvent faire 😳😳 ça va être vite vu. Soit ils envoient le bijou soit ils remboursent”
Judith,
We do our best to speed up and keep you informed at all times, but we know that this is not always enough and how desperate it can be when the expected waiting times are not met.
We have just contacted you by mail.
We hope to solve this as soon as possible and that you will receive your order in full.
Best regards,
ALEYOLÉ Support Team
“el servicio de atención al cliente es lento y de poca calidad. No entiendo como una empresa ubicada en Barcelona responde a los correos escritos en español en inglés. El número de teléfono que viene en internet tampoco lo cogen. Una experiencia decepcionante.”
Hola Noelia,
Lamentamos que hayas tenido una mala experiencia con nosotros.
Te agradecemos el tiempo de compartirnos tu opinión para poder mejorar y seguir creciendo.
Intentamos dar asistencia lo más pronto posible a cada caso.
Si hay algo más que podamos hacer por ti, te pedimos nos vuelvas a contactar a help@aleyole.com para poder hacerlo.
Saludos,
El equipo de Aleyolé
Hello Valeria,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
We are sorry for the delay in response, we want you to understand that our agents are only operational from Monday to Friday, so we understand that managing pickups with the weekend in between can give a feeling of unpleasant delay.
We have checked and confirmed that your return pickup has been handled, we hope everything goes well and can be solved as soon as possible!
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
“Unfortunately the piercing I bought is too short and I can’t close it because remain stucked inside my skin even in the lobo. How can people even close this piercing?? It’s a waste of money I honestly want my money back”
Hello Eva,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
We are very sorry to hear that the product does not fit you. We try to make jewelry that can be worn by all types of people, but we understand that every body is different and sometimes it can be difficult.
In case you want to make a return or an exchange for another item you can request it from the following link: https://aleyole.returnscenter.com/
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
“El artículo no me ha llegado,he hablado con la empresa pero después de más de 10 esperando el paquete y 4esperando una solución por parte de Aleyole he cancelado el pedido.”
Hola Cristina,
Muchísimas gracias por tomarte tu tiempo escribiendo esta review, nos ayuda a mejorar cada día!
Lamentamos muchísimo la situación y la demora en la gestión. Como te indicamos vía correo electrónico, estamos gestionándolo con la empresa de transporte para poder ofrecerte una solución lo antes posible. Entendemos que los tiempos de gestión son elevados y lo molesta que puede llegar a ser una situación así, pero queremos asegurarte que por nuestra parte estamos haciendo todo lo que está en nuestra mano para que se pueda solucionar.
Si necesitas cualquier cosa, por favor, vuelve a escribirnos al correo para que podamos gestionarlo con prioridad!
Un saludo,
ALEYOLÉ Support Team
Hello Yulia,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
We apologize for the delay in your delivery. We always try to do our best. We have seen that you have already contacted us and we have been able to solve this problem on time, having been able to manage it with the courier company and delivering your order at last!
We hope you enjoy your purchase!
If you need anything else, please write us again. We will be happy to help you!
Kind regards,
ALEYOLÉ Support Team
“Vorsicht, wenn ihr Artikel zurücksenden wollt! (Was ja durchaus mal sein kann)
Aleyole macht es einem sehr schwer, Artikel zurückzusenden und der Prozess hat sich über 2 Wochen (!!) gezogen und ich musste etliche Mails schreiben. Nun hab ich endlich meine Rückerstattung erhalten, aber es fehlen 10€!! Ich hatte bisher nie solche Probleme mit einem Online Shop und werde dort nie wieder bestellen.”
Hello Lisa,
Thank you for taking your time to write this review, all experiences help us to grow and make things better and better!
We always try to handle returns as quickly as possible. In this case the shipping company confirmed that you were absent when trying to make the first collection, which can happen and is not a problem, but it will obviously cause the handling times to be higher.
As specified in our return form before sending the request, the collection costs correspond to 6.90€ in some countries, so this price is always deducted from the total amount to be refunded.
For any other questions or doubts, please write us again to our email. We will be happy to help you!
Best regards,
ALEYOLÉ Team
Hello Amani,
Thank you very much to spend some of your time writing this review, it helps us every day to improve!
As we informed you by mail, your order was in customs clearance when we contacted the courier company. After having provided all the information available from our side, the order ended up back in the warehouse due to a customs problem.
For this reason we resent the order with premium shipping, so that you could receive it as soon as possible, offering you also a compensation for the inconvenience caused.
Please feel free to contact us again through the same email thread, anything else you need we will be happy to help you! We know that the situation may have been complicated, but we hope that the solution offered has helped you to make it a little less so.
Kind regards,
ALEYOLÉ Support Team
