ArdMoor Ltd Reviews

Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.84

4.8 Rating 2,378 Reviews

96 %

of reviewers recommend ArdMoor Ltd

4.8

Based on 2,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01620 671 480

Email:

anthony@ardmoor.co.uk

Location:

The Granary,
Kingston,
North Berwick
East Lothian
EH39 5LT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used Ardmore many times. Just so easy to use. Love dealing with the company.”

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Posted 10 months ago

“easy and efficient service. The delivered product was well packaged and very good quality”

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Posted 10 months ago

“Great range of clothing and accessories. Swift delivery and pleased with the shirts. Do Apple Pay which makes it simple (for me!).”

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Posted 10 months ago

“Great service, good products shipped to Australia without any hiccups and always informed at things were at great job thanks heaps.”

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Posted 10 months ago

“To All Very pleased again with the purchases. Super quality clothing. All items arrived very well packaged. Thanks again Steve”

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Posted 10 months ago

“Service is excellent; orders are securely packaged & promptly posted. Highly recommended.”

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Posted 10 months ago

“Excellent communications and delivery.”

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Posted 10 months ago

“Excellent quick service with a great product.”

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Posted 10 months ago

“5 golden nuggets postage 4.5 golden nuggets to send it back 9.5 golden nuggets out of pocket Relegated to the bottom of my to buy from list”

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Posted 10 months ago

Dear Mark, Thank you for taking the time to leave us some feedback on your recent experience. Please note that the £5.95 tracked delivery fee you paid to receive your order is refunded when you return an item for refund. We do deduct £4.50 from this balance to cover the returns postage when returning an item for refund, so you should actually only be £4.50 out of pocket rather than £9.50. It is clearly stated on our returns pages and on the returns portal that we deduct £4.50 from your refund amount to cover the returns postage and handling when retuning an item for a refund, which is usually a little more favourable than if you had paid the postage at a Post Office yourself. If you would like to discuss your refund in full please do not hesitate to give us a call on 01620 671 480 or email us directly on info@ardmoor.co.uk. Kind regards, Kathryn ArdMoor Customer Services

Posted 10 months ago

“Quality Retailer , Quality Service , Quality Products , enough said....”

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Posted 10 months ago

“shirt came up very small but the worst part is the customer service. Item was returned with all tags as they asked but then made out the tags were missing and refused to refund absolute joke of a company. As a business owner myself i know how important it is to treat your customers correctly it’s a shame Ardmore don’t.”

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Posted 10 months ago

Dear Luke, Thank you for taking the time to leave us some feedback on your recent experience. As we have discussed, both items you returned had had the tags removed. We did receive the tags for the trousers you returned and were able to reattach these and honour your exchange request, however we did not receive the tags within the packaging for the shirt you returned, and as such were unable to accept the item back for a refund. Our returns policy clearly states 'we accept items that are returned within the 28-day time frame providing they are in original condition with their original packaging and tags intact'. You mentioned some challenges in trying items on with tags attached during our email exchange, please note that we are always happy to assist and accommodate in situations like this, but ultimately we are unable to re-sell the shirt without it's original tags and packaging which is why it was returned to you. Thanks again for taking the time to leave us some feedback. Kind regards, Kathryn ArdMoor Customer Services

Posted 10 months ago

“Excellent service ordered and delivered within a few days Thank you”

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Posted 10 months ago

“Great product, great customer service and very friendly staff on the phone 😊😊😊 Highly recommend 👍🏽”

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Posted 10 months ago

“I have just bought my second pair of Aigle parcours vario 2 wellingtons from Ardmoor- the last pair having lasted 4 years ( and they get worn daily over very rough moorland.) They are the best wellingtons for my feet ( painful balls of foot) and enable me to walk long distance. I have also bought waterproof trousers and gloves from Ardmoor and they are my “go to” shop for all good outdoor clothing that works. The service is fast, reliable and traceable and I was kept updated all along the process. 5 star company with good customer service that I use over and over again. Highly recommend them, their products and service. Thank you.”

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Posted 10 months ago

“Nice website, great choice and a really good price in the sale. Speedy acknowledgment of my order and prompt delivery.... basically everything online shopping should be.”

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Posted 10 months ago

“Terrific from start to finish. So much better than A.Farley. Use ArdMoor every time.”

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Posted 10 months ago

“Website easy to follow, good range of what I was looking for, sizing correct and prompt deliver, eased with my new deerehunter coat”

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Posted 10 months ago

“New shoes had slight evidence of previous wear (fluff and hair inside one) and slight staining/marks similarly to one shoe. Not the end of the world, but new should be new and perfect.”

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Posted 10 months ago

Good morning, Thank you for sharing your thoughts regarding your recent purchase. We sincerely apologise that the shoes had slight signs of wear and marks. We strive for high quality in our products, and we're disappointed to hear that your experience didn't meet those expectations. We take all feedback seriously and will use your comments to improve our quality checks. I have emailed you directly so we can reach a satisfactory resolution for you. Kind regards, Kathryn ArdMoor Customer Service Team

Posted 10 months ago

“I live in north east Scotland and ordered a pair of wellington boots from ArdMoor. To my amazement, they were delivered 24 hours later! Great boots, excellent price and a truly remarkable service. I can strongly recommend Ardmoor.”

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Posted 10 months ago

“I’ve bought from ArdMoor several times and am very pleased with the service, the products and the prices. Delivery is quick and returning items straightforward.”

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Posted 10 months ago

ArdMoor Ltd is rated 4.8 based on 2,378 reviews