ArdMoor Ltd Reviews

Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.84

4.8 Rating 2,256 Reviews

96 %

of reviewers recommend ArdMoor Ltd

4.8

Based on 2,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01620 671 480

Email:

anthony@ardmoor.co.uk

Location:

The Granary,
Kingston,
North Berwick
East Lothian
EH39 5LT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is excellent; orders are securely packaged & promptly posted. Highly recommended.”

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Posted 2 months ago

“Excellent communications and delivery.”

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Posted 2 months ago

“Excellent quick service with a great product.”

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Posted 2 months ago

“5 golden nuggets postage 4.5 golden nuggets to send it back 9.5 golden nuggets out of pocket Relegated to the bottom of my to buy from list”

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Posted 2 months ago

Dear Mark, Thank you for taking the time to leave us some feedback on your recent experience. Please note that the £5.95 tracked delivery fee you paid to receive your order is refunded when you return an item for refund. We do deduct £4.50 from this balance to cover the returns postage when returning an item for refund, so you should actually only be £4.50 out of pocket rather than £9.50. It is clearly stated on our returns pages and on the returns portal that we deduct £4.50 from your refund amount to cover the returns postage and handling when retuning an item for a refund, which is usually a little more favourable than if you had paid the postage at a Post Office yourself. If you would like to discuss your refund in full please do not hesitate to give us a call on 01620 671 480 or email us directly on info@ardmoor.co.uk. Kind regards, Kathryn ArdMoor Customer Services

Posted 2 months ago

“Quality Retailer , Quality Service , Quality Products , enough said....”

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Posted 2 months ago

“shirt came up very small but the worst part is the customer service. Item was returned with all tags as they asked but then made out the tags were missing and refused to refund absolute joke of a company. As a business owner myself i know how important it is to treat your customers correctly it’s a shame Ardmore don’t.”

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Posted 2 months ago

Dear Luke, Thank you for taking the time to leave us some feedback on your recent experience. As we have discussed, both items you returned had had the tags removed. We did receive the tags for the trousers you returned and were able to reattach these and honour your exchange request, however we did not receive the tags within the packaging for the shirt you returned, and as such were unable to accept the item back for a refund. Our returns policy clearly states 'we accept items that are returned within the 28-day time frame providing they are in original condition with their original packaging and tags intact'. You mentioned some challenges in trying items on with tags attached during our email exchange, please note that we are always happy to assist and accommodate in situations like this, but ultimately we are unable to re-sell the shirt without it's original tags and packaging which is why it was returned to you. Thanks again for taking the time to leave us some feedback. Kind regards, Kathryn ArdMoor Customer Services

Posted 2 months ago

“Excellent service ordered and delivered within a few days Thank you”

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Posted 2 months ago

“Great product, great customer service and very friendly staff on the phone 😊😊😊 Highly recommend 👍🏽”

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Posted 2 months ago

“I have just bought my second pair of Aigle parcours vario 2 wellingtons from Ardmoor- the last pair having lasted 4 years ( and they get worn daily over very rough moorland.) They are the best wellingtons for my feet ( painful balls of foot) and enable me to walk long distance. I have also bought waterproof trousers and gloves from Ardmoor and they are my “go to” shop for all good outdoor clothing that works. The service is fast, reliable and traceable and I was kept updated all along the process. 5 star company with good customer service that I use over and over again. Highly recommend them, their products and service. Thank you.”

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Posted 2 months ago

“Nice website, great choice and a really good price in the sale. Speedy acknowledgment of my order and prompt delivery.... basically everything online shopping should be.”

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Posted 2 months ago

“Terrific from start to finish. So much better than A.Farley. Use ArdMoor every time.”

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Posted 2 months ago

“Website easy to follow, good range of what I was looking for, sizing correct and prompt deliver, eased with my new deerehunter coat”

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Posted 2 months ago

“New shoes had slight evidence of previous wear (fluff and hair inside one) and slight staining/marks similarly to one shoe. Not the end of the world, but new should be new and perfect.”

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Posted 2 months ago

Good morning, Thank you for sharing your thoughts regarding your recent purchase. We sincerely apologise that the shoes had slight signs of wear and marks. We strive for high quality in our products, and we're disappointed to hear that your experience didn't meet those expectations. We take all feedback seriously and will use your comments to improve our quality checks. I have emailed you directly so we can reach a satisfactory resolution for you. Kind regards, Kathryn ArdMoor Customer Service Team

Posted 2 months ago

“I live in north east Scotland and ordered a pair of wellington boots from ArdMoor. To my amazement, they were delivered 24 hours later! Great boots, excellent price and a truly remarkable service. I can strongly recommend Ardmoor.”

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Posted 2 months ago

“I’ve bought from ArdMoor several times and am very pleased with the service, the products and the prices. Delivery is quick and returning items straightforward.”

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Posted 2 months ago

“Ordered from Aedmor a skeet vest, it arrived promptly was better than advertised. I have been very happy with the exceptional service we have received from Ardmoor every time we have used the company. We recommend them without reservation.”

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Posted 2 months ago

“Item purchased was exactly as per the website image and I am very pleased with its quality. However I ordered the item on a Monday and called Wednesday to see if it had been dispatched. The young lady advised it would be leaving the warehouse on Thursday which is disappointing as the Friday was Good Friday (no Royal Mail deliveries) and my son’s birthday was Saturday. Came home to it waiting for me on the doorstep and still had to wrap it. Would have given 5 stars if delivery had have been better.”

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Posted 2 months ago

Dear Emma, Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the quality of the item you purchased. We strive to dispatch orders as quickly as possible, however we do advertise a 2-5 working day shipping timescale for this particular item. We received your order on Monday 14th April at 10:18am and despatched it by 11:24am on Thursday 17th April, which is well within our advertised shipping timescale. Unfortunately the Bank Holiday weekend was beyond our control on this occasion. Your experience will certainly be taken into account as we continually work to improve our services. If you have any further comments or need assistance, please feel free to reach out. Kind regards, Kathryn ArdMoor Customer Service Team

Posted 2 months ago

“Delighted with my Orca Bay Silverstone loafers.”

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Posted 2 months ago

“Easy to order online. Quality clothing at good prices. Speedy delivery with tracking information. Would definitely purchase again.”

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Posted 2 months ago

“No fuss and straightforward contact and fulfillment. Faultless process. The only issue was the customs duties into france which amped the price but that’s unavoidable.”

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Posted 2 months ago

ArdMoor Ltd is rated 4.8 based on 2,256 reviews