“The products are very beautiful
But at least the four boxes should be included given the cost incurred.
I bought 4 beautiful necklaces but they were only delivered with a miserable bag.”
Dear Margherita,
We are sorry about the inconvenience. We are constantly working to improve the quality of our service, so we really appreciate your comments as it helps us grow.
Kind regards,
ALEYOLÉ Support Team
“Earrings were of poor quality and very small. I can't wear them because one of the clips won't secure properly. The ring so small leaving it very difficult to put in.”
Hello Jennifer,
Thank you for your opinion.
All our jewelry pieces have a 3-month warranty so please contact help@aleyole.com and we will proceed with an exchange or refund.
Regards.
ALEYOLÉ Support Team
“Muy mal, he recibido el pendiente con el cierre defectuso, no cierra. Envié un vídeo y la incidencia. Me han respondido para hacer un cambio en el que yo tengo que hacerme cargo de los gastos de envío. Un pendiente que no ha sido comprobado, que yo quiero cambiar por uno igual pero que funcione he de asumir nuevamente los gastos de envío? Sinceramente nunca me ha pasado. Y la atención post venta fatal, aún estoy esperando respuesta cuándo dije que no veía normal este procedimiento, y que quería hacer una reclamación. Si envían un material defectuoso no es mi culpa, no hay telefono para poder hablar con nadie y los mails hace dos días que no responden. En fin, mala experiencia para mi primera compra.”
Hola Sandra,
Tal como hemos hablado por teléfono, nuestras politicas han sido malinterpretadas y como sabes este caso está resuelto y no sólo hemos procedido a cambiar el producto sino que los gastos de envío son a cargo de ALEYOLÉ.
Saludos
ALEYOLÉ Support Team
“The bracelet I just bought fell off immediately, I was home and put it back on, but then I went out and it fell off again, and this time I lost it
I don’t think it has a good way to stay on the wrist… it falls off too easily”
Hello Sine,
Thank you for sharing your opinion with us. We are sorry to hear that this model was not comfortable for you. Please take into account for future purchases that in case our products do not fit you, you can exchange them for any other item.
Regards,
ALEYOLÉ Support Team
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Hello Maria,
Thank you for reaching out. As you already know, we have contacted you by email to solve your case with the courier.
Kind regards,
ALEYOLÉ Support Team
“Had to claid my purchase to PayPal to gat a refund.
Parcel never arrived and the customer service is practically non existent. They reply to messages but they give no solution.”
Hello Natalie,
Thank you for reaching out! We have sent you an email from help@aleyole.com regarding your package. Could you check it please? Kind regards!
ALEYOLÉ Support Team
Hello Daria,
As we mentioned through our Customer Service, we have already proceeded with a new order for you. We apologize for all the inconvenience caused
Kind regards
ALEYOLÉ Support Team
