ArdMoor Ltd Reviews

Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.84

4.8 Rating 2,304 Reviews

96 %

of reviewers recommend ArdMoor Ltd

4.8

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01620 671 480

Email:

anthony@ardmoor.co.uk

Location:

The Granary,
Kingston,
North Berwick
East Lothian
EH39 5LT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and updates on delivery”

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Posted 3 weeks ago

“Always great, personal service. My trousers were not the size I expected and they went out their way to resolve the issue. Have bought before and will buy again.”

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Posted 3 weeks ago

“Very quick delivery and good quality item”

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Posted 3 weeks ago

“Fast and efficient service again.”

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Posted 3 weeks ago

“The products you offer are second to none. The recurring issue is availability. I have placed two consecutive orders that you were unable to filfill. This past order, received last week, included a brand new boot line, from Italy, Dedito. The boots I ordered were not available, so I choose the same boot but in a different material from that line which then delayed the order. I placed the order in plenty of time in order to beat the new tariff deadline, but because of the delay from Ardmoor we then got snagged. Then, once the order was received in the US, customs needed more paperwork, for the boots. This further delayed the shipment. By the time the order was delivered it was August 1, and the order cost me over $330 dollars in additional tariff fees on an order of GBP 509.82. Your delay cost us dearly.”

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Posted 3 weeks ago

Dear Taia, Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and the frustration caused by the delays and unexpected import fees. We understand how important timing was for your order, and we sincerely regret that the process didn’t meet your expectations. While we do advertise a 3–5 working day dispatch timeframe, your order was shipped on working day 5, which is within our stated timescale. However, we fully appreciate that the change to an alternative product (following the original item being unavailable) contributed to a delay, and we regret the inconvenience this caused. Unfortunately, international customs processes — including requests for additional paperwork and any resulting duties or tariffs — are outside of our control. That said, we’re genuinely sorry that this led to further delays and additional charges on your end. We’re grateful for your continued support and kind comments about our product range, and we’re taking your feedback seriously to improve communication and availability transparency for future orders. If there’s anything further we can assist with, please don’t hesitate to reach out directly. Kind regards, Kathryn ArdMoor Customer Services

Posted 3 weeks ago

“The garment I purchased was very good quality at a very reasonable price. The delivery date was put back so had to wait longer than expected.”

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Posted 3 weeks ago

Dear Karen, Thank you for your review and for your kind words about the quality and value of the garment — we’re really pleased to hear you were happy with the product itself. We’re sorry for the delay you experienced with delivery. Your order was placed on 21st July, and while we aim to dispatch all orders within our advertised 3–5 working day timescale, on this occasion we were affected by an unexpected delay in our stock replenishment. We contacted you by email on 28th July to keep you informed, and your order was shipped on 31st July as soon as the item arrived with us. We understand that delays can be frustrating, and we appreciate your patience and understanding. If there’s anything else we can help with, please don’t hesitate to get in touch. Kind regards, Kathryn ArdMoor Customer Services

Posted 3 weeks ago

“Product of ladies deer hunter trousers is great delivery a little slow but worth the wait”

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Posted 3 weeks ago

“No problems. Speedy dispatch. Would use again”

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Posted 3 weeks ago

“I loved shopping with Ardmore online. I’d made an error with the item I ordered and their correspondence was excellent and it was sorted straight away. The product is for winter but it looks great and was a good buy in their sale. I was kept informed of the delivery date. Recommended.”

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Posted 3 weeks ago

“Ordered two items in Ardmoor's sale providing good value and free delivery too. Website is easy to navigate and information is clear. Products arrived well packaged and on a 24hr tracked service. Excellent service.”

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Posted 3 weeks ago

“Haven’t received my boots yet”

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Posted 3 weeks ago

Dear Richard, Thank you for your feedback, and we're sorry to hear you're disappointed with your recent experience. As discussed with you on Monday 4th August via email, the shipping address you provided at checkout was not up to date, which has resulted in the parcel being returned to us by Royal Mail. We completely understand how frustrating this delay must be and assure you that we’re doing everything we can to resolve this quickly. As soon as the parcel reaches us, we’ll ensure it is shipped to the correct address you have now provided. We appreciate your patience while we wait for the return to be completed. If you have any further questions or need help in the meantime, please don’t hesitate to get in touch — we're here to help. Kind regards, Kathryn ArdMoor Customer Service

Posted 3 weeks ago

“Great company, quick delivery and very helpful, highly recommend”

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Posted 3 weeks ago

“Great Quality at really good prices.”

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Posted 3 weeks ago

“Hassle free return of a garment and replacement arrived a few days later - Top service”

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Posted 4 weeks ago

“Prompt delivery”

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Posted 4 weeks ago

“Excellent Service,Could not be better,100% Top Notch”

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Posted 1 month ago

“good quility service thank you......”

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Posted 1 month ago

“The website is pretty good, though more pictures of the clothing would help make more informed choices Sizes can vary sometimes, so a size sixteen can be more like a fourteen, so a rating on true to size would be useful Items are always a good quality and I have bought on numerous occasions and not returned on quality but on size. The returns system is so easy to use, so recently bought two coats for my wife, in the hope of keeping both( a lagoon type and a winter lined coat) but one was a small sixteen, so returned it, and received a refund quickly. Delivery via Royal Mail was fast and tracked, and worked well. I would recommend Ardmore as a trusted retailer, with high quality and service standards.”

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Posted 1 month ago

“Great products - however delivery seems to be slow”

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Posted 1 month ago

“Excellent, quick and top quality boot. Jack Pyke Tundra boot.”

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Posted 1 month ago

ArdMoor Ltd is rated 4.8 based on 2,304 reviews